Sadly had my little dog pass away a couple weeks before Christmas and they were the biggest help…read more They got here in that day and I had her back within a week. Originally they told me it was going to be two weeks or but, I got her remains, along with some paw prints quicker than expected. I was a wreck on the phone but they were so kind and understanding. They also sent me a card in the mail after this whole experience. I would definitely come back to this hospital with any of my pet needs thank you Dr. Knight and her whole team.

Kodi was so sweet with my dog. She was patient with him and took phenomenal care of him while he…read morewas suffering. Next vet visit I will definitely ask for her again and give her 5 big booms.

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

I was trying to find someone who would groom my Maine Coons. Not a lot of groomers around here like…read moreto work with cats, so when Desiree's name popped up from another business, I got hopeful. Scheduling an appointment was easy and her prices seemed fair considering most pet spa/salons don't even entertain doing cats. I dropped my little ones off around 1:30 and got a call around 4:00 that they were ready for pick up. Oh my gosh! They looked amazing, smelt amazing, felt amazing...wait a great job she did with them. I was completely blown away and am so excited to have a pet groomer in our area that loves what they do as much as Desiree does. Can't wait to tell all my friends with fur babies!

Desiree has been doing our miniature schnauzer's (Lucy) grooming regularly since she opened her…read moregrooming salon. We have never had a bad experience from her, or the other staff there at any time. Lucy always comes home happy, smelling fantastic, and beautifully groomed!

I'm sad to leave the review that I am: I started with them when I got my puppy. I paid for the…read morepuppy package, and was very happy with the care we received. We just went in for his first year's vaccinations, which aren't a part of the puppy package, of course, since he's over a year. I was offered to buy the vaccination package, which will supposedly include all of the vaccinations for my dog for his life. I was happy to participate in their new program because I'd had such great experiences for the first year. When we went to check out, they charged me for the vaccination package *and* today's vaccination fee. Apparently, if one buys the package, it doesn't count for the current year, or maybe only if your appointment is on the same day as when you buy the package - which is presumably the majority of the people to whom they market the package: those who are getting vaccinations. When I asked for clarification, I was told the charge was correct. I cannot fathom how buying a package which pays for the dog's vaccinations *does not include the dog's vaccination fees*. It's pure dishonest marketing, at the very least. They're already expensive, but if the business practices are honest, and the quality is good, I'm happy to pay a little extra... but if they're not honest? I'll have to take my dogs somewhere else from now on.

Horrible place!! You never ever get to see or talk to a licensed vet! They lie about your animals…read morecondition to up the price of the visit! Then they tell me $118 to have my sweet cat cremated, they never told me it was an additional $77.25 to get his ashes back until 2 days later! Had I known that I would have just brought his body home and buried him! When you try to dispute anything with the so-called manager, she is rude and argumentative and actually called me a liar!! I've spent almost $800 at this plAce in the last 6 months and now they have me questioning how much was hyped up bullshit just to get my money!! Don't do business there!! They lie and withhold information because all you are is a dollar sign to them! They could give a shit less about your animal!!

This was my first visit with my new puppy. From the phone call until my appointment every…read moreinteraction has been wonderful. When I arrived I didn't experience a long wait and I found out the offer plans where you can pay for the basic needs of a pet monthly. Which is super helpful to be able to plan for. I am glad this is the vet hospital I decided to take my little baby to.

This place is NOT transparent about fees or consistent in direction communication. They confuse…read morethat the client is the owner. Not the animal. Did not consent to an exam when I took them in for vaccines. Was told "we always do that" Doctor combined an exam with the vaccine...200 bucks later. They fixed my two cats and told me they were "fully vaccinated" but were in fact not. The doctor sanctimoniously tells me it was "in the paperwork" but was NOT part of the verbal out-brief and was only one one of the cats paperwork. They want me to come in for a 3rd round of vaccines and said "it would be taken care of" but then find it will only be "discounted". They MIGHT be competent medical professionals but Alta as a business operation is far from professional and operates like a greasy used car lot. The hospital has a feel of bait and switch. My comment on how expensive it was, was responded to by the staff saying, "you can't put a price on love". What BS. Emotional blackmail apparently is the go-to here when you find out the prices. Go somewhere else people!

Great service! I have found them to be very accommodating when I need to have my dog's nail…read moretrimmed.

The best clip joint ever. The owners are so kind and professional. My neighbor's dog felt the vibe…read moreand our visit was a positive experience.

We thought we needed an X-ray but we just needed some meds for my husky to start eating! These…read morepeople really don't want to take your money they want your dog to get better! I recommend this place to everyone!

Our newly acquired goldendoodle hurt his leg before we picked him up and this place was able to…read moretake him straight away. We are from nowhere near Blackfoot (like 20 hours), and so glad they were able to. The docs told us he just sprained it a bit, and to just allow it to get better over the next few days. We were set to drive home for the next 2 days. Our pup eventually got better and is doing fine. Blackfoot is so different from everything I've ever grown up knowing. Let's just leave it at that. But a bunch of people call this place home, so I respect that.

Thank goodness for their emergency vet services. Our cat came home and had somehow 'degloved' his…read moretail (completely skinned all the fur/muscles/skin off his entire tail) we immediately bundled him up and ran him over to the vet. They took him in and got him checked in no fuss. They were so caring and helpful. They had an estimate in LITERALLY minutes. Walked us thru the process (of amputation) that our cat would be going thru and gave us through aftercare instructions and what to expect. They even left a little tail nubbin. We can't thank them enough for the work they did, it was so awful and traumatic and they made it as easy of a process as possible. ((Cat is doing well, resting, eating and drinking and super loving and affectionate)

I would not recommend this clinic for anything beyond basic care like vaccines. My husband and I…read morehad a negative experience there. Of the vets, Dr. Moulton was the most caring. The vet techs were fine, but the two front desk staff were consistently rude and seemed more focused on their phones than clients. I'd suggest considering Blackfoot Animal Clinic or Alpine in Pocatello instead.