I have asked several times to speak to the owner of this business. After I was encouraged to give…read morethem another try, after they messed up on a previous loan. Here I am again. My complaint is the fact that the employees input my information in wrong, on the pay online service. For almost a whole year I accumulated charges, as I was not able to use the convenience of the online service. My birthdate was wrong, my SS# was input wrong by one of the employees. They would call every month, after the due date, telling me I was late. My thing is why should I not be able to use a convenience that is available to all customers. They tried to correct it several times, were unable to. I was told if I brought them 147.00 that I could get my title. I feel that it is unfair for them to ask me to bring them anything, considering that I was paying late fees through no fault of my own. They keep calling me on the phone, however; if I can't speak to the owner, I don't want to speak to anyone, as he was the one who encouraged me to use them again...I am going to complain to the BBB as well. If it had been a one time occurrence, I could have looked over it...but; to have an issue, each time I used them, is unacceptable. It smacks of incompetence. I as a customer should not be held responsible for their employees mistakes.

Mrs. Montoya was great with explaining the process and information that I needed to bring back. she…read morewas very knowledgeable and professiona. thanks I'll see you soon.

Janet was quite friendly and helpful. She handled my changes effectively and efficiently. She…read moreanswered all questions and she was thorough. The branch was well kept and the wait wasn't long at all.

I love the excellent customer service America's First provide. The decorations make you feel so…read moremuch appreciated and cared for. We all have things going on in life, but its something about the way you feel when you go in the bank and see the decorations they bring a smile to your face and joy to your soul. Please bring back the decorations we as your customers appreciate them. Thanks in advance for your consideration to this matter. The Bradley's

I have had nothing but good service from America's First. Loan rates were the best, credit card…read moreservices wonderful (credit unions usually are). Mobile banking stuff is great. As is normal paper work setting stuff up can be tedious but even with that hassle it's well worth banking with them. Everyone is facing challenges with hiring but never had an complaints about the people I have dealt with. They keep getting more and more of my business.

Heather in Alabaster, Alabama is a very rude person. She is more interested in lunch and talking on…read morethe phone than customer service.

From the owner: Alfa's mission To our family of customers, we are committed to excellence, integrity and exceeding…read morecustomer expectations in both sales and service by providing profitable multi-line insurance and other financial services.Alfa's vision Alfa™ will focus on effective use of technology to enhance the productivity of our people and increase our knowledge of, and service to, our customers, while investing resources in product and geographic expansion.Alfa's history As an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946 to provide quality fire insurance to federation members, who were primarily farmers. John Tucker Harris, a prominent Lee County farmer and past president of the Lee County farm organization, sent in the first pre-insurance application. Since then, Alfa™ has grown to offer an excellent array of insurance coverages including life, property and automobile to its clients and has also become known for superior customer service. Alfa™ and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.