Absolutely the best customer service, polite and professional! I highly recommend them for any…read moreservice they offer. I got continual updates and photos as their work progressed. Jesus was my first contact person and was very informative about what needed to be done. Alan headed the team and went over and above assisting me with other things I needed done. He is the best tech I've ever had the pleasure to work with. Servpro, Alan, is the very best! Thank you so much for all your hard work and support!

We recently had an emergency clean up at my home and Servpro of Palm Springs came to the rescue…read more Tony Montalvo arrived within an hour to provide an estimate and was able to start work the following morning. On time, professional and did a great job.

Responsive over a weekend emergency. Did a good job, including all required demo work. Overall…read morecost seemed high at the end of everything.

Horrible, unethical company! They said I could get a verbal appraisal for water damage at no charge…read moreand spent about 3 hours in the house, then refused to give any appraisal! The rude guy asked if I wanted them to do the job or not - with no idea of the cost, then tried to get me to sign a form that I was refusing service! Definitely not a trustworthy company at all.

Really impressed with the service and quality of work by both the remediation and restoration teams…read moreprovided. Response time, scheduling, and customer service were outstanding, specifically calling out Cesar, Delia, and Dart. Only complaint is that there's no way to directly call the Palm Desert office, calls get routed to a central customer service line and it adds an unnecessary layer of complexity to reach the local office. Otherwise it was a flawless experience and I'm so glad Servpro did such a spectacular job!

I cannot say enough GREAT THINGS about this team! From the people on the phone to to technicians…read moredoing the work in my home to the billing people, EVERY SINGLE PERSON was fabulous. I had a nasty unattended/bio hazard cleanup to deal with and everyone was so kind and supportive and proactively professional. They took care of situation without trying to talk me into additional services and the cost was more than fair. The technicians were extremely professional - showing up on time, figuring out just what was needed and helping to make sure we were squared away on day one and staying with us for the next 2 days to make sure the issue was completely handled. They made a horrible situation better in everyway and I am eternally thankful.

Richard, John, Emmanuel, and Oscar responded to a small water flood in the second story restroom of…read moremy house. The team was polite, professional, and always arrived promptly within the window of service they gave me for each day. They deconstructed and reconstructed the bathroom with care and did not damage any of the bathroom items. They coordinated everything with my insurance claims rep and made a huge difference in a stressful situation. Definitely recommend them.

Sad to to have ever let them into my Home. Would Never…read morerecommend them to anyone. In fact I do my best to let anyone who will listen. Thanks for listening. Over charge and under performed.

I recently had the opportunity to work with the ServPro team following water damage at our home,…read moreand I couldn't be more pleased with their service and the direction of Juan Linares, Territory Manager, who was excellent in explaining every detail and step by step during the process, and Reba Lawson, Project Manager. From the very beginning, their team was professional, prompt, courteous, and knowledgeable. They responded quickly, explained each step of the mitigation process, and took great care in protecting our home while minimizing further damage. Their crew, Mike and Matt (Technicians) worked efficiently, kept the work area clean, and treated our property with respect throughout the entire process. As someone who owns and operates a property management company, I work with contractors and restoration companies on a regular basis, and I truly appreciate companies that take pride in their work and deliver excellent customer service. ServPro exceeded my expectations during the initial mitigation phase. Thank you to the entire team for your professionalism, responsiveness, and outstanding service. I would confidently recommend them to anyone in need of water clean-up and restoration services.

We had a terrible experience with the representative that came to quote a blood clean up. We were…read morequoted for things that were not needed. They charge $250 for the quote! We went with a different local company that offered free quotes. All other companies we contacted offer free quotes. This company is NOT RECOMMENDED.

This is how Servepro left my home since March 2023. I have called them to ask them to do service…read morerecovery and to try to get the repairs done instead I get a request for payment for ripping the floors up and the ceiling up and nothing being repaired. Makes me wonder if they really care or not? Thoughts?

Luis and company were such a pleasure dealing with from start to finish! Their contractor Jorge…read morecame in at the designated time and finished the job to a satisfactory completion! I highly recommend them! Thank you so much!

Highly recommend this restoration company! They came all the way out to Palmdale, CA and provided…read moresame day service, which was such a huge help. Their pricing was extremely fair, and their customer service was excellent from start to finish. They were professional, responsive, and made the whole process much less stressful. I will definitely use them again!

Great guys, very professional work, on time and respectful of the property. They were amazingly…read morequick with their work and helped to label and pack up things that needed to be moved. They helped to alleviate a lot of stress as I could trust them in doing the best job. Thanks again Servpro!

Peter team helped restore by home after a fire. They were only company that came prepared to…read moreremediate the smoke and soot. They also performed cleaning of my entire home. The workers were clean, respectful, and professional. I would highly recommend them to anyone who needs to restore their home from a fire.

Team very organized and professional through process demolition and prep for remediation. Felix…read moreexplained every step of the process and updated us daily. He was a pleasure to work with. They worked steadily and accomplished a lot in a few days. Great work and team.

After my first review serv pro reached out to me to find a resolution to my concerns. They did a…read moregreat job at listening to me and we were able to come to an agreement. They're employees we great and they really do want to help you. My biggest suggestion is to ask as many questions as you can and make sure there is clear communication. It's already upsetting that you have to use them in the first place because your house flooded or was damaged, just make sure you are clearly understanding the process of everything and really educate yourself.

I can't rave enough about this company. I have used them twice and both times they arrived quickly…read more They took the time to explain things to me, and guide me through the whole insurance process as it is a nightmare. They did a great job drying up the water damage and even reconstruction aspect. I would highly recommend them!

We had a bathroom leak and our trusted plumbers connected us with Ryan…read more Ryan was so great in reaching out to me promptly and accommodating my schedule. I also appreciate how he explained clearly and patiently what the possible issues were and how we might address them. Really professional and customer-centric. Fortunately for us, it doesn't seem like there is a big problem. Since we didn't end up engaging them, I can't provide comment on value for money but based on Ryan's recommendations, I believe that he would not upsell or overcharge customers. Would definitely recommend them!

I DO NOT RECOMMEND this company they have a very rude staff the way to answer it turns out that my…read moreapartment burned and the insurance talked to those of the company of the apartments so obviously that I did not hire them directly but well it turns out that they brought some people to clean the walls of the rooms and bathrooms and those women did not bring large stairs they climbed on top of a small vanity and obviously I can't stand more than 100 lbs and zas that break it they did not pay me and all because of the laziness of not going down the stairs of the truck, another I had some brushes that I had just bought at Costco and they blew one and by the time they finished the work there was a new folder that those clownish way without shoes when I told them to use shoe covers so that they would not leave me bacteria since we are allergic and the person in charge of the project said that I was giving him problems, he wanted me not to say