Had an accident that they said wasn't covered. Found out from the insurance company that it was…read morecovered. Can't believe what they say.

Well, they sold me a State Farm Policy (which I should have known better). And 2 weeks later, I…read morehave joined the crowd of people that State Farm has cancelled with no notice. Apparently, not interested in insuring cabins. Which they could have stated in the beginning! Worse, when I emailed the agent (Brian) to find out what was going on, he ghosted me. So, I can't recommend the agent either.

*****BEWARE OF THIS VERY DISHONEST OFFICE!*****BEWARE!!!!…read more I was so pleased when I moved to Cedar City and found the farmers office (agent Roger Olcott). I worked closely and from a distance with Office Staff, Kim. The office was absolutely fantastic and friendly and up until a month ago I would have given them a 5 star rating in every possible area. Not today. I cancelled my homeowners policy due to the high cost and I simply could no longer afford it. I gave plenty of notice so that my yearly policy would not be renewed. I paid for one year in full on 9/09/2024. I cancelled the policy to be ended on 09/02/2025, because I thought that was when the new insurance payment was due. Kim advised me that it was taken care of. Once again I was extremely pleased with the help she gave me and I trusted that it was taken care of correctly. On October 28, 2025 I received a text message from a collection company telling me that they are collecting for Farmers Insurance. I call and say I have no outstanding balance from Farmers Insurance and they say I do and it was due on 09/09/2025. Of course this was quite a surprise to me and I communicated that day with Kim who tells me she can't help me because the collection had been sent in. I asked why I was never told of a balance and why I had a balance due when I cancelled the policy even BEFORE the year that I paid for in full came due. No answer then she said she did look it up and I did have a balance of 17.05. Imagine my disappointment in the fact that this fee was there (unexplainable by the office staff) and that it had been sent to collection before I even knew about it (again unexplainable by staff) and now I am being hounded by a collection company. Kim's explanation, "I'm sorry this happened." Sorry is great but not good enough. This situation shouldn't happen to anyone! I trusted them. Being told their is nothin they could do and they can't explain why there was any fee when my whole year was paid for is not acceptable. I realize that $17 is not a ton of money, but I had already paid for my full policy and had I been told by their office that there would be a fee, I would have paid it then and would not have a collection agency after me. Very nice on the showing front but behind the scenes, my opinion of the Roger Olcott Farmers office is completely deflated. I used to refer them to everyone and now I will not recommend their services. They are dishonest and and untrustworthy.

Friendly and Family Oriented…read more Roger is such a great guy where everyone is welcome into his office and is treated like family. Beck knows every ones name and welcomes every one as they enter the building. You will always be greeted with a smile as you come into the building.

I have been doing business with State Farm for decades and recommend Ron Brown as an agent for all…read moreyour home and business needs. When you need him, he is there and takes your needs as a customer seriously. I recommend Ron and his agency. You will not be disappointed. Sincerely, Michael

From the owner: Our mission is to provide added value service that help people manage the risks they face, recover…read morefrom their tragedies and realize the dreams of the their future. We like to create a consistent and remarkable customer experience for our State Farm Insurance customers. Our office is located in Richfield, Utah and we are happy to provide insurance to all of the surrounding communities and to those throughout the state of Utah. License #: UT-98036, AZ-3002925885, NV-3977976