Responsive over a weekend emergency. Did a good job, including all required demo work. Overall…read morecost seemed high at the end of everything.

Horrible, unethical company! They said I could get a verbal appraisal for water damage at no charge…read moreand spent about 3 hours in the house, then refused to give any appraisal! The rude guy asked if I wanted them to do the job or not - with no idea of the cost, then tried to get me to sign a form that I was refusing service! Definitely not a trustworthy company at all.

I cannot say enough GREAT THINGS about this team! From the people on the phone to to technicians…read moredoing the work in my home to the billing people, EVERY SINGLE PERSON was fabulous. I had a nasty unattended/bio hazard cleanup to deal with and everyone was so kind and supportive and proactively professional. They took care of situation without trying to talk me into additional services and the cost was more than fair. The technicians were extremely professional - showing up on time, figuring out just what was needed and helping to make sure we were squared away on day one and staying with us for the next 2 days to make sure the issue was completely handled. They made a horrible situation better in everyway and I am eternally thankful.

Really impressed with the service and quality of work by both the remediation and restoration teams…read moreprovided. Response time, scheduling, and customer service were outstanding, specifically calling out Cesar, Delia, and Dart. Only complaint is that there's no way to directly call the Palm Desert office, calls get routed to a central customer service line and it adds an unnecessary layer of complexity to reach the local office. Otherwise it was a flawless experience and I'm so glad Servpro did such a spectacular job!

Richard, John, Emmanuel, and Oscar responded to a small water flood in the second story restroom of…read moremy house. The team was polite, professional, and always arrived promptly within the window of service they gave me for each day. They deconstructed and reconstructed the bathroom with care and did not damage any of the bathroom items. They coordinated everything with my insurance claims rep and made a huge difference in a stressful situation. Definitely recommend them.

Sad to to have ever let them into my Home. Would Never…read morerecommend them to anyone. In fact I do my best to let anyone who will listen. Thanks for listening. Over charge and under performed.

We had a water heater leak under our manufactured home and it damaged our dinning room floor…read morecausing the floor to become soft. Our insurance company called servpro and they came quick to look and inspect the damage. Juan quickly came and and reassured us we would be getting new floor. And that's exactly what happened. Alejandro send out his repair team and did demo and repairs. They told us it would take 4 days and repairs were actually completed in 2. ​​

Horrible experience. If you're looking for unfinished, poor-quality workmanship, then this SERVPRO…read morefranchise operated by Jeffrey Padgett may be the company for you. Unfortunately, SERVPRO was on State Farm's recommended contractor list for our insurance claim. We were initially told the project would take three weeks, but it ultimately took five weeks. As a result, the senior homeowner had to stay in a motel for the entire five-week period. The following issues remain unresolved: 1. Door jams and trim work were not completed properly. Finish nails are protruding, the casing is uneven, and there was little to no surface preparation before painting. Only one coat of flat paint was applied despite the quote specifying two coats. It is also unclear why flat paint was used instead of semi-gloss on the trim. 2. The newly installed shower is approximately one inch wider than the original, causing the mixer valve to sit too far back. The valve had been replaced by our plumber prior to the project. This issue should have been identified and discussed before installation. Instead, an extension valve was installed that does not function properly. The shower head is mounted too low, the trim plate does not sit flush against the wall, and the caulking along the top of the shower remains incomplete. 3. In the master bathroom, the door is loose due to stripped screws and swings open on its own. The tile grout work is also substandard. 4. I was informed that the vanity we selected would not work. Alejandro assured me that everything would be new except for the existing drawer fronts and faces. Instead, the old vanity, fixtures, P-trap, water supply lines, faucet, and countertop were reinstalled. The quote stated that new materials would be provided. 5. No final walkthrough was conducted with subcontractors before the homeowner moved back in. The project extended beyond the estimated completion date, resulting in additional room-and-board expenses that State Farm covered. 6. The quote specified that angle stops would be removed and replaced, but this was not done. There is also an unfinished hole in the drywall near the toilet shutoff valve. 7. The homeowner moved back in over a month ago, yet the contractor lockbox remains attached to the front door. This should have been removed before occupancy. When I spoke with Josh, I was told most of the work would be completed in-house, but numerous subcontractors appear to have been involved. Regardless, the lockbox should be removed immediately. The homeowners do not want any contractors to return to the property. Overall, the project was poorly managed, communication was lacking, and the workmanship did not meet the standards outlined in the contract or expected from a contractor recommended by State Farm.

This is how Servepro left my home since March 2023. I have called them to ask them to do service…read morerecovery and to try to get the repairs done instead I get a request for payment for ripping the floors up and the ceiling up and nothing being repaired. Makes me wonder if they really care or not? Thoughts?

Luis and company were such a pleasure dealing with from start to finish! Their contractor Jorge…read morecame in at the designated time and finished the job to a satisfactory completion! I highly recommend them! Thank you so much!

Highly recommend this restoration company! They came all the way out to Palmdale, CA and provided…read moresame day service, which was such a huge help. Their pricing was extremely fair, and their customer service was excellent from start to finish. They were professional, responsive, and made the whole process much less stressful. I will definitely use them again!

Danny and Eduardo completed my unpack from my remodel that began several months ago with Anthony…read more@Servepro taking care of me. Recommending for any kind of remodel or repairs, quality and complete service.

Peter team helped restore by home after a fire. They were only company that came prepared to…read moreremediate the smoke and soot. They also performed cleaning of my entire home. The workers were clean, respectful, and professional. I would highly recommend them to anyone who needs to restore their home from a fire.

Team very organized and professional through process demolition and prep for remediation. Felix…read moreexplained every step of the process and updated us daily. He was a pleasure to work with. They worked steadily and accomplished a lot in a few days. Great work and team.

After my first review serv pro reached out to me to find a resolution to my concerns. They did a…read moregreat job at listening to me and we were able to come to an agreement. They're employees we great and they really do want to help you. My biggest suggestion is to ask as many questions as you can and make sure there is clear communication. It's already upsetting that you have to use them in the first place because your house flooded or was damaged, just make sure you are clearly understanding the process of everything and really educate yourself.

I can't rave enough about this company. I have used them twice and both times they arrived quickly…read more They took the time to explain things to me, and guide me through the whole insurance process as it is a nightmare. They did a great job drying up the water damage and even reconstruction aspect. I would highly recommend them!