I have worked with Chris Spicer and his group for over five years. His knowledge of the homeowners…read moreinsurance policies has made me a dedicated customer. After dealing with both State Farm and Allstate , Spicer is a breath of fresh air. I have never had a problem with claims on my condo to date, as I was made aware of all coverages I needed to protect myself. If you listened and follow recommendations, you will be extremely satisfied with their coverage and services. Roberta D

I have had all our family coverage with Erie through Frank Spicer for decades. They are fantastic…read moreand whenever we have needed them, they are there for us. They treat you like family trying to help you during a difficult time and the service is extraordinary and ...uncommon. We are customers for life and cannot give a higher recommendation.

We have been clients of Preferred Insurance (and Erie) for over 20 years and have always found them…read moreto be helpful, responsive and personable. A special commendation to Shawna Ranae, who recently spent 30 minutes on the phone helping my (very discerning) wife and is just terrific.

if i could give zero stars i would. i have tried to reach management at this agency regarding a…read moresmall issue for 4 months and they never respond. i have 3 policies with them. my former agency merged with preferred - i did not choose them. what began as a small issue has become ridiculously time consuming and annoying due to their lack of caring and horrible customer service. i have never had an experience like this and highly discourage anyone from doing business with them.

Robyn in Mary's office was so patient in helping getting my dad's insurance reinstated. She…read moreanswered every question we had and would not mind when we followed up every day. Great office and very trustworthy and kind people!

Just changed over to the Mary Russell agency. Great experience with Alisha!…read more She was very informative, patient, and answered all of my questions. She worked with me to get the best coverage, access to eligible discounts, and beat the premium I was paying with my old company ( AAA). Look forward to working with State Farm again!

Chris and Denise are the absolute gold standard in professional service in auto and home insurance…read morematters. I have been with them about 15 years. The high level of knowledge and always genuinely friendly service that they have given me consistently over the years is extraordinary. It is like having a close relative in the business.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Fairfax. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Fairfax residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Fairfax today.

In all my interactions with Aida Morgan she has proven to be a highly knowledgeable and…read moreconscientious agent. It's clear that she takes customer service VERY seriously. She constantly goes the extra mile to see that her customers' interests are attended to, and patiently answers all questions. In addition to this, I know her to be continually staying on top of her partners' products and offerings, as well as all the necessary regulations and parameters needed to administer a variety of accounts. I cannot imagine trusting anyone else with my insurance needs.

I am from out-of-state, and needed renters insurance for my daughter's off campus apartment. Aida…read moreMorgan was very, VERY helpful. Very polite and friendly, and very knowledgeable. The quoted rate seemed good, but I did not get competitive quotes to compare. I did not shop around since her help and service was stellar.

There is this agent named, Gabriela Pardo that works here, who is extremely unprofessional and…read morefrankly speaking, very dull, as this person does not know what she's doing and do not even have accurate information when a customer asks her question. When a customer points out her wrong information, this person would in return not only gaslight you to normalize her wrongdoing but also defend her wrong information. This person also does not consider the cause of the whole issue which comes from her end, but plays victim when customers show responses and reactions to her wrongdoings that she deserves. I highly do not recommend partner insurance/Erie Insurance and a person like that working as an insurance agent is really pathetic and interesting to see. Sign up for other insurance companies, you deserve better!

From the owner: Partner Insurance is an independent agency providing Personal, Home, Auto, Life, and Business…read moreInsurance, as well as Surety and Benefits coverage, to its customers nationwide.

Gina has been our agent for over 25 years. There is nothing she can't handle with just one phone…read morecall. Her team is also highly qualified and go above and beyond the call of service. Look no further if you need a full service agent. 10 out of 10

I have to say I have been their client going on 20 years and have found them to be very responsive…read moreand professional. Their staff is always polite and helpful. I wouldn't hesitate to recommend them to anyone. Just a follow-up on our visit today. Nancy was amazing. We got insurance for Emilie's new car, so we went in to do a sit down. We talked almost an hour about family and kids. It's nice to have a face to the voice on the other end of the line. Met Gina Mines also as she walked in.

Note this office is on the ground floor but is ONLY accessible from the the exterior of the rear of…read morethe building with plenty of shade-covered parking in the morning. GPS misguides its drivers to the front of the building and the interior. Avoid the garage and park in the back for a closer walk. I recommend visiting for International Driver's Permit (IDP), maps, and travel advice. We were in and out in less than half and hour. After many years of not traveling, it is great to visit and learn what are the latest luggage packing cube trends in traveling or how much things have evolved since we last traveled. Online IDP has its place but a AAA office visit rules for speed: 20 minutes versus a week for online which necessitates waiting for shipping. This is a great place to see and hear the most recent ideas for more efficient travel.

I have been a AAA member for over 30 years. Recently, I called AAA for a jumpstart service for my…read morecar, and my experience was extremely disappointing. When the technician arrived, the first thing he asked me was whether I was "Muslim." I found this question highly inappropriate, unprofessional, and completely unrelated to the service request. He then attempted to jumpstart my car but failed and told me it was a mechanical issue that required professional diagnosis. I asked him to try again, as I was confident the car simply needed a jumpstart. He tried again and still insisted it was a mechanical problem. However, when I later called a mechanic, it took him less than two minutes to successfully jumpstart the car. This clearly shows that the issue was not mechanical, but rather a failure on the part of the AAA technician. I am left questioning whether the technician AAA sent was properly trained or competent, especially given both his inability to perform a basic service and his unprofessional behavior. This is not the first time I have had a poor experience with AAA. In fact, this service call ended up costing me more time and money than resolving the issue independently would have. What is even more frustrating is that I never received a follow-up regarding my complaint until it was time to renew my membership. The resolution offered was inadequate--a free service call to be used within a week before my membership expires, despite the fact that my membership already includes unused service calls. In other words, I was offered nothing of real value. When I pointed this out, the representative simply said, "I'm sorry you feel that way," which only added to my frustration. Overall, I am extremely disappointed--not only with the technician's incompetence and unprofessional conduct, but also with AAA's poor handling of customer concerns. There are many competitors offering better service, and based on my experience, AAA has fallen far short of expectations.

I have been a long time GEICO Auto Insurance customer, first with my Ford Thunderbird and now with…read moremy Lexus vehicles. Lately, over the past 12 months, GEICO appears to have taken the practice of charging people in advance of the bill due date. That is to say, you pay your 6 Month Premium off inside of 4 months and are expecting to coast for the remaining two months before renewing. GEICO sends you a bill right away within weeks wanting PAYMENT FOR EARLY START OF THE COVERAGE. When you call and speak to their customer service representatives, you get a lot of incoherent information that makes no sense but they keep pressing you for the restart of your term 1-2 months before its due to actually start. When you ask them, what happens to the funds you have paid in advance if you choose to leave, they say that they will reimburse you for the extra months paid for. However, they refuse to put it in writing via email or written letter. GEICO has always been responsive when I needed auto insurance services and I am grateful but this advanced, early billing is questionable to say the least.

My husband and I was with GEICO since 2005. Called in October 2025, said we are switching insurance…read morecompanies for lower rate. Was told they can give me better rates than they're giving me now. Why wait till I'm ready to leave? To keep customers should have done it to begin with. One month later, tried to switch back, getting the run around. Need proof of residency, proof of registration. We still have our motorcycle polices with GEICO. Maybe I should rethink that.