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    Tobacco King

    1.0 (1 review)
    Open 9:00 am - 10:00 pm

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    3 years ago

    Terrible customer service, no help when you buy something and there's a problem. Lack of knowledge. Find other options.

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    Total Wine & More

    Total Wine & More

    3.8(24 reviews)
    0.5 mi
    Budget friendly
    Family-owned & operated

    I had a really good experience when I visited the Total Wine & More at Potomac Yards. I went there…read morelooking for a wine I saw on IG or TikTok (I can't remember). Of course I called first to the location closest to me. They didn't have it. But, they told me the PY location had it. When I arrived, I was able to easily find help in the form of a team member. She walked with me to make sure I found what I was looking for. I also received additional assistance and recommendations from another team member who was very helpful. He provided great information about the wine I was looking for plus some additional recommendations. Although there is a closer TW&M location, I will be returning to this one because of the positive experience. Happy sipping.

    Very disappointing experience at the Total Wine in, Potomac Yard, Alexandria…read more The cashier refused my purchase because my daughter, who was shopping separately, was not immediately present to show ID. By the time my daughter came to the checkout, the situation had already escalated, and we left without buying anything. The cashier handled this poorly, and the response was rigid, dismissive, and unprofessional, and the manager did nothing to resolve the situation. This created an uncomfortable and embarrassing situation for my family, which should never happen during a simple purchase. What's most concerning is how inconsistent and unclear this policy is. If a family of adults come in together, are they required to check out together? Customers should not be forced to guess the rules at checkout or denied service based on arbitrary judgment. This experience reflects very poorly on store management and customer service.

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    Tobacco King - tobaccoshops - Updated July 2026

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