I am writing to formally complain about an extremely disappointing and, in my opinion,…read moreinappropriate interaction I experienced with an employee at the Marshalls location in Selma, North Carolina, on August 7, 2026. I was shopping in the store with both of my children when my 1-year-old son noticed one of the balloons that had been placed around the store for an employment event. The balloons were displayed near the shoe section. I picked one up and gave it to my son, not realizing that the balloons were intended to remain part of the display. I completely understand that the balloon belonged to the store and that employees may need to keep displays intact. I would have had absolutely no issue returning it. What I have a serious problem with is the way this employee chose to handle the situation. The employee approached us and told me that the balloon was part of the display and that she needed to take it back. Before I could even respond or take the balloon from my son myself, she took the balloon directly out of my 1-year-old child's hand. My son immediately became extremely upset, crying and screaming. He is ONE year old and obviously did not understand why someone had suddenly taken something from him. What made the situation even more upsetting was that the employee continued walking around the store with the balloon while my child was crying, rather than simply putting it back where it belonged and moving on. I want to be very clear: my complaint is not about being asked to return the balloon. I understand that it was part of a store display. My complaint is about the employee's lack of judgment, professionalism, and basic consideration in how she handled the situation. There was absolutely no reason she needed to physically take the balloon from a small child when she could have spoken to me and allowed me to remove it from my son's hand. I was shocked by the interaction and honestly found it unnecessarily harsh and disrespectful. I would have gladly returned the balloon myself. I even would have been willing to pay for it if that were an option. Instead, the employee chose to take it directly from a 1-year-old, causing him unnecessary distress over something that could have been handled in a much more appropriate manner. As a customer and a parent, I expect employees representing Marshalls to use reasonable judgment and treat customers and their children with courtesy and respect. I understand that employees have rules they must follow, but how those rules are enforced matters. Store property can be protected without unnecessarily upsetting or frightening a small child. I am requesting that this complaint be reviewed by management and that the employee involved be addressed regarding her conduct and the way this situation was handled. I would also appreciate confirmation that this complaint has been received and taken seriously. I have been a Marshalls customer, and I