My service center was out of Merritt Island, Florida. James was on time, and repaired my iPhone…read morequickly

Greg and his team and top notch. Very friendly, very fair, very quick. If you have a problem with…read moreyour phone, look no further. There is a reason they have a 5 star rating with over 800 reviews, they earned it.

Friendly, affordable prices for your budget. One professional cellular store in Korea town Los…read moreAngeles.

Beware. Never use this service if you don't want repairs using parts from stolen devices.read more

Best customer service ever, these guys knew exactly what issue I was having with my phone…read more They fixed it in no time and only charged me $20...couldn't be happie...Definitely going back.

Stopped by needing a new screen. Guys were very nice. Replaced the screen while I went and got…read morelunch and unexpectedly put a screen protector on at no charge. Very happy with the service and entire experience.

They answered within minutes. He was very friendly. They bought my phone right away…read more I was more than happy with their fast service.

I was looking for a local place to sell my used iPhones, so I wouldn't have to deal with anonymous…read morebuyers and shipping issues. I found Paul online, saw the great reviews, and texted him. He responded right away, we discussed terms for the deal, and agreed on a nearby place to meet. It was all very easy, safe, and went exactly as he promised. Paul is an honest and nice person to deal with, and the sale was smooth. Definitely recommend to anyone who needs to sell devices and wants to do it in-person and get paid immediately.

Alex Sanchez is a great seller! I went to the store still unsure which phone to buy, and he helped…read moreme to choose the best one for my needs. He knows a lot about the phones and T-Mobile, and was also really fast to double-check any info he was unsure of, which made me feel secured in my final choice! He's very patient and guided me through the process of transferring the data and each step of the purchase, explaining it throughly + guided me to get great discounts (plural!). He also casually asked about my home internet, which I was unsatisfied, and offered T-Mobile Internet to test for 15 days, with much cheaper pricing and great data. I couldn't resist! So far, so good, I'm happy with it and planning to cancel my old internet plan. Entered looking just for a phone, and left with a phone+accessories+home internet, while feeling taken cared off and very satisfied with my purchase! Thank you, Alex! And thanks to T-Mobile too!

I just want to thank Alex for being absolute amazing. For wot we wanted to do, it was a 4-hour…read moreordeal and not once did you see his attitude change. He was very patient. He explained everything so well. He was so awesome that we are switching our internet service to T-mobile. Shoutout to Mr. Rudy who is an absolute patient and amazing supervisor as well. Of course, the other staff members: Mr. Franco, Mr. Giovani, and Mr. JC(?). If you need a help a with anything T-mobile related; this is the place. If you have a competing service, you need better and that's T-mobile.

Went in for a new phone, all the guy helping me cared about was forcing me to make an early…read morepayment, forcing me to download their T-Mobile app, and trying to force me to upgrade my plan in order to get the phone they offered me months ago. Felt like a low rate Black Mirror episode but at least I didn't fall for the bait and switch.

I stopped by the T-Mobile store on Sunset Blvd to set up a new service, and Alex assisted me. He…read morewas extremely polite, professional, and very knowledgeable about T-Mobile's services. He made the whole process smooth and quick -- everything was completed in less than 30 minutes! Honestly, it felt like I was in the In-N-Out line -- fast, efficient, and satisfying. Great customer service experience with Alex. Thank you for making it so easy!

With Sooooo many choices I took a stab at this place from the reviews and close location. ANDY was…read moreextremely kind, helpful and honest about whether or not to pay to fix teenager's broken iPhone or replace it. He was able to fix it perfectly for a good price. Well, since then she dropped it so headed back to see if they can work their magic..... Update: They fixed it AGAIN! Thanks again Tech Boys and Shout-out to the light worker, HIKE! God Bless!

I recently contacted them for a graphics card installation. Yes, they did their job that I called…read morethem for. But the technician they sent to my house was a very condescending and had minimal knowledge of modern computers. I would highly advice them to send someone more qualified for their home visits. As the one I dealt with was not very knowledgeable about modern computers. I had to instruct him on what to do.

They fixed my phone within a reasonable time. The screen repair was $320. I can see that some…read morereviews say rude customer service; I think this depends on who you get, unfortunately. I suppose I was lucky, but either way, they did do a great job on my phone repair so no complaints here.

Do NOT use ubreakifix or the assurian insurance. It is all a total waste of time, money and they…read morewill ruin your equipment. I brought in a 2022 mackbook pro, never opened, having screen issues. 3 weeks later, tech called and said some one had stripped out internal screws (level 1 tech dudes did that) level 2 tech could not repair initially, replaced screen and batt, said was completed and fixed. Shipped home and would not operate for 3 mins without force shutdown and over heating. (Never happened before) Took to apple who stated screen improperly replaced and ruined mother board. Absolute night mare and ruined my $4000 macbook and cashed me out 1500z I despise ubreakifix and their lousy insurance. (James bell, 3/22/26.)

As someone who has worked in retail for years, this is not how a good business is run. Customers…read morecome back to establishments because of how you make them feel, and service provided . My service was nonexistent, dismissive and extremely disappointing. Q.) Would I recommend this particular store? No. T-Mobile and affiliate stores have work to do on their Customer Service , very disappointed.

A bunch of super unprofessional young people that don't want to be there. They're all just laying…read morearound, rolling their eyes at everything. Came in to replace a work phone that was stolen and they couldn't help me because my phone was not connecting to their Wi-Fi. "Do you know why our Wi-Fi isn't working?". Ma'am, why tf would I know that? I don't work here??? Their suggestion was for me to find a Wi-Fi somewhere and set up my phone and then come back to them so that they can activate the eSIM. I was trying to suggest an alternative setup route by utilizing my personal phone to set up the phone so that we can access the phones information, and the young staffer I was working with seemed totally lost and told me to go home and set up my phone. So simply because you are not making any money and not selling a product, you are going to treat customers like absolute garbage? Also, why are the employees so incompetent and unable to find an alternative troubleshooting route to setting up a phone line that has already been an existence for years ? I know this isn't the first time they set up a replacement for a stolen phone on the basis that it happens everywhere in LA. I've been with t-mobile for 20 years and never have I met staff so incompetent and clearly over being at their job.

Busy spot, I can assume it could be frustrating working at a busy location with not enough staff…read more Everyone was so busy and angry, it was a bit hard to talk. Customer service was horrible. Even with an appointment, waited over a hour.

I visited this store to buy a new phone. And The staff is sitting in front of me and solving other…read morephone inquiries. This store is faster to call than to visit and list your name on their waiting list.