Cell Phone Guys are a great company. My Wife was having major issues with her Samsung phone. She…read morewas at the point of buying a new phone. BUT we decided to visit Cell Phone Guys. We spoke to LJ who was so helpful, extremely friendly and so professional. He electrified the issue within two minutes. My wife and I highly recommend this company if you have any sort of problems with your cell phone. Be an iPhone, a Samsung or any other make LJ and his crew will be able to fix it.

Came here to buy a used iPhone and it was great! Not only is the employees super knowledgeable and…read morefriendly but the used phone selection is amazing! They have all models and in super good conditions. Even new ones too! Thank you Cellphone guys

Great experience and smooth transition to installing WiFi for a new apartment…read more Extremely helpful and available more than I'd expect for a business. Above and beyond with Peter and his team.

Friendly, affordable prices for your budget. One professional cellular store in Korea town Los…read moreAngeles.

Best customer service ever, these guys knew exactly what issue I was having with my phone…read more They fixed it in no time and only charged me $20...couldn't be happie...Definitely going back.

Stopped by needing a new screen. Guys were very nice. Replaced the screen while I went and got…read morelunch and unexpectedly put a screen protector on at no charge. Very happy with the service and entire experience.

The service was so helpful and accommodating. They were…read morevery quick with responses, inquiries, and able to accommodate. I sold my MacBook to them & the service was exceptional. David was very helpful and very accommodating. Overall, if you're looking to sell your technology to anyone, it should be with them! Thank you again!

They answered within minutes. He was very friendly. They bought my phone right away…read more I was more than happy with their fast service.

Alex Sanchez is a great seller! I went to the store still unsure which phone to buy, and he helped…read moreme to choose the best one for my needs. He knows a lot about the phones and T-Mobile, and was also really fast to double-check any info he was unsure of, which made me feel secured in my final choice! He's very patient and guided me through the process of transferring the data and each step of the purchase, explaining it throughly + guided me to get great discounts (plural!). He also casually asked about my home internet, which I was unsatisfied, and offered T-Mobile Internet to test for 15 days, with much cheaper pricing and great data. I couldn't resist! So far, so good, I'm happy with it and planning to cancel my old internet plan. Entered looking just for a phone, and left with a phone+accessories+home internet, while feeling taken cared off and very satisfied with my purchase! Thank you, Alex! And thanks to T-Mobile too!

I just want to thank Alex for being absolute amazing. For wot we wanted to do, it was a 4-hour…read moreordeal and not once did you see his attitude change. He was very patient. He explained everything so well. He was so awesome that we are switching our internet service to T-mobile. Shoutout to Mr. Rudy who is an absolute patient and amazing supervisor as well. Of course, the other staff members: Mr. Franco, Mr. Giovani, and Mr. JC(?). If you need a help a with anything T-mobile related; this is the place. If you have a competing service, you need better and that's T-mobile.

Ray was the best and so helpful- everyone in the store was amazing. I went in with the intent of…read morechanging my line to another device but left with internet as well and couldn't be happier. Ray was so friendly and welcoming. Thanks again!

I absolutely love this place. I've been going for the past three years since I decided to trade in…read moremy phone and get a deal. They gave me money back on my iPhone 13 so I can get a 15+ and now that I finally paid it off I'm getting Internet. It's mainly 4 my dog because he has anxiety when I'm not home and I'm at work, but I just always want to say thank you to the team for always fixing my screen. I go in there about once a month because I have a nerve issue with my hand and I constantly drop it sometimes I think about going elsewhere, but I realize the plan that I have is always there for me and I'd probably spend more money getting my phone fixed elsewhere. I appreciate you guys always forgetting me in And Out quickly ｡ i've gone to the other one on Sunset in La Brea and they always have more people. The place is bigger than they make you wait longer although that place is cool for the Tuesday perks I would rather go to this location.

These guys are some good dudes! No wonder they have so many good reviews. I came to get my ps5…read morecleaned and came out good they noticed my disk drive had a issue and they fixed it. They pretty much called me to tell me the situations an the prices and they were also friendly! Only bad thing is not the best place to find parking but i think it was worth it!

Fixed a button on my iPad same day for $29. Friendly fast…read moreservice. Good communication as well!

My iPhone screen cracked and it wouldn't charge. I drove 30 minutes to get to this location and…read morelong story short because it's been a few months. I'm trying to remember oh what happened but basically when I got there all of a sudden out of nowhere, the screen magically started working or as before, if you would touch it, nothing would happen. So the guy told me how to transfer all of my data onto my new phone and also without a cord, after about an hour and a half it all transferred and it saved my videos photos, everything. They didn't even charge me anything, but I did give him a $10 tip for helping me out. I would totally recommend this place. The service was stellar.

I had an extremely frustrating experience with the customer service staff, particularly Mel, who…read morewas rude, argumentative, and difficult to communicate with throughout my visit. Mel and another employee did not properly diagnose my phone, yet they attempted to claim there were damages that I did not believe were present. When I questioned this, Mel argued with me and repeatedly insisted that she had explained what happened, when that was not my experience of the interaction. I was also uncomfortable with Mel repeatedly asking me to provide private information publicly. I made it clear multiple times that I wanted to protect my personal data and did not consent to discussing or providing sensitive information where others could hear it. I should not have had to repeatedly explain that I wanted my privacy respected. The entire interaction was embarrassing and unprofessional. If you work in the phone repair business, customers should be able to expect a proper diagnosis, clear communication, respect for their privacy, and basic courtesy. I am asking management to review the security camera footage from around 1:15 p.m. so they can see how this interaction was handled and evaluate the conduct of their employees for themselves. I hope management takes this complaint seriously and addresses both the customer-service and privacy concerns raised by this experience.

I went in because I had an issue with my phone and I was assisted by a very knowledgeable and…read morefriendly rep! I believe her name was Danielle Z. She truly went out of her way to find the best possible solution for my issue and I genuinely appreciated her assistance!

As someone who has worked in retail for years, this is not how a good business is run. Customers…read morecome back to establishments because of how you make them feel, and service provided . My service was nonexistent, dismissive and extremely disappointing. Q.) Would I recommend this particular store? No. T-Mobile and affiliate stores have work to do on their Customer Service , very disappointed.

Busy spot, I can assume it could be frustrating working at a busy location with not enough staff…read more Everyone was so busy and angry, it was a bit hard to talk. Customer service was horrible. Even with an appointment, waited over a hour.

I visited this store to buy a new phone. And The staff is sitting in front of me and solving other…read morephone inquiries. This store is faster to call than to visit and list your name on their waiting list.