If you want a company who doesn't honor its warranty, charges you about 50% more than they quoted, leaves you stuck with compromised shingles, mangled siding, a dip in your roof and missing gutter guards, John Allman with Titan is your guy! First off, I have never written a negative business review in my life, but people need to beware! I can't speak to John's work in the past, but I do know since the 2022 hail storm there have been 6 households just in my neighborhood (that I know of) that have all been unhappy with John for a variety of things (structural and ethical.) These are some of the problems I've had:
1.) John had my full-length downspouts replaced with super short ones. It took him 5 weeks to replace them, during which time I had 2 basement water leaks because of rains. I let it go as I just wanted to be done with it.
2.) John quoted me $1500-1800 to replace the south lower OSB boards of my tri-level home which I approved, then he billed me $2400 (about 50% higher) with no explanation. Upon asking him why, he said he needed more boards as he'd had to make diagonal cuts to fit the upper deck (doing that deck was never discussed with me), and even sent me a diagram of the upper deck boards he'd "replaced" (see pic) only it turned out later he'd actually never done them. After this was discovered, he said he thought that based on the number of boards he used, he must have done the front of the lower deck instead (again never discussed or approved.) I paid him the full $2400, even though he obviously DIDN'T EVEN KNOW what he'd had done at my house.
3.) This spring 1 1/2 days after a hard rain there were ceiling water spots in 2 bedrooms. John said that would be because of condensation. The roofer I'd used in 2010 emphasized the need for plenty of air flow and added vents so there are 14 eave vents in the upper deck alone. Also, in 35 years of living here and 3 other roofs before this, there's never been a ceiling water spot; only this year after the Titan roof and a hard rain. I had a different roofer look for the cause and in checking the attic, he said it definitely wasn't condensation. He showed me pictures of 2 dark areas where the leaks were and later found that there were 2 shingles that weren't secured down above the water spots.
4.) This roofer also noticed lots of shingles with granules scraped off which he said needed to be replaced as they would break down faster. John did admit this problem but still has refused to replace them.
5.) This roofer also noticed a significant dip at the corner of the upper deck and said that needed to be fixed or water would pool there and freeze and thaw causing problems down the line. The dip was clearly visible but John tried to say it was fine and was just softer because it was at a corner and the support underneath wouldn't be as strong there.
6.) The place where the siding meets the lower deck looked chewed up, with a piece of siding even gone and corners flared. My insurance company called the job "shoddy." There were also nails that were exposed - just another example of poor quality work. In addition to sealing the hole, a contractor told me that at least one flared corner needs to be fixed to prevent rot. John refuses to address any of that and has said the siding was "installed like that." Pictures attached.
7.) I'd bought gutter guards that covered the entire lower level and about 1/3 of the upper. John wanted to replace them and I gave the OK but later he said insurance would only cover the lower level. I said to just do that; I would just keep the ones I had on the top, but later discovered they were gone. John refuses to replace them.
If you have Titan do work for you, just be prepared for ongoing issues that will be ignored, and don't bother getting a warranty because John won't honor it anyway. Beats me why a company wouldn't correct it's errors (especially when they wouldn't take that much time or expense), make happy customers, and go on it's way, but unfortunately a whole group of us in the neighborhood have learned that John Allman at Titan doesn't operate that way. read more