Called, got a quote for my dirt bike insurance back in January for $15/month. Good deal, signed up…read more First payment was $20. I e-mailed Sandy, who I had been working with, she explained they're charging me a fee for only having one policy with them. I told her that wasn't in my quote and that nobody explained that to me and asked if it could be taken off. After some checking, she was able to take that off and charged me $4 less the following month and then $15.91 every month there after. All is resolved. Then I get a call from a lady a couple months back asking if I would like to add renters insurance for $1/month more than I'm paying now. I said sure! Sounds like a great deal, sign me up. She signs me up and I get a bill in the mail for $50. I call and ask... they say they're billing me for two months at $25/month. I told them it was only supposed to be $1/month more ($16.91ish/month). She apologized and said she wasn't able to do that price for some reason, she'll do some checking and call me back. A week later, no call back. I called, another lady apologized and said she would check into it and call me back. Another couple days later, no call back. I call again and get Sandy. She apologized and said she will temporarily cancel my policy and get it back to the way it was before. She would call me on August 15th and get me back into auto pay with the same pricing as before. August 16th comes and I get a letter in the mail saying I'm past due. I call and speak with Sandy and tell her about the letter, why hasn't she called me back? She apologizes and says she has got it back to normal and she can take my payment. So I pay $38 for August and September and she assures me I will not be billed in September. Then I get an email a couple weeks ago saying Sandy charged my debit card $18.72. I call and explain they weren't supposed to charge me for this month and asked why it is $3/more a month than before and I don't even have the renters policy they promised. She explained it was the fee they charge for only having on policy. I explained I already talked to Sandy months ago and they were going to waive that fee. The lady says she will check into why I was charged and get back to me. A week goes by, no call back. I call, Rena answers and apologizes and says she has to call billing and get back to me. I explain that I'm very frustrated nobody ever returns my calls, she apologizes again and promises to call me back. A day or so later Rena calls back and says I shouldn't have been charged and asked if they can apply the payment to my October bill. I say yes and ask if they can talk to Sandy about the fee being waived and even forwarded my email from Sandy in January to her for their reference. She says she will have Sandy call me back. Three days later, no call back. I call and talk to Sandy. She says she cannot waive the fee and thinks I would be happier somewhere else. I am extremely appalled that a customer service representative would actually tell me to take my business somewhere else because she's unable to put my account back the way it was before it was screwed up, as promised. Instead of resolving the issue, which was their mistake, I have to go somewhere else? I also cannot believe how many times I was quoted one price and charged another and how many times I've been told someone will call me back and nobody does. It was only after I asked Sandy today who her manager was and if I could speak with them that she said she would resolve this and get back to me. And for once, she actually called me back 30 minutes later and said I will now be charged the regular $15/month. Such a simple request taken months to fix. Save yourself the headache!

From the owner: Our goal is to be the most compassionate and driven insurance team for our clients that protects…read moretheir dreams through our auto, home, business, farm, and life insurance products. We want to help anyone in need of a "dream champion" to protect their assets and liabilities in the way they want to do business. Facebook: djcolteragency Twitter: @djcolteragency

Jim and his crew knows insurance and their service is phenomenal. The can shop many companies…read morein-house and will do what's right for your situation. I have been a client for over 3 years. A+

From the owner: At OnPoint Insurance Services, we believe in treating our clients how they wish to be treated. Our…read moreclients love that we are available 24/7/365 by phone, email, text, our website, and several major social media platforms. They also love that we have the ability to be their only insurance agent because we offer so many more insurance products than virtually all of our competitors. For example, we not only offer Home, Auto, Life, and Commercial Insurance; but we also offer Professional Liability, Cyber Liability, Identity Theft Protection, MPCI/Crop, Inland Marine, and all kinds of specialty coverages. There simply isn't anyone else who offers the variety of coverages that we do. We take pride in how quickly and easily we can help our clients get a quote. For example, if a client wants a Home and Auto Insurance quote, we can run them through a list of up to 13 different local and national insurance companies in about 15 minutes. Our rates are also extremely competitive as a result of our large carrier base. Last but certainly not least, our clients love that we take the time to explain what each coverage is and what it means for them so they completely understand exactly what it is they are buying.

I've never had such a horrible experience in my life. They sent someone to "check on my house"…read morewithout telling me. Would have been nice to know in case my dogs were in the backyard. I then got a letter in the mail in late fall saying my garage roof needed to be replaced by March 1 or they were dropping our coverage. The agent agreed with me that it wasn't enough time to get a contractor to make the repairs before winter hit. But that didn't change anything. We hurried up and fixed the roof ourselves. Without any warning or calling us to see if it was fixed, we got a letter in December stating they were cancelling our policy because of the garage roof. I called Sara to explain that we fixed it and she went on to basically tell me too bad, citing my house roof (which is less than 10 years old and was never discussed previously). If I could give them 0 stars I would. Horrible, horrible service. I would NEVER trust Sara or Country Financial to actually help me if something did happen to my house. Money well wasted

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Terrible to work with. Our auto premium increased unexpectedly and when we asked why, he gave no…read moreinformation and instead tried to sell us a more expensive policy. When we moved out of state, and requested to have him transfer our records to a new State Farm agent that was local, he first tried over and over to convince us not to move and eventually just didn't transfer our records over to the new agent. We had to do it ourselves online to make the transfer happen. Throughout this time, he was continuously trying to sell us more expensive polices. Highly recommend against using him as an agent.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: ND-17287281, MN-40404931

Great to work with when you are a road warrior like me and need help at odd hours of the day…read more Always respond to any of my questions.

They made everything easy to do and understand and were willing to take all the time I needed to…read moreanswer all my questions. Such a great place and people!