I tried TNT years ago and found that the previous bad reviews were true. However, good news the company has been sold to Orkin. The customer service is great and very helpful. The technicians are better trained. Paid for quarterly service in advance at a slightly reduced rate. The company will text in advanced to remind you of an upcoming appointment. I have been pleased with the service. read more

I'm very sorry I signed up with TNT. This was my first year with TNT since my former company closed. I paid upfront for 4 treatments in my basement for mice. When I called for the fourth treatment the woman who answered the phone told me I had all 4 treatments. I asked for the dates and she gave them to me. 2 were in November. I told her I didn't receive 2 in November. She said one was for outside. I did get a call about an outdoor treatment and told the company at that time I do not want outdoor treatments. I was not informed when I signed up that there were 3 indoor and 1 outdoor treatments. I'm an organic gardener and have never had outdoor treatments, only quarterly basement treatments. The lady said there was no note to that effect.I told her I realized she had no responsibility in this and asked to speak to someone higher up. She said she is the highest up person I could talk to. She did not identify herself as a manager, owner, supervised, etc. She gave no apology, Apparently they came anyway and did an outdoor treatment without informing me. read more

The owners wife is combative and throws temper tantrums. Techs are not trained properly. They lie lie lie. Dont bother. You wont get good customer service. read more

I own 2 short term vacation properties. They are luxury rental properties that rent for $2000-3000 a week and sleep 20+. I also have my 6000 square foot residence I live in in Fairlawn. We pay for the annual package which includes quarterly seasonal treatments. This also includes at no additional cost any other problems. Chipmunks. Mice. Boring bees. I call they often show up that day. For my rental property I have also had a problem with bed bugs in one room. With a call to them the owner mike immediately called me back and handled a whole house inspection and heat treating himself. He was very thorough and professional and realized that my business depended on immediately eradicating the bed bugs. Though it was a minor case, only in one room he treated me with respect and a sense of urgency. His communication was immediate and helped to address the problem. Also he dealt with my wife In the same manner. We had a bat in our home and also a news nest and our sun is very allergic. In both cases he and his company sent out immediate technicians. He even came out personally to assess the bat situation. If you want the best service. Very professional communication. Fair pricing and a company that cares as much about your home as you do. Give mike at Tnt a call. He can be trusted! read more

The company is awful to work with and have no idea what customer service stands for and is down right argumentative. The husband/wife team need a good lesson in what makes their company run and that is their customers. The way they spoke and treated my retired husband when he simply asked them to retreat an area that was still a problem was so bad that I reported them to the BBB. The gal answering the phone should be fired and the owner was confrontational stating that they are not going to retreat an area that was already treated despite the existing and on-going problems. Save your money and go with the pro's these people are amateur hour! read more

I have had TNT since the beginning of the last year. I signed up for the diamond package for to keep bees/wasps at bay. I started seeing carpenter ants when spring hit. These little buggers kept coming back. This company sent every expert they had until they ants were no more. They were flexible and nice. While the workers were here I asked questions and they were very knowledgeable. I actually learned more about ants then i have ever wanted to, but now I know what to look for, in case of the little bastards return. I have had other companies in the past and I will definitely sign up again, and just did read more

This company may or may not be able to get rid of pests, but they sure don't know how to treat their customers! I paid upfront for a year of their pricey diamond plan, and scheduled my first appointment for this afternoon. They never called or showed up, and when I called to see what was going on, I wound up talking to Cindy, the owner's wife, who was rude and completely unhelpful. She said the tech had tried to call me to reschedule but I hadn't answered the phone. I had never received any calls or voicemails, so I asked if they could just send someone else out and she scolded me and detailed just how busy they are with other customers, so I finally asked her to just refund my money and she screamed at me that they don't want customers like me anyways. This was seriously the craziest customer service I have ever received. Mike, the owner, did end up calling me back later. I guess he checked the tech's call logs, and it turns out he had called the wrong number. He offered to come out tomorrow, but Cindy's derogatory words were still ringing in my ears, so I decided I'd rather give my business to a slightly friendlier company. Please don't patronize these guys. read more