I've had nearly all of my insurance for my homes, cars and umbrella policy through Eric for many…read moreyears and I've been very satisfied. Eric and his staff are very responsive.

I found RIG Metro Insurance when they advertised in the program of our Edina Chorale. I had been…read morethinking about reviewing my auto and homeowners insurance and thought why not give them a try. A good move! They not only gave me better coverage but at a lower price than I had been paying. Their customer service has been impeccable; I highly recommend them.

When I initially filed a small claim, I was provided with incorrect information on processing it…read moreand it was not followed up on by the claims adjuster. When I called claims to follow up on the status, I was provided with totally different issue and procedures than provided during the initial phone contacts. As my assigned claim adjuster was not available, I was referred to other adjusters (who were unable to locate any information on my claim in their system and were unable to help me). Both adjusters who were unable to assist me with my claim, put me on hold for 10 minutes and both disconnected my call (didn't even call me back). I spoke with a claims supervisor, M. McCready who still was not able to assist me and just wanted to refer me back to the claim adjuster who was clueless on how to handle my claim. All this frustration after they cranked up my rates after only using their roadside assistance. Thinking of going back to Allstate.

We've been with travelers for over 5 years now and while we've had minimal issues with them. The…read moreissues included were getting a new debit card and they messed up on their end so we were behind in payment and had to pay extra every month it was inconvenient but worked out in the end. That was a couple of years ago. Since then they have found us immaculate savings on car insurance! They have been very good to us over the years and I feel like we've created a friendship. I enjoy speaking with Charmaine. We get extra bonuses for being with them so long. It's very beneficial. They are lovely to their clients and help with whatever is needed. I would recommend them to anyone absolutely!

Gretchen Sanna was great to work with! After leaving my job, I needed to find the most cost…read moreeffective health insurance. She walked me through everything and ensured I had a good understanding of my options and what was the best option, even if it didn't go through her network. She truly wanted to make sure I was covered and taken care of. Thanks Gretchen!

The Crosstown team was all very professional and helpful. I met with Yalda and she took her time to…read moreexplain all my options and all the pros and cons for my situation. I ended up using them to shop my home and auto in addition to my heath insurance.

For the love of Pete DO NOT use this incompetent agent and his staff. Needed a tow (which I paid…read moreextra $ for in my policy), called insurance company no evidence of insurance. Called this Joker, no return call, finally get ahold of his staff, they say they'll look into it, no call back. Call them again, they say I have insurance policy with company. I tell them that insurance company says no I don't. They argue with me. They say they will call insurance company and follow up. NO call back. 2 days later, still needing tow no results or effort from agent or staff. Called again a minute ago to the insurance company my policy is suppowse to be with and they say no policy. Where'd my premium go? Scared now that I've been without insurance !

Incompetent. These people should not be in the insurance business which requires attention to…read moredetail. In fact, they should not be in any business at all. I would not recommend trusting your valuables to them.

Not good on the phone.. he didnt even let me speak. wont recommend. I am a potential customer but…read morehe hang up on me.

Jay and his team are doing a great job handling my home, cabin, autos, business and health…read moreinsurance needs. Nice job!

They got me a great rate and coverage on my insurance! I recommend Brandon and his team, their…read morecustomer service and responsiveness have been outstanding.

From the owner: Our clients face massive challenges across a wide variety of financial and HR related issues. More…read morespecifically, we help solve employee benefits and insurance related issues for our clients.

Very responsive to both our personal needs and my small business needs. Agent helps us review…read morecontracts and maintain appropriate insurance coverage for the small business. Always happy to answer questions. Never had a claim, but happy with service so far!

MN Insurance Group is the most responsive insurance broker I've ever used. From making changes to…read morea policy, or having insurance cards emailed to me in a pinch, they are fast and friendly.

Steve does a great job of asking the right questions. He improved my coverage and at the same time…read morewas able to lower my annual premium by over $900. He delivered huge savings, great service and better coverage. I am happy to refer business his way.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Long Lake, MN area since 1991, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

We've had all our insurance (home, car, life) through Matt Miller and American Family Insurance for…read morewell over 20 years. Matt has a low-key approach that I appreciate--always providing good advice about options without pressuring or trying to "upsell." In addition, on the few occasions where we've needed to make a claim (hail damage to our home & a couple of minor car incidents), Matt was very proactive in getting our claim processed quickly and for as much as feasible. We highly recommend Matt and his agency if you are in the market for insurance.

From the owner: As your American Family Insurance agent, I can offer you dependable auto, home, business, health…read moreand life insurance, as well as other insurance products. My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.