Ricardo Rivera, primero fue nuestro agente en carros y después al comprar casa la añadimos a la…read morepóliza. Con tristeza lo digo: no es un buen agente, en la oficina trabaja su esposa y cuando se llama para pedir orientación o hacer preguntas relacionadas a las pólizas dilatan en contestar, no orientan ni responden de la manera correcta no importándole el cliente. Yo no recomiendo este agente. Ricardo Rivera, first he was our agent for cars and then when we bought a house we added it to the policy. With sadness I say it: he is not a good agent, his wife works in the office and when you call to ask for guidance or ask questions related to the policies they delay in answering, they do not guide or respond in the right way not caring about the client. I do not recommend this agent.

Best service and a great price! Ricardo explained the coverage and the benefits. All the team…read moremembers are excellent ! Call the office at 817-945-2900 New Haltom City location with parking!!

Amazing experience from start to finish. HR Mack and his team were extremely professional,…read moreknowledgeable, and responsive.

Great experience! Service was quick, and he was ready to help with everything I needed. I'll…read moredefinitely be returning for more services in the future.

Time well spent, Mary Rollins is very knowledgeable and friendly and easily completed my return…read morewith no issues. Thank you so much. Brian

Have done our taxes for years. Always good results and very friendly. They do all the work!read more

HIGHLY RECOMMEND! Judy Samuel and her team have gone above and beyond for our insurance needs. We…read morefeel so secure knowing our home and automobiles are covered by one of the top insurance companies in the nation. The kind folks in Judy's office are very detail-oriented to get the job done right. Judy also has many options for Life Insurance and spent a lot of time answering our questions to help us pick one perfect for our needs. FIVE STARS - WELL DESERVED!

I went with a friend of mine and we walked to the door only to be snubbed by the insurance agents…read moreinside. It was clear they did not care if we had insurance or not

I got my policy a few years back with this company for my new car and everything was smooth &…read moreaffordable. Then about a year or so later, they started raising my bill every 6 months with no reasonable cause but I wasn't much at first so I didn't complain. Mind you I had VERY basic coverage... no liability. Fast forward to this year, my bill is triple the amount & again NOTHING changed on my end. I haven't had to put in any claims, report any wrecks, nothing! Yet I'm paying triple amount for BASIC coverage. I really wanted to upgrade my policy at some point to add liability but the bill was so damn high I wasn't willing to do nothing but find a new car insurance policy. Once I did & comes time for me to cancel with them. I kept having to call bc I was either getting hung up on or left on hold as if they don't have time to service me. This office is VERY UNPROFESSIONAL & rude!!! I've been hung up on twice by them and all I wanted was to cancel. I am very unproblematic but it makes no sense why I have to get upset & stern for them to do something. I will NEVER recommend this company. I really thought Allstate was better than this. Very disappointing.

I was contacted by this group through an agent handling my life insurance. I went through the…read moreprocess of getting a quote for my auto and home insurance and they came back with a lower rate. I gave them considerable details about our home and they gave us an estimated replacement value that they said was more than enough for our home. Allstate then had an assessor come by that assumed we had a lot of updates and upgrades that we did not have and estimated a replacement cost that was more than the market value of our home. Even after an hour on the phone trying to adjust this estimate this still increased our annual premium by nearly 1,500 dollars which was well above what our previous insurer was charging. I tried to reach out to this company to see if we could work something out but they just said Ashton is on vacation and could not be reached. They then forwarded me to someone from Allstate who told me the assessment had increased the premium and I could cancel the policy if I didn't like it. I have since cancelled the policy and now have to deal with additional paperwork and potential escrow shortages because of this. The lack of professionalism from this group and the lack of communication once I signed off on the policy was the worst I have ever seen in all the years I have been buying insurance. Further the initial quote they gave seems like a bait and switch as the assessment should not have changed my premium that dramatically. I can't speak to the auto insurance but avoid this agency and Allstate if you are looking for home insurance.

Susanne is such an amazing person to work with regarding all insurance needs. She truly listens to…read moreyou and thoroughly checks every single option to make your policy price the best possible. She is easy to talk to and really provides above and beyond customer service!!

I have used this agent for 20 plus years always great service. Patti the office manager is always…read moreprompt to respond and provides great service. Great agent to use for all my insurance needs

Do not fall for their lies. I signed up for insurance for $167 a month with the Drive Safe & Save…read more"discount". It jumped to $171 ($4 big whoop) and I accepted it. Now my bill jumped to over $200 a month. When I asked for an overview of why the drastic increase I got back, and I quote: "Drive Safe & Save® is included on this vehicle. The discount changed from $84.24 last term to $175.06 this term. The general rate premium for this vehicle increased by $183.27. The insurance industry is increasingly using data and advanced modeling to improve how policies are rated. The Enhanced Rating Plan now uses over 200 rating variables, compared to about 75 previously, to create more personalized and accurate premiums. A greater amount of data from third-party consumer reports will be collected and used within rating models. Examples may include: Vehicle Information Driver Information Prior Insurance History Claim Information Annual Mileage Consumer Credit Information Vehicle Safety Features We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims. Please refer to your Renewal Declarations that were mailed to you, or you can locate the document in your State Farm account online or on the app. We have other discounts that may be available to you, including bundling with other policies that may benefit you, such as a Homeowners' or Renters' policy and/or a qualifying LIFE policy. Please give us a call if you are interested." Three things standout to me on this. First, the statement, "We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims." That sounds like "We want more money" to me. Also, I have had no claims submitted in YEARS. Secondly, this sounds like a template response written by AI and it noticed the mistakes so it made up the previous paragraph. Lastly, they try to sell me MORE to "discount" the rate. I call BS and will be leaving State Farm after almost 15 years to find an agency that treats me better. Do not trust Jenny Stewart's branch of State Farm

I submitted information online and this agent's office responded. I got a quote on April 1st for a…read morepolicy I needed April 18th. The licensed person put an effective date of April 1st. I never asked for that date, not insinuated the need for that date. The next day April 2nd I followed up to solidify the quote and mentioned, for the first time when I would need the insurance (April 18th). I was happy with the quote and indicated that to the licensed person. I went out of town and came back to follow up and purchase my insurance on April 15th and the quote had increased by almost $30/mo. I asked why, bc I had a quote. They told me bc it was noted as Effective April 1st it could not change. I called SF CS and asked them if i had a quote given to me on April 1st would it expire by April 15th. They said no you should be good. I told him, online you get a quote and it usually expires in 30 days. Yes, you should be good, they said. I also asked if their was a rate increase and he indicated, no. The next day I called Jenny Stewart's office back and they said we have nothing to do with it we just place the effective date and it spits out the price. I don't doubt that is true, but read on. I called SF CS again and they stuck to their guns about the quote should remain the same. They called Jenny Stewart's office and altered their story. Why? I do not know. It's a guess, but they told me that she would call me to explain. Did I get a call? NO! The reason for my rant. I got an email at 5:19 PM, at the close of the day saying the they had a rate increase on April 15th. And that was it. Jenny Stewart obviously did not want my business! I surely do not recommend her!

Very professional and attentive. Once they received my tax information the process painless and…read morethey maximized my return. Would recommend to anyone!

Efrian was so knowledgeable and helpful throughout the whole experience, going above and beyond…read moreanswering any question I had for him! I would definitely recommend hiring him to file your taxes! He even comes to you which makes it so much easier!!! Thank you EA Mobile Taxes for your help!!