Peter team helped restore by home after a fire. They were only company that came prepared to remediate the smoke and soot. They also performed cleaning of my entire home. The workers were clean, respectful, and professional. I would highly recommend them to anyone who needs to restore their home from a fire. read more

Team very organized and professional through process demolition and prep for remediation. Felix explained every step of the process and updated us daily. He was a pleasure to work with. They worked steadily and accomplished a lot in a few days. Great work and team. read more

Servpro of Fallbrook/South Oceanside has been a huge blessing and help and also has been so knowledgeable and able to help explain about what is happening and what needs to be done to fix the situation. They have amazing insight about how to assist with understanding what is happening with mold and the best path forward!!! I couldn't be more thankful!! Randy especially has been amazing!! Thanks so very much!!! read more

I recommend Randy and the ServPro team from Fallbrook. They were empathetic and did a wonderful job. Our kitchen had very extensive water and mold issues. Much of it was behind the wall and subfloor. They kept me informed each day. They are friendly and trustworthy. I feel safe now that the clean up is finished. Thank you so much!! read more

April Fools Day is like no other! A category 3 sewage backup in my empty mobile home! I had just finished cleaning it out for putting it on the market to sell when sewage backed up and filled the house, floor air ducts, bathrooms, hallway, bedrooms, closets, living room, and just everything. ServPro to the rescue. They came in on a Saturday, immediately cleaned up the mess, and set up for drying things out so that the flooring and subflooring, walls, vanities, and fixtures could all be removed. ServPro was professional, and efficient, and explained everything to me every step of the way. They documented, with detailed descriptions for each photo, for my insurance company and worked with them so that every bit of yuck was taken care of. Hopefully, you're never in the market for sewage mitigation but if you need help, ServPro of Fallbrook/South Oceanside is the team you need to work with. Their approach of doing business honestly is refreshing. read more

We had a pipe burst which flooded our bathroom and went into two bedrooms. We didn't know what to do. We called needing help with water clean up and fans etc. Erika has been amazing to work with. She is very responsive and truly cares. She answers all my questions and goes WAY out of her way to help us. Sergio and crew came in and did a wonderful job. They walked me through the process and assured me they would take care of everything. Sergio is so kind and thoughtful with me while I had so many questions. He even came over on a Saturday and spent half of his busy day taking care of something that had to happen before demo. I feel so lucky to have a trustworthy team helping us with our home! read more

Jose and his brother Antonio were the ones who came out last night and they were awesome. Friendly, kind, knowledgeable, and efficient. Answered all my questions and walked me through the whole process of how the whole ordeal was going to work. They put my stress at ease right away and were again super friendly and helpful. read more

We had a water leak in our kitchen. Servpro came out and did a fantastic job. I want to commend Matt and Jose for doing a wonderful job. They were quick and efficient. They were always on time and took great care to make sure that our house was clean at the end of the day. They were kind, respectful and easy to talk to. They answered all our questions and made us feel at ease after such a stressful experience. We were extremely impressed with this company and highly recommend them. read more

I can't say enough good things about Randy Vance and his team. From the time we initially called until completion, Randy and his team really went above and beyond in all aspects: responsive, communicative, professional, executed the job quickly and efficiently. Customer service was top-notch and they completely exceeded our expectations. These guys are the best. Thank you, ServPro South O!!! read more

I can not say enough about what Servpro has done for me and my tenant at the worst of times. A fire had completely burned down my apartment unit,,, my tenant home, and all her belongings. Nick Zenzola was the lead man who completely and kindly took care of us. Not only is he a stellar professional , experienced, expert in what he's doing , but what stands out , above any contractor you will ever encounter, is his willingness and eagerness to help you in any way he can. He goes above and beyond the call of duty to take care of you. You have no idea how a wonderful , kind person like Nick can actually give you relief during the most tragic of times. He was a light at the end of the tunnel who saved us. A God send. I hope you don't have to experience him through a traumatic incident like I did. But if you have a need, you could not be in better hands than Nick. Servpro seems like the whole co. Has the same values, the owner and employees... they are all cut from the same cloth Forever grateful. Tania Popov read more

To say we had a great experience with ServPro of Fallbrook/South Oceanside would be an understatement. They were recommended by our plumber, who we've known for years. Nick, our ServPro project manager, was an absolute gem. He had a knack for putting our minds at ease during a crazy time and didn't mind the millions of questions we had about almost everything. Our Category 3 leak pretty much ruined the entire lower level of our house-- walls, ceilings, flooring, carpet, baseboards, door jams/casings, and more. Talk about stressful! On top of that, we had a prepaid vacation planned shortly after the leak occurred and weren't even sure if we should go. Nick reassured us that he would take care of everything while we were gone. He coordinated with the insurance, abatement, and environmental testing companies, and again took great measures to be sure we felt secure with everything happening at the house. Nick and his team were kind, responsive, and thorough. Hopefully we won't have any need for their services again anytime soon, but if we do, we absolutely positively would use this ServPro franchise again. Thanks Nick! read more

