Shopping with a friend for specific hairstyles. Display was only available inventory left. Sales…read moreperson did not discount as last available inventory due to final cost was under a specific amount. Manager was in store & did not discount either. I do not recommend due to customer experience.

Brenda helped us out today! They had so many options of wigs for us. We are dealing with a medical…read moresituation and we needed wig options. She was patient and kind and answered all of our questions. Thank you Brenda!

My elderly, ill mother went in hoping to find a hairpiece to help her feel like herself again…read more Instead, she was overcharged for a small topper, charged immediately, and then completely ghosted for weeks. When she finally called, they admitted it had never been ordered, offering multiple conflicting excuses. They rushed to get a topper in within days--but it was not what she ordered. Still, they insisted it was correct and pressured her to take it, claiming there wasn't time to get another. That makes no sense, considering how fast the one they claimed to have ordered for her had arrived. It felt like they were just trying to push old inventory on her to get rid of her. The topper was clearly wrong. I called about returning it and was told they would accept it back with a $200 fee, which was upsetting considering the circumstances, but my mom is ill and didn't want to fight them. When I showed up in person to do the return, the owner suddenly changed her story--no return allowed, only an exchange, still with a whopping $200 penalty. This was manipulative and completely unethical. Preying on vulnerable seniors is disgusting. Avoid this place at all costs. *In response to owner: I should not have had to accompany my mother to protect her from being pressured into taking something home that didn't work. She was given two bad options and tried to pick from that because she was told they couldn't get anything else and they refused to do any kind of return (even though it was unused and unworn and had just come in). Helena is welcome to contact me if she would like to resolve this, I have tried multiple times at this point to solve this amicably.

Amazing and caring staff. Wonderful selection. Left with 2 beautiful choices. Highly recommend!read more

Worst customer service ever! Cashier younger guy look miserable.. If you don't have to go here…read moredon't! Also not much selection of human hair extensions

Got some really great products for my daughter's hair. A lot of the products I have never heard of…read morebut wanted to try because they didn't have a lot of chemicals in the products. I bought a total of 7 products and it cost me about $60 and I'm on month 2 and still have a bit left. Before my daughter washed her hair every 3-4 days because her curls get crazy frizzy. Now, she washes her hair every 7 days and her hair still has a lot of curls that are still has coils. They have a lot of selection in the store and it was hard to know what the right product was for my daughter's hair. I've bought products at Ulta and Sephora but the prices get very expensive quickly. I'm glad this store offered a great deal of different products and prices. I didn't care for their customer service. They didn't greet or acknowledge us or anyone coming in. Just a bunch of young kids running the store on their phones. Well, I didn't come here expecting to make friends.... Just glad I got some great products that work and are affordable.

Shopping with friend for specific hairstyles. Front counter person said manager was at dinner @5:00…read morepm so no one was available to help with back of store hairstyles. I do not recommend because of poor customer experience.

HUGE STORE! Tons of makeup and pretty much anything beauty goods!…read more Workers were kind. One was too new and didn't really know much, but luckily there was a worker that new, but still not fully aware. I asked about a lip plumper and she said they only had 1. She was nice and showed me where. It wasn't what I wanted, but I kept looking and found a hood lip plumper they did have. Checked out and the worker was kind. Good day wishes from two of them. Good service and store! All depends what you need! Recommended! Really new! Workers are still learning too!

This is the best salon in the state of California and Missouri! Seriously they are all amazing…read morehere! My Locs always look so wonderful and the service is superb! The energy is just right and they really take care of you! They have really beautiful extensions here and I just love what they do! They revitalize you and make you feel like you have super powers lolz seriously Locs are amazing and this is the place to get them done!

I went to a consult with Lisa re: dreadloc hair extensions. I was told that it would require 80 to…read more100 extentions. At my 1st appt lisa showed me a huge pile of twisted ext. When i said that i requested dreads and not twists she became angry and told me that she had blocked 6 hours of clients for my appt and that twists were exactly the same as dreadlocs. I disagreed and we rescheduled. At second appt she showed me actual dreadloc ext and i was thrilled. About 30 min in i asked for a mirror. When i looked at my right side which she said was "done" there were only 5 dreads. Each ext was coming out of a hexagon with 3" sides ! It looked ridiculous ! I found out that she had only ordered 40 ext even though she told me at consult that the $650 price was due to the fact that my hair was so thick it would require 100. She only ordered 40. I asked her to take them out. She never offered to do it again after ordering more dreads. She never offered to combine the dreads with something else. As i was leaving she said she would issue a refund the next day. The following day i received a zelle payment of $150 ! Both appt fails we through no fault of my own ! Both appt fails were the direct result of her actions. She kept $500 of my payment without even discussing it with ne and now refuses to answer my calls or text messages. Very unprofessional. Borderline criminal actions that cost a single mother of a special needs child $500. I strongly do not recommend.

9/22/23 Checking it out! Great! Fun music playing upon…read morewalking in! Great set up walking in too! Scary! Lol! I ended up getting a wine glass. Bought last year, but one broke and luckily, they have the same ones! Great! Also bought cute scissors necklace and dangle Halloween earrings! Used the 20% off coupon I had that I received via email. The worker was kind at checkout! Good service and great Halloween store! Highly recommended!

Beware fraudulent business practices! They DO NOT honor their exchange policies at all. If you…read morehave a merchandise issue they will provide you an exchange. Moreover, their manager was exceptionally rude. My family will not shop here any longer. At some point I'm sure there will be a class action lawsuit against them for these practices.

Although they may not be the biggest hair replacement studio in Fresno, but they are definitely the…read morebest. I have been a client for 20 years and wouldn't think of going to anyone else. C.R.