I strongly advise anyone considering this company for their pilgrimage to think twice and explore…read moreother options. Our journey with Labayk Hajj was marred by severe organizational issues, neglect, and a complete lack of responsibility on their part. From the very beginning, our troubles started with flight changes and hotel mismanagement. Labayk Hajj altered our flight schedule from Toronto multiple times, and as a result, we had to purchase new tickets for our local flight from Vancouver to Toronto and our non-refundable hotel reservation, resulting in a loss of over $1300 for two people. Despite promises made by one of their representatives to reimburse these costs, the owner, Bashir Mustafa, later denied any responsibility. Our main concerns were with the betrayal in Medina and on the Holy Day of Arafah. We were promised at least a few days in Medina, but when we arrived at the Medina airport, we were only allotted less than 10 hours. This was definitely not what we were promised, and this did not give us enough time to peacefully pray in the Prophet's Masjid. We had bookings to pray in Riaz Ul Jannah, but due to the company's poor planning, we missed our bookings, and a once in a lifetime opportunity. When we arrived in Arafah, it turned out there were no tents booked for us, and the pilgrims were left to face the harsh desert sun for hours! Absolutely outrageous; the whole purpose of booking through a company was to ease some of the pilgrims' burdens, not to increase them. Labbayk Hajj's incompetence, neglect, and irresponsible behaviour hardened our Hajj experience, and inflicted financial harm on our family. Please spare yourself the agony and disappointment we endured. May Allah accept the Hajj of all pilgrims.

Our application was rejected but they still haven't given us a refund yet 5 months later, of over…read more$20K. no word on this other than "it's been requested". genuinely not sure we will ever get our money back. would never recommend, worst experience of my life.

Wouldn't even give them one star. I was in a vulnerable situation and they pushed me to purchase. I…read morewas still confused and asked for clarification and had decided I wanted to cancel. I was given the run around and repeatedly hung up on. This "company" is a scam unfortunately.... Very rude.

This place is a scam, I've been paying these people for 4 years over 5 thousand I have put into…read morethis and they tell me I'm not eligible for 6 months plus. I call the parol board before applying and was told I was eligible. Not to mention at the time of the intake I explained I had a lot on my record they told me 1,400 it would cost and just before yhe year was up they told be it would be an additional 2,700 because I had lots of conviction. I payed my remaining balance 2 weeks ago and they sent a message telling me I'm not eligible for 6month plus it's a scam.

I lifesaver for Canadian travel. Scott McCord is highly experienced and knows his Canadian travel…read more(as well as US). I highly recommend this agency. I wouldn't use anyone else for Canadian travel.

For people that come to Ottawa on a whim, or those that are downtown and need more information on…read moreevents, this is the place to go. The Capital Infocentre has all the information you need on festivals, events, and even some of the city's history. I don't make it a habit to go here, though, since much of the info you need is readily available online, but it's just as easy to go in or call and ask if you're not so computer literate. The location is great for tourists, as it is right across from Parliament Hill. It also has the awesome Terry Fox statue in fron of the building, and don't take my word for it, but I'm pretty sure that the Mosaika Sound and Light Show actually projects onto the Parliament building from the top of the Infocentre. Also, if you've ever wondered where those Ottawa Walking Tours depart from, this place is it.

These fine people at this kiosk in the mall, saw more of myself and my dad than I am sure they…read morecould do with in a lifetime. Sometimes twice a day. They know just about everything we could have asked and had so many great suggestions and tidbits to offer us on our travels. Maps, buying tickets, the bus set up, locations of museums and historic landmarks.. they answered everything and helped with it all. They were honest when we asked things about any kind of crime issues, all that good stuff. They were just really special. For people new to the city, just visiting or just want to meet some special folks, visit the Capital Info Kiosk!

I had an amazingly wonderful time on my World Expeditions vacation to Southern India! The itinerary…read morewas super (active, fun, fascinating), the bikes were top-rate, our guide, Francis, did everything possible to help us feel happy, comfortable and as though we were in good hands, the accommodation was far beyond expectations, the food was out-of-this-world, and everywhere we went we were made to feel like visiting dignitaries! I booked through Stacey in the Ottawa office. She took care of everything for me, right down to getting my preferred seats on the airplane (Air Qatar - luxurious!). This is my fourth World Expeditions trip (others were Sikkim-Bhutan, China, and Myanmar), and every one of them has been far better than I imagined. And they seem to keep getting better! I'll definitely travel with them again.

I just returned from the Annapurna Trek in Nepal…read more The good: 5 stars. The pick up, transport, Kathmandu city guide, trekking guide, Radisson in Kathmandu, amazing food of abundance on the trek, porters, porter protection benefits. The terrible: 0/5 stars 1) The World Expedition agent in Canada/USA office who does pre-departure planning has sub-optimal customer service skills and lack of knowledge of the products. I didn't find her "highly competent" as their website claims. It's like pulling teeth to get info. After being so fed up with her poor responses, I sent this:"I would appreciate that if you are not certain, you inquire to someone who may know. Please contact your company's actual guide|Nepal team to see if they can assist with this upon start of my trip." 2) They claim and preach sustainability. Saying multiple times not to use wood burning teahouses along the way due to Nepal deforestation. But they don't tell you that you are camping in a tent on the teahouse property, surrounded by teahouses that WE pays for the space. And many of these places are burning wood. Oh yeah, and those porters, they are sleeping at the teahouse shed. So really they ARE supporting these tea houses directly. Public health advisory! Our toilet tent was in front of the teahouse patio where teahouse visitors are eating their dinner while you are doing your business, and hearing locals laugh at you probably for pooping on their lawn when there are 10 toilets with styptic system in place close by. Also having our poor porter digging/filling a hole in someone's teahouse yard for us to deposit human waste, instead of using a tea house that has fully functioning septic system, is a public health violation. Oh btw the toilet seat is carried sandwiched between the dining tables... Yum 3) camping in teahouse yards. That's like camping in the yard of a b&b. Do yourself a favor and stay at the tea house like everyone else. In no way shape or form is this "the pass less traveled" nor do the trek or camp go "beyond the teahouses" as the company loves to say. Its actually the path MANY travel and from teahouse TO teahouse. This defeats the purpose of camping, there's no solitude from crowds, peace of nature. 4)though our guide was nice and his English was ok, one of our travel mates described the hike as "prison march"as we didn't get to learn about anything along the way. They didn't know flora, fauna , the villages. 5) its very pricey for camping! Definitely go to the Annapurna. But definitely don't do this company as they falsify their claims, misrepresents their brochure itinerary and clearly exaggerates their environmental position. I just don't think they know what's happening in their own business.

Dont even bother, they dont return calls or answer emails. Far better companies to useread more

Fast reliable and professional service I just sent the apps and everything was done automatically…read more No need to follow

The ladies of Travisa are amazing! Thank you Reina and Emily for your help today while in a pinch!read more