We were fortunate to get referred to Randy & ServPro by our plumber when we had a water leak in our home wall. From the very beginning to the very end Randy was helpful, professional and communicative. He dealt with the insurance company, he dealt with other trades that were coming and going to get our home back into working order. Having water damage in your home is never easy or fun or cool, but Randy @ ServPro makes it as painless as possible. read more

SERVPRO was amazing! I contacted three mold remediation companies and the other two companies were rude, overpriced, cryptic, and slow to help. SERVEPRO was exactly what we needed. They were not only sympathetic to our remodeling crisis, but they asked for photos and came up with a reasonable quote within hours, which they back up with a visit to our house the next morning. They were polite, clean, and very capable. They also provided a plumber and a drywall expert to help with the clean up. It was like a one-stop-shop for a lower price, and they actually cared about our situation. Nick was the best. He is a professional who cares about his clients. I will recommend this company to all my friends. read more

What a wonderful experience we had with Randy and his team! They responded right away, first thing in the morning, and saved our beautiful hard wood kitchen floor! Randy and his team were so pleasant and reassuring during one of the most stressful times in my life. I can't thank them enough for their professional and caring manner and for making a terrible nightmare a dream come true...all we have to do now is a minor refinishing of the floor instead of ripping it out! Many thanks to this awesome company...look no further if you are in need of these services! read more

We had Servpro come out and do some work after the big rainfall last week. They were quick, efficient, clean workers and did a good job at cleaning up the mess quick as I needed to leave town and didn't want to leave my wife to have to deal with everything. Unfortunately I didn't get to work with Randy from the get go and if I had I think it would have gone a lot smoother. We had some issues with billing as it wasn't going to be covered by insurance (we still don't know where the leak came from!!). Randy the owner cares about his business and is an honest person and you can tell he cares about the customers as he ultimately made sure the billing was correct. Thank you servpro for making things right and getting the job done! read more

Randy and his team did a great job with our water damage.....it was a difficult leak to detect and he and his team were determined to find the source of our problem. I commend Randy for taking the time to sit down with my wife and I to explain how the process would work. He did a phenomenal job interacting with the insurance company. We were able to get our claim moving and past the mitigation and demolition stages and onto the restoration portion. I highly recommend Randy and his team. read more

During the rains we noticed we had a roof leak that was seeping into our kitchen ceiling in our Fallbrook home. Our State Farm agent suggested we contact Nick from Servpro. Nick was busy but understood our concern and came the same day to access the water damage. He spent a few hours trying to help us find a roofer who could tarp the roof and perform repairs. It's rare to find someone who really cares about his customers and will go the extra mile to help resolve the problem. Nick, thank you for being there for us. I highly recommend Nick, Servpro. read more

In opening, I'd like to say that I never write reviews however ServPro Fallbrook really went above and beyond for us and I felt they truly deserved this! If you are ever in the unfortunate circumstance that we found ourselves in, whether it be flood or fire, please don't hesitate to call Randy and his team at ServPro Fallbrook. They are the BEST in the business and will make any difficult situation better!! I'd give them more than 5 STARS if possible. A little bit about our experience wth ServPro Fallbrook: After purchasing our home and completing 2 months of full renovations, we were unfortunately met with a fire sprinkler leak that led to catastrophic damage (over $100k). On a Sunday afternoon, we came home to discover 1-2 inches of standing water throughout our home and a collapsed ceiling - it was literally raining down water from above. On top of this, we had just moved-in, so in addition to the 3,000 sf of brand new floors that were damaged beyond repair along with countless pieces of furniture, most of our belongings were in boxes staged around the house - these were also completely soaked in fire-retardant, Category 3 water (a new term I've since learned from this ordeal). Needless to say, we were in shock, my wife was hysterical and we didn't know where to start. Luckily, our insurance company recommended the local ServPro in Fallbrook. I called them while we dragged out drenched/damaged belongings to the front yard. The owner of ServPro Fallbrook and South Oceanside, Randy Vance, was at our home within 30 minutes of the call to meet with us, let us know they were there to help and that everything would be OK. Within an hour of the call, Randy had approximately 10 team members at our home extracting contents, drying the floors, setting upon machinery/fans, etc... Keep in mind, this was Sunday evening around 6:00pm - I would have never imagined they would be this responsive and attentive to our needs. Due to the extensive water damage, over 2,000 sf of drywall and ceiling had to be removed to the studs. Extensive cleaning/drying and drywall removal needed to occur before we could even rebuild. If it wasn't for Randy and the entire team at ServPro Fallbrook I really don't know what we would have done or where we would have started. The entire team really went above and beyond. ServPro coordinated everything with the insurance, dry cleaners, inspectors, mold remediation, etc... They took content inventory, stored everything at their warehouse and sent us an itemized list of contents with pictures. Being displaced, we consistently thought of items we needed that were in storage with ServPro - Randy and his team made multiple trips to deliver the requested items all the way to Carlsbad where our lease was. They even took delivery and stored our new appliances for months as we could not accept delivery at our home while it was being 'rebuilt'. Once we finally got back to our home, they delivered and set-up all furniture, they were even kind enough to put together 2 new entertainment centers my wife had bought from World Market in the interim :) Randy and his team are true professionals, extremely detail-orientated and will handle any job they are on as if it was their own personal home and their own personal belongings. I cannot say enough good things about them. I highly recommend ServPro Fallbrook to anyone in need of Fire or Flood mitigation and restoration. They truly are the BEST!! Thank you again for all your help ServPro Fallbrook and South O - we are forever grateful! read more

My husband and I are so grateful to Randy and his team at ServPro! We had mold in our master bath and needed remediation. Randy and Carly first came by to assess and created a plan. Next thing I know there are a team of technicians in out bathroom taking care of business! There were all so professional. They did what they said they were going to do when the said they were going to do it! We have a FIVE STAR company right here in town! Thank you Randy and team. We are grateful! Brian and Mary Ellen Fulton read more

Randy was awesome! I had a roof leak and needed it to be tarped until five full repair could be completed. When other guys refused or didn't return calls, Randy was quick to step in, tarping the roof within 2 days and offering to help with any other needed services. Thank you again Randy!! read more

This company knows how to run a business!! The work they did was excellent but more importantly, all the people were AMAZING! No one is calling ServPro bc they're having a good day, but when you get off the phone w them, you automatically feel like these people have your back. Kylie in the office helped me through what's to come & what expectations to have for this. Nick! Nick was the greatest! He came out & assesses the damage, talked me through everything that was going to happen, & answered any questions I had. Additionally, every guy who came to work on the job (Kier & Matt) we're so kind & knew their stuff. We have an infant so I was worried about mold in her room & they not only advised me on what we should do, but they approached it as if it was their kid. I'm beyond impressed by their work- the actual handiwork in addition to the work they put into their customer relationships. read more

We've been working with the Fallbrook SERVPRO for almost a year now after our house fire and they are simply THE BEST. They have not only done an exceptional job with inventorying and storing all of our personal possessions, but they are also a highly professional team of compassionate people that really care about what they do. Special thanks to Matt and Kyliegh for always taking such good care of us! read more

Had a pipe burst in the attic causing major water damage. Called Servpro and Randy and his crew did an outstanding job getting the house back to order in a timely manor. Exceptional communication throughout the entire process made this stressful time a lot less stressful. Would highly recommend ServPro Fallbrook/South Oceanside. read more

What an outstanding first impression we had yesterday when Nick arrived to help us diagnose the persistent odor in one of our bedrooms. Very professional in evaluating the room and explaining possible causes and solutions. We now have peace of mind and a path to resolving the issue. Highly recommend Servpro of Fallbrook. read more

Servpro exceeded my expecting. Randy addressed all of my questions and concerns. They were also able to come out that same day. All of techs that were at my home had positive attitudes and worked quickly and efficiently. I was very impressed on how quickly they were able to get my home back to normal. read more

Can not speak well enough about Randy and ServPro. We had a major leak at a condo we own in Bonsall and at 11pm on a Friday night Randy was on site getting the work started to dry it out and get our renters back in. From start to finish he and his team are nothing but professionals. Cleaned up everything and even went over and provided assistance to our neighbor. If you have any water issues Give Randy a call. There is no one better!!!!!!!! read more

We own a local plumbing company, and it's so nice to be able refer customers to a company that will take care of them when they need help the most. They care about their customers, and they are committed to doing a great job each and every time. They help with cleaning up and rebuilding after floods, fires, etc, major disasters for homeowners, but events the homeowners don't have to go through alone. Randy is dedicated to taking care of his clients. You can't go wrong. read more

Randy and his team saved us thousands of dollars! When water from an upstairs bathroom seeped through our kitchen ceiling, the plumber who fixed the leak referred us to his company's water restoration guy. That guy talked my ear off about wastewater and mold, trying to frighten me into replacing the kitchen ceiling and bathroom tile at a cost of $5,000-$6,000. It didn't feel right, so I called Servpro for a second opinion. So glad I did! Randy and Nick took one look and put my fears to rest. There were no signs of contamination and no need for sledgehammers. Over the next few days, Nick came by to install, adjust, and remove drying equipment. He was always on time and always courteous. I know Servpro was handling some major restoration projects at the time, but they made me feel like a high priority. Very grateful for their integrity and work ethic. read more

Prompt response by the owner Randy. The name ServPro really reflect on Randy along with his team Gerrit. To make my story short. We closed escrow on a "sold as is" house. Mold underneath the sink. Called a handyman that referred by my realtor agent and quoted me super high price. They prob. think we have the $$$ since we sold our previous house (how I wish) and came across to this handy-woman named Ruth. She's a heaven sent. Ruth advised me to call ServPro but I didn't know that there's one ServPro per locations. Called the one here in Temecula didn't even answer and return my call. So much for their 24/7 no thanks to the local ServPro here in Temecula.... Oh and not to mention their affordable price, I asked Gerrit if Randal can lower the price since its gonna come out to our own pocket and Randal didn't hesitate to lower the price for us and so they deserve to write them a review. If there's more than 5 stars I could give to Randal & Gerrit I would give it in a heart beat. For the prompt service and professional work I highly recommend ServPro in Fallbrook. read more

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Servpro of Fallbrook and south Oceanside will be the only place I'll call if I have another water leak/ black mold emergency again. Kier, Art, and Andy came evaluated the situations formulated a plan and executed it. Bottom line is when they were done all parties involved were extremely happy. Since my insurance did not pay I was more then happy with the final bill. Kier, Art, and Andy succeeded in customer satisfaction and affordability. So stop stressing and start calling Servpro of Fallbrook and south Oceanside. You'll be glad you did I know I was. read more

What can I say, we wouldn't have survived the storm (literally and figuratively) without the help from SERVPRO Fallbrook. Our home flooded due to 3 days of heavy rains in January and the water came through the walls of our home. It was a very traumatic event for our family. 2400 square feet home, damaged in a matter of minutes. Randy came in right away and helped us understand the severity of the damages even before the adjuster was able to make it out from FEMA. He got started with the mitigation the minute the adjuster gave us the go. He knew that we needed to get going on the remodel as I was 8 months pregnant and timing was everything. Randy's team was kind and hardworking with a lot of knowledge. Randy was in constant contact with my husband as our home dried out. He had a number of machines (dehumidifiers and air cleaners) that helped speed the process up. He took care of demo, dumping, clean up as well as the necessary drying out and even offered to store our personal belongings. We are very confident in the work his team did on our home and very pleased with his support and knowledge. We quickly learned that water in a home is very dangerous. Glad it is all done and we are back in our home. read more

SERVPRO of Fallbrook/South Oceanside - Our 5 bedroom house was flooded due to the heavy rains in January 2017. - Damage Restoration Near Me - Fallbrook, California

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Had a small flood in the basement. Called Randy who wss recommended by a friend. He came right away and assessed the problem. He suggested what needed to be done and said he would be glad to do the job. However, he showed great integrity by also suggesting that I could probably do the job myself without much trouble. He could set up some fans for a minimal charge. That suggestion worked out well and saved me alot of money and a claim to my insurance. Thak you Randy read more

Sometimes you just feel lucky and find a diamond in a bucket of rocks. There are so many questionable businesses out there and hiring a service company can be a little stressful to say the least. Randy and his crew from Servpro came highly recommended and my mind was put at ease as soon as I met them. They came by within hours and gave me great service and performance without over selling the job. They did what needed to be done, cleaned up the mess and were on there way. And they are nice guys too! His crew seems happy to be working and enjoy what they do. They did everything they could to make my little disaster as painless as possible and even though my insurance paid for everything, I feel they offer great value for the services they provided. Thanks guys! read more

Randy and his team completely exceeded my expectations. We had a major water leak that caused mold and damage to both bathrooms and our flooring and they turned what should have been a very tedious and stressful time into an easy and smooth process. Randy was very helpful in explaining the process and worked around both mine and my wife's work schedule. His team always showed up on time or early to every job they performed for us and Randy personally helped me deal with the billing process to my insurance company. I would email Randy with questions about the process thinking that he would get back to me the next day, but of course he responded to me promptly the same day (many times within the hour) and was always happy to take the time to explain every detail to me. My wife and I own rental properties in North San Diego County and I wouldn't use anybody but Randy and his team for any future jobs. It's very rare these days to find a company that takes this much pride in their work and customer service. Thank you Randy! Evan McKown San Marcos, CA read more