I had my first session with Dr. Coffey, and WOW. Not enough positivity can be said about her…read more Despite having my first evaluation via telehealth, I could tell how compassionate and understanding Dr. Coffey is. She truly listens to you and doesn't make you feel "less than". She constructively goes over your family history, medical history, diagnoses, and anything else that is relevant to help her find the right medications for you. I don't know why it took almost 30 years to diagnose, but my crazy symptoms pointed to PMDD aka severe PMS... WHAT. I'M NOT JUST OVERLY EMOTIONAL AND CRYING EVERY MONTH FOR NO REASON!? Thank you Dr. Coffey!

I have been a patient of the Exceptional, Remarkable, Unique Psychiatrist, Dr. Rezaee for about…read moreseven or eight years now and at this point in time, I literally can't imagine what I would do without her at the head of my medical support team. Dr. Rezaee exudes professionalism at the highest level, and extreme knowledge and skills; and she goes on to do the one thing that is priceless...she REALLY CARES. Her empathy, compassion, and general desire to ensure the very best for my overall wellbeing have not wavered in all the years I have known her. She has also demonstrated her expertise in helping me overcome personal challenges. Time and time again, Dr. Rezaee makes me feel heard, understood and supported. Basically, she's my cheerleader with a degree. Her dedication to her field and her patients is truly remarkable, it's no wonder that she's been touted as One of the Best over and over again! Thanks for Everything, Dr. Rezaee, I couldn't do it without you!!!

Dr. Rezaee is a wonderful, insightful, innovative and caring physician. She has helped me…read moretremendously in the past few months that I've been receiving treatment at her clinic. My experience and impression is that Dr Rezaee truly cares for her patients, spends significant time to assess, diagnose, and also is up to date on the most relevant and progressive treatment options. The clinic is warm and inviting, with kind and helpful office staff. The office also has wonderful therapists on staff, and I appreciate the collaborative treatment plan since Dr Rezaee and Therapists work together to best treat me. I highly recommend Dr Rezaee and the comprehensive care at Lakeway Psychiatry & Behavioral Health.

When I was diagnosed Bipolar, about 7 years ago, I honestly thought I was going to die before…read morefinding help. I lost hope and I would sleep more than 12 hours a day plus naps during the day. My depression got so bad that I would tell my husband and kids not to include me in their weekend plans anymore. And I live that way for many years (I'm only 34)....until I met McCall. My TSH levels were at a 19! No wonder why I was suicidal and tired 24/7. I tried to control my Bipolar symptoms for years without success. I tried medication and therapy but nothing seemed to help. I was stuck. Now, a year later on Armour medication, I look forward to the future. I make plans for the future. My kids look happy since I'm always around cooking their favorite foods and we even planted a vegetable garden that has some weird shaped cucumbers growing. And I'm happy my husband didn't divorce me lol, he stayed with me even in this crazy rollercoaster. I'm so thankful for McCall. She listened to me even at my lowest point. She offered help and hope and that is something that not every doctor gives you. She cared and I was able to trust her and her judgement. Life is still hard. Some days are not perfect but I just look back at my progress and I do Thank God for finding McCall. She's amazing!

I can say without a doubt that McCall has helped save my life. If that sounds dramatic to you…read morethat's ok, but it's true. I call her Double Mac, and as you can see from her picture, she clearly does not eat them b/c she's beautiful - outside AND inside. To explain how I feel about Double Mac I have to get personal, hopefully you'll be ok with this and not judgmental... Over a year ago I began struggling with my worst bout of depression I had ever experienced and I had no idea what to do or where to go. No psychiatrist's office was accepting my form of insurance and I could not afford $200+ and hour to see a psychiatrist. So, I had my name on waiting lists hoping one of them would start accepting my insurance in the mean time and call me back. Dr. Vache's office was one of those places, she had incredibly kind people who worked for her and saw that I had called several times in a span of 5 months. The front desk staff would call to check on me since they knew I was not receiving treatment. It was during one of these calls that they realized I was not aware that McCall worked for them (at the time, she is now on her own) and could see me at a reduced rate of what the Doctor could. I will not lie, I was hesitant. But, I had been on wait lists all around Austin trying to find a good and reputable place that took my insurance for too long. I was physically and emotionally worn out from white-knuckling through each and every day for the past 5 or more months. I thought McCall was a student in training or something, but of course I couldn't have been more wrong. McCall has excellent credentials, has years of experience, and truly listens to what you say you feel is happening and what you hope to accomplish. She did not give me any medicine until we ran some tests. She helped me find a place that would run the tests and accept my insurance - EEGs are pricey on their own. While we waited on test results, she encouraged me to try some major changes in my diet and she was 100% right - it was a huge help. Just changing my diet helped how I felt in major ways. She continually encourages me to stay away from some medicines and approves others. We do a lot of work with diet, exercise, vitamins/supplements, and then incredibly low doses of medicine. Note: Obviously if she felt I needed stronger doses or I felt I needed stronger doses of a medicine, she would work with me on that. HOWEVER, she knows my goals, she keeps my goals in mind, and she works with me on ways to achieve those goals. Now, while I still struggle with depression and anxiety (I have for over 10 years) for the first time in a very long time I feel like I have someone in my corner medically who understands what is going on with me not only physically, but mentally as well. I have started feeling so much better, she helped me find a therapist who I love and trust. Without her I have no idea where I would be, truly. She cares for me, as I am sure she does for all her patients, and I recommend without hesitation that you give her call.

I have had an amazing experience with Dr Diane Nguyen. She…read morehas been very kind and understanding and empathetic. I enjoy the conversations when I visit and the medication she gave is really helping my depression and anxiety. I really liking her.

This woman should not be licensed…read more Under her "care", my brother committed suicide on November 12, 2011. Today, I called her office to notify her of his death and to ask her about Texas policy regarding the release of his prescription history, as my family needs this information to decide on whether or not to move forward in exploring joining the class-action against Pfizer for their drug Chantix, which she prescribed to my brother. Not only was there no humanity in her tone or in the content of her dialog, but she didn't have the basic decency of professional etiquette and manners to extend even the most perfunctory: "I am sorry for your loss". Her response to my enquiry? - "I have been told that he passed away but I can't confirm or deny that." (What?) If you are wondering how I can be so sure of her exact words, it's because I recorded the conversation (this, by the way, is legal in NY, provided at least one party is aware of the recording). As an executor of my brother's estate, I've made it a policy to record every conversation I have pertaining to his affairs in order to safeguard myself against any potential legal issues. (I'm not a lawyer and have never done this before, so I decided that this is a good way to keep my records-and my memory-in order.) Then, while trying to make sure I understood the protocol of the release, she interrupted me to say: -"Even though...the person...may be dead...there is a $25 charge for the records, and since the request for the HIPPA compliant release of the records has to be mailed [to me] through certified mail, there is also a $5 charge for [my signature] prior to my releasing the records." -"Ah, okay, and these are your charges [or the state's]?" -"Yes, those are my charges." I then just said "Thank you so much for your help" and hung up. It is just so upsetting that people like this exist -- especially when people like this have been given the honor and responsibility of supporting and monitoring the psychological and neuropsychiatric well-being of clinically depressed individuals. This woman is a disgrace to medicine. Zero compassion, zero professionalism. Someone with so little insight into the psychodynamics of such sensitive and complex circumstances cannot be anything but a threat to the demographic that she alleges to help. Her energy literally borders on psychopathy. Please carefully think it through before deciding on making an appointment with her and review the other complaints about her on other websites. Note: I can and will defend everything I stated here if it is challenged as "defamation". I have the recording and all the evidence proving that everything that I stated as fact, is a fact. This review needs to stay up and remain public.

The most outstanding staff and facilities I've seen in a hospital as an Austin area native. We are…read moreso grateful for their L&D which is incredible and highly competent. Lakeway needs BSW here. We delivered our first son 10 months ago here and they were amazing. We plan to have our next children here. I've been present in other births at other Austin area hospitals and nothing compares to the care and quality at BSW Lakeway L&D. It's like they recruited the best nurses in central Texas. I can go on to say that their ICU is also amazing. About 13 months ago we said goodbye to my grandma there at the age of 94. They were so wonderful making her comfortable with her final breaths and so gracious to us while we said goodbye. Great bedside manner. Highly recommend this hospital all around.

Unfortunately, I've been to this location more times than I would have ever cared to over the…read moreyears. There's the main hospital which is quite large, and across the drive is a tall building that houses all of the specialty clinic offices (i.e., cardiology, obgyn, colorectal surgeon, GIs, etc). A complete renovation of the interior was completed during Covid when the clinics were closed. It's all bright, shiny and new, and now all the check in counters are on each side of a very wide long hallway on every floor. I really like all of the physicians and NPs that I see. It has taken me over six years to build my medical team and several of them are part of BSW. My favorite by far is my cardiologist. My least "dreaded" appointment to attend. Would be five stars, but a few things to note: like a few others have said, scheduling can be a bit of a nightmare at times. There's a central line you must call if you are unable to schedule through your patient portal (which is most often the case). I really wish I had the ability to contact each physician's office separately to speak to the schedulers who I personally know. And yes, some specialists are booked months out, sometimes into the following year. The specialty clinics appear to be understaffed. The parking garage is also not very convenient. It is located a little far away, and is not idea for someone with limited mobility. I have an inpatient procedure coming in the future, so I will be able to give an updated review of my experience at that time. Wish me luck!

Dr Qin is a very skilled acupuncturist. I've always left feeling so much better than when I go in…read more I highly recommend her.

Dr. Qin is the best Acupuncture Doctor I've seen. She's extremely knowledgeable, patient, caring,…read moregentle and kind. I've suffered from pain for decades and Dr. Qin is the only person who has been able to provide relief. Highly recommend!

I've been seeing Melody Volz, NP since before she landed at Modern Thyroid Clinic. The clinic where…read moreI originally met her said she was a thyroid specialist and she really is. Although it does take time to get your thyroid balanced, Melody has stuck with me through different levels of healing and metabolic stresses. I've been hypo now for 35 years and started with Melody about three years ago. Most recently, Melody tried to get under why my hair was still falling out when my labs looked good except for ferritin stores. I have grappled with hair loss in years previous, but it would go away when my thyroid balanced and now it's not, so I was really stumped. Melody's remedy was to send me to an oncologist who does iron infusions. After two infusions, I was overtopped but eventually came down within normal range, which shows that I can hang onto iron now, meaning my ferritin anemia was not permanent. I have more energy now too, even with Covid everywhere. I prefer a doc who is less insulated from patients, one who allows email and telehealth meetings. Once you get set up where she is now, Melody is easy to access, quick to respond, and very much a real person after you get to know her. There's not a lot of ego here.

100% do not recommend this clinic. They seem to have gotten a little too big for their britches and…read moreforgotten the root of patient care. I have received multiple messages threatening to cancel my appointment if I didn't get my labs turned in before my appointment. I imagine part of the problem is I get my labs done elsewhere so they aren't getting side money from them. I finally called them out and said please refrain from threatening me - I am paying for my providers time and perhaps I may want to talk to my provider first before doing those labs. Got another message an hour later defending such threatening behavior and gloating over their wait list to which I didn't respond and just uploaded my labs though I did consider just cancelling the appointment but figured they'd charge me for it anyway so decided to use them one last time. A couple hours later - appointment cancelled. CLEARLY we have forgotten about treating the patient and not the numbers. Clearly we don't care about talking with a patient about their concerns - you can fully expect it is my way or the highway from this clinic. Or maybe they feel too incompetent to have the numbers last minute and need 2 days to plug them into the algorithm first so they have the answers going into the appointment? I can't think of any other reason they would need the numbers 2 days in advance. Most legit clinics won't even order labs til after the appointment - how else do you know what to order?!?! What if there is a specific symptom you need a specific lab for? Perhaps all the labs aren't really needed? Too bad - you're a number at Modern Thyroid and not a person. You're paying for the full panel whether you need it or not. Not sure but I will look forward to taking my business elsewhere to the MULTITUDE of other online HRT clinics that can be found simply by Googling 'Online HRT Clinic near me' and actually have a new appointment tomorrow with my new clinic.

I strongly caution anyone considering Olubunmi Oladosu as a psychiatrist. My experience was…read moreextremely disappointing, and there are multiple serious red flags for anyone seeking competent, patient-centered care. The telehealth platform itself is poorly designed, confusing, and not user-friendly. When calling, you get the same staff member who is often dry, sarcastic, and unhelpful, regularly telling you to use the online portal instead of actually helping with your concern. As for the provider, Olubunmi Oladosu, she is consistently late to appointments and visibly frustrated by technical issues, problems that are completely normal in telehealth. Sometimes, she doesn't show up at all, and getting a refund for missed sessions is unnecessarily complicated and stressful. During sessions, she asks about your concerns, but her attention clearly seems elsewhere. At the same time, she is rigid and insistent about her methods, refusing to accommodate reasonable patient preferences. She expects appointments every three months for over a year, which felt unnecessary and like a cash grab. She repeatedly pushed anxiety medications despite me clearly stating I wanted to avoid anything potentially addictive. When I returned after six months off medication, she acted as if she had never met me and refused, in a rude manner, to provide a doctor's note for a medical accommodation at my job. The combination of inattentiveness, pushy behavior, and disregard for patient needs makes her practice extremely unprofessional. Frankly, she should consider a different line of work. Sitting in your living room and slapping a white coat over pajamas does not make you qualified for this type of job, and it shows in every interaction. In short: missed appointments, rude staff, lack of patient-centered care, pushy medications, and rigid, inattentive sessions make this practice unworthy of anyone's time or trust. I would not recommend this provider or the telehealth platform to anyone seeking serious psychiatric care.

I am very pleased at the care I have received here after changing doctors! As a psych nurse myself…read moreI know good care because I give good care and the care I have received has been practical, non- judgmental and very compassionate. NP Oladosu makes sure to do a complete intake of your history with a series of questions only served to provide the best care while looking at an overall view of your symptoms. She treats all ages and multiple psychiatric disorders including mood, anxiety, PTSD, Bipolar disorder, Schizophrenia and many more. I appreciate that the visits are via telehealth during these times which makes it convenient to be in the comfort of your own home. The cost of care is affordable and they accept insurance as well as self pay. Great service!

Hands down, Dr. Gaertner is the best doctor that I have had…read more I have never felt rushed and feel that the staff at West Hills genuinely cares for the health of each patient.

I saw Dr. Fagerberg 4 years ago when she was with BSW in Bee Cave. It took 4 years to fix her bad…read morediagnosis and treatment. At my first annual physical with Fagerberg, my bloodwork showed slightly elevated TSH level. No T3 or T4 ordered. Fagerberg diagnosed me with hypothyroidism and put me on too high of a high dose of thyroid meds. I questioned the diagnosis but she insisted I would feel better. The dose was so high that my TSH level fell to zero and I was now diagnosed with hyperthyroidism, with severe symptoms of sleeplessness, hair loss, and quick weight loss. My body became out of whack. I went to an endocrinologist who removed all meds and after three months, did bloodwork and got a new baseline. He put me on a low dose of thyroid meds. I went for bloodwork every two months and he adjusted the thyroid meds for two more years, but I never believed the original diagnosis since there was no thyroid disease in my family history. I also charted my thyroid bloodwork for ten years prior and saw fluctuations that were consistent to what I had seen with bloodwork done by Fagerberg. Two months ago, after consulting with yet another endocrinologist, I stopped the thyroid meds. I got new bloodwork today and all thyroid numbers came in normal. I feel fine and am very glad that I listened to myself and forced the issue. I suffered terribly due to the bad diagnosis, bad treatment, and having to take a medication that not only seriously affects your body, but is difficult to impossible to get off of as it is a drug for life. All this suffering because of Fagerberg's bad diagnosis and lack of listening to the patient.