We had a fantastic experience! The technicians were professional, knowledgeable, and took great…read morecare of our home while they were working. They arrived on time, explained everything clearly, and completed the job efficiently. The pricing was fair and honest with no surprises. It's hard to find a company that combines quality work, great customer service, and reasonable prices, but they exceeded our expectations. We highly recommend them to anyone needing heating and air services and will definitely use them again in the future!

Was told to call so can work this out but all I was told was they would send a tech out. Why would…read moreI let them work on my split system again I will be sending in my repair bill for reimbursement. So disappointed

Great service. Great people. Quick and affordable. I would definitely recommend. A pleasure to…read moredeal with

Like a lot of people right now, my air conditioner stopped working. So I asked my FB friends who…read morethey would recommend. And Scott Lucas messaged me and the called me that night and was willing to come and take a look and see what he could do. I told him to wait till morning because I knew he was already home and probably just got comfortable. So this morning he is at my house. GREAT customer service, fair pricing and prompt service. You can't go wrong with Lucas Tri-State Heating and Cooling.

My hot water heater failed during a winter storm. NexAir Home Services responded quickly and…read morehelped me during a very difficult situation. Technicians, Joel and Mason, were kind, professional and most efficient. They even cleared my icy front steps so that I could get out to the store. I would highly recommend this company. The cost was very reasonable, and their response time was a blessing.

Recently my commode wouldn't stop running. I fiddled with the flapper recently installed by a…read moreplumber, and that didn't help. So I called the Nexair plumbing division of the company who installed my HVAC last summer. The young man came, determined it was the "fill valve" and stated the cost would be $350.00. I wrote the check knowing I was being cheated. The fill valve is a $15 part (per Home Depot). He spent 15 minutes doing the job. Also, he kept dallying wanting to stay in my house as i kept trying to lead him to the door. Later, i saw him parked outside my house AGAIN! I think he was racking up time for the outrageous charge. I contacted the company and asked for a supervisor to call me and explain the charge. I received no call. I wrote all of this and submitted to the WV attorney general. Nothing will come of it, but I'm disgusted. Senior citizens are vulnerable.

Outstanding Service & Dedication!…read more Matt and Elijah came to my home to repair leaks in a newly installed system, including rebuilding the supply plenum and reinforcing and reattaching the supply lines. From start to finish, they were professional, courteous, polite, and incredibly conscientious about making sure everything was done correctly. They truly went the extra mile--working well after sunset to ensure the job was completed the same day. My experience with them was outstanding in every way. I would wholeheartedly recommend Matt and Elijah for any HVAC work you may need!

Ashworth heating and cooling recently installed new units in my home with numerous promises that…read morewere not delivered. I want to share my experience so you can make an informed decision about a very expensive purchase. Management Immediately told me the service call fee would come off the top of the HVAC systems price; never saw that promise. Management scheduled installation for the Monday right after the purchase which turned into Thursday, then Wednesday, no later than 9am. On Wednesday midmorning they still hadn't arrived with the units. I finally received a call from the tech who said he told the management that they had to finish a previous job and would get to my house when they could, though I was never notified. It was mentioned many times how I'd never know that the installation team were ever in the house after they finished the job. Though they did put down tarps, they were not sent vacuums or brooms to clean up the mess of taking out the very old units or installing the new ones. It was obvious they had been there. The team that was mentioned many times, as in, we'll send a team to quickly remove and installed the units quickly, was comprised of two young men. Matt was the installer and Eli never stopped lugging the heavy equipment and whatever was needed for the installs. They were both very nice, polite and worked nonstop and were certainly doing their best. The first day of installation they stayed until 9pm to try and finish the job. When they were finally ready to leave, I realized they had not been given all parts of the units were promised and I'd already paid a great deal for. Matt had left an old, 40-year-old filtering system, that no long worked, in the new unit. He didn't even know the new filtering system was not included. He said they come back another day and install the purchased filtering unit. I went to turn on the heat after they left and it didn't work. It showed an error message with a code that had to be fixed before the heat would work. Now I had no heat until that was fixed along with installing the filtering system. No one bothered to call me from Ashworth the next day, so the following day I called them to reschedule for the already paid for work to be completed and they didn't seem to know anything about it. The following week Matt and Eli came back and installed the filtering system and didn't know why the code came on. The work looked good, but I had made myself a check list to make sure everything was actually completed and checked. Matt said he had tested everything and it all worked. I had been told a couple of times that after they completed the job that someone would come check their work to make sure it was all done correctly. I never saw that person. After they left there was a gas smell in the house so I turned off the gas valve (the old one that had not been replaced with the new system). I then called a reputable plumbing and electrical company to complete the job so that my house wouldn't blow up or I'd be killed by carbon monoxide poisoning. Since the gas lines had not been tightened, there was a gas leak, so they installed new lines and a new valve. Everything was now accurately checked and tested by the plumbing and electrical company. Think twice before you buy from Ashworth Heating and Cooling.