I went into Tobacco Cheaper at around 5:15 on February 9th.
I had 2 coupons for $2 off a pack of Camel cigarettes. I am a Non-Smoker, but was picking them up for a friend.
The gentleman working the counter answered his personal cell phone almost immediately after I walked in. As I proceeded to tell him I needed whatever the light Camel pack was (I have no idea if they are 100's or lite, as I don't smoke), he stayed on his phone having a conversation the entire time.
Each pack was $4.42. The total he charged to my debit card was $8.45. ($2 off each pack, at $4.42 should have cost me around $5.34 for both packs with tax.) I questioned this, which apparently then prompted him to get off his phone finally. He told me there was a charge to use the credit card machine. Now, don't you think you should tell a paying customer that before you charge their card. I told him I would have just used cash instead but it was difficult to speak to him since he was on the phone the whole time.
He then told me he could do whatever he wanted and I shouldn't tell him when he can or can not answer the phone. I said, well, if you'd like to give good customer service, the paying customer should be a priority. He started to get agitated and said a few things, which prompted me to say, isn't the customer always right? And he said, well, only stupid people believe that, so you must be stupid.
At that point, I asked for the transaction to be voided. There was another man in the store standing behind me waiting to buy something, and he asked what I was trying to save. I said I had $4 off two packs of cigarettes but that at this point I was wasting my time with this man who thought I was stupid. But told him, I would try to find him on Yelp, and here they are.
As I was walking out the door, he called after me saying I wasn't stupid and that he was sorry. Well, sorry doesn't cut it.
If you want to get your tobacco at an inexpensive place, apparently, this is the best in the area. But if you care how you are treated and how others are treated, I would suggest going elsewhere, where you won't be called stupid for believing in common courtesy. read more