I don't even know where to begin with the poor experience I have had with APS Security in Fire in…read moreDaytona Beach but I will try my best to let you know about my experience and save yourself the hassle. I originally chose to go with APS because they are a local company that has been around a while, had good reviews, and Robert Harrison sounded like he knew what he was talking about, however he did not. Originally they talked me into a Turing NVR system and said it was the only thing they were installing and it was the best and newest NVR out there. First problem comes on installation day, they do not show up. When I call, I find out that Robert never put me on the schedule so the day I took off work for the install was for nothing. Next, they came to install the system and showed up an hour late because again Robert got the time wrong. After the system was installed we had numerous issues with the new Turing system. 1. Could not download clips and share them. 2. Downloaded clips skip ever 2 seconds. 3. No website to view live cameras after I was told there was a website you could view them on 4. Turing app is terrible and buggy. After receiving my feedback on the new Turing system, Robert and the APS team agreed that the Turing system was not all they thought it was and offered to give me a refund or install a new Hikvision system. So apparently, they just started installing these Turing systems and had previously been installing Hikvision but Robert made it sound like Turing NVRs were all they install and had been installing, FALSE! So even after all of my problems with APS so far, I reluctantly chose to let them install a new Hikvision NVR and cameras, but I picked out the model of the cameras AND NVR as I did not trust them to do so...Next, the new Hikvision NVR was installed. They had to send techs out a couple of times to fix issues such as motion detection and problems with live play on the app but eventually got it fixed somewhat. They were not able to set up line crossing detection or alerts, basically all they do is plug it in and make sure the app works. I had to go on YouTube and figure out how to do the rest myself! So here it is a few months later and I am having another issue, the monitor that is hooked to the NVR with an HDMI cable goes black after a day. It will only come on when you restart the NVR. They sent a new tech, John, to see if he could fix it. I told them before they sent him out to have him call Hikvision to see what could be causing this. John showed up and of course was not given the message and had not called Hikvision, so I sat with him 30 minutes while he waited on hold for them only to be told we need a new NVR. WHAT? Now that I have all my settings how I want them and alerts set up, I have to get another NVR??? Also, while he was "working" on my NVR he said it didn't have "enable NTP" set up which he claimed the last tech missed so he enabled it and put in some weird IP address which he said would ensure my time was always right. Well, as soon as he left, my time went to an hour behind. Typical for this company; no one knows what they are doing! So here it is Friday, October 14th, the install day for my new NVR. They were supposed to be here from 12pm-2pm. I called at 12:15pm to see where Darryl was and was told they would call him to get and ETA and then call me back. No call of course so I call back at 1:30pm and tell them I haven't heard from Darryl. They put me on hold and come back and tell me Darryl is driving to UPS to see if my NVR is in. WHAT?!? My NVR isn't even in?? Why didn't you confirm that this morning and let me know? This company is a complete joke. I wish I would have never used them! Do yourself a favor and save yourself countless hassle by going elsewhere.
UPDATE: tech showed up at 2:33pm and installed new NVR. We will see if I still have the same issue after a few days goes by.
