The staff is always friendly and helpful. Honestly I go out of my way to go here. I had a situation…read moreat another shop where they couldn't answer my questions about certain mods and vapes, I went to see Harley. She was friendly and showed me the most loved and gave a breakdown of their selections. The owner/manager is also always friendly and helpful when I go in! Thank you!

Employee pulled a knife on me after asking for a discount /refund on bad product suggestion from…read moresame employee - will go on record as everything should be on video record at store

It was a good experience, and my daughter had fun in the store, and she love the big cigar they…read morehave a good customer service nice people.

Cool place. The owner and his son treated my neighbor and myself with much respect and great…read morecustomer service.

The Vape Escape (TVE) is locally owned and operated. TVE is not a fancy place but what's unique is…read morethat they make e-liquid to order using 50+ flavors you can mix & match The store has very low employee turnover so you will always see a familiar face at TVE. While it's great to see a familiar face, I haven't seen any diversity among the employees that work with customers, (i.e diversity in color, age, race, gender, physical ability.) Nonetheless, the owner and the staff members are all very knowledgeable about the vaping industry, the current hardware (especially knowledgeable in what they've decided to use personally and/or sell.) Moreover, their e-liquids are definitely worth a try if you are on the fence about it. They sell about 40 name brands and the others are their in house brand. You can try their in house e-liquids in various combinations right there, in house. Remember that you must be 18+ to enter the store and if they are in doubt about your age, you will be carded. I've seen minors carded and get embarrassed w when kindly asked to leave. I give TVE 5/5 Stars for customer service and for standing behind what they sell whether it be e-liquid or merchandise. If you're familiar with the vaping business, most sales are final. If the TVE owner or manager thinks the items you've purchased are defective and brought back within a few days off purchase, he will make sure it's corrected right then and there to your satisfaction. I give TVE location itself 2 out of 5 Stars. It's located in an outdated strip mall in the Cary/Morrisville area where I'm sure the rent in inexpensive relative to other skipping address in the same vicinity. I can say that entry into the shopping center, parking and exiting the shipping center CAN be a little challenging because Maynard is such a busy road, particularly where they are located, near a major intersection. But it's a good thing because that probably gives TVE more visibility from Maynard that, in turn, probably increases foot traffic. However, it's tough to get in and out of your new to this area. However, there is a traffic light that helps make it easier. Also, I give the inner store appearance and outside signage a three out of five stars. It not a hipster spot, imo, but young people, meaning young adults over 18 but Uber 25 years old, are there quite often, visiting their friends that work there. Speaking of the staff, when I see them on the sales floor or at the service counter, they are very chilled out, almost to the point of seeming a tad lazy depending on the day. I think some of that is part of this vaping subculture, some of it is generational, some of it is individual personality and much is probably the company culture and the standards that employees are asked to follow (or not given guidance on at all). If it the owner is there, they don't improve so it's condoned behavior. Employees don't always stand up from the couch, bistro take or desk chair as soon as customers enter. They do what's acknowledge your there and that is good. However, even still, most of the time, they are vaping in clients faces, eating in clients faces, taking to each out loudly, yelling across out the floor to each other, playing on their phones or other electronic devices while lounging around in the client seating areas, etc. Those things should not be done in front of customers period. It's unprofessional. Those areas are intended for clients relaxation, not employees. They should have a break room, out of site for that. Even the office area and be out of site honestly. The employees also often have their personal friends coming to their job to visit and horse around while they are supposed to be working. They ignore customer needs if they have friends dropping by and staying for lengthy period of time. A couple times, one employee had to ask his friends to stop using profanity (cussing) in front of customers and to settle down because they were obnoxiously loud. He had about six male friends there, chillaxing and just playing around on a Friday night and they weren't buying anything. In fact, they were talking about the best way to smoke some kind of liquid marijuana snuggled back to NC from marijuana legal states, talking how best to bring it back here and how to smoke it with a vape set up. They even pulled a couple of customers into that conversation. If I were the owner and saw or heard that? I'd be livid and the employee would be fired or suspended immediately. In closing, there are some things that can be improvedb upon and there are things that they do very well @ TVE. My advice is simple; if you vape, take the time to visit and to form your own opinion. They are worth it especially if they clean up the employees actions!

Love Robert & TVE. However, the cashier, Erin, is just about the most unfriendly and least helpful…read moreperson I've EVER met in all of my retail experiences.... did I say the worst EVER yet? Robert, do what you gotta do. She is hurting your business. Maybe my skin is the wrong shade of deep brown? Maybe she is always looking like she's smelling foul air? Dunno. What I DO KNOW is that I'll go elsewhere with my hundreds of bucks per transaction until she's gone. Facts.

I shopped at Best Vapes and was very disappointed. I went once to buy a tank. The person that was…read morethere suggested that I buy a specific tank, so I bought the one he suggested. When I got home and tried to put my ecig together with the new tank it wouldn't work. So I went back to the store and the store manager was there working. I explained that the tank wasn't working. He didn't offer any help and told me there was nothing he could do about it. I was pretty angry that he wouldn't try to help me. I do not recommend this shop, and I give them a very low rating. I will not ever return to them.

Always have a great selection of preroll & flowers. Friendly staff& always really helpful.read more

I've been to most of the vape shops in the area, this place is definitely above and beyond our…read morefavorite. Solid selection , reasonably priced but the customer service set them apart... the employee was super friendly and KNOWLEDGABLE... I can't express how tired I was of going to places and asking about products and the person working (in most cases the owner) has zero idea about anything in their own store... this guys was more than happy to answer my questions and guide me to the right fit for my needs...

Really great service from two knowledgeable professionals: Mr. Carl & Dave. Went initially went…read morethere for dog treats to help our amped up and sometimes anxious dog. The treats partial did the job but not sure I would get them again especially for the price we paid. We returned later on and Carl made a recommendation for some gummies to help with sleep. They were on point and I slept incredibly good. Again, the price point was higher than expected but the gummies worked great. I will return to try a few other products and it's based primarily on the two Gents. Thanks Car & Dave.

Cary has its own hemp store now, which makes it an easy stop when in downtown Cary. It's a change…read morefrom a more typical clothing boutique or home decor store. The Hemp Boutique recently opened and is still stocking inventory, but they have nearly everything, at least in limited quantities for now, of those things you would expect: CBD oil, pet treats, edibles, powdered supplements, candles, for example, in the main room. In the two side rooms, are the body and hand lotions and hair products, and then the vaping products. It's cute store, a white building with green trim - colors that it also carries indoors with the striped walls and light floors, it's not at all what you might expect. Although they have a decent inventory of items, it isn't a crowded store, so one shouldn't feel overwhelmed or claustrophobic. The staff is friendly, helpful in describing their store, the inventory, and making recommendations based on the needs of the customer. I can't comment on the quality of the products here, and will leave that to others, but from the limited interaction I had with the staff and that I witnessed with the other customers and the staff, it's all about the customer here. If hemp products are your thing, or of interest, or if you're just curious, stop in and learn from the helpful employees.

CBD Tinctures are a Game Changer…read more This shop is seriously dope. I fell in love with the Canna River Sweet Mint CBD Tincture. It has a sweet flavor and helps me get to sleep, stay asleep and wake up feeling more relaxed. It is a small luxury before I go to bed-- I love it.

Elliot was extremely helpful as always. Once again, a pleasure doing business. Sosa also made a…read moregreat recommendation today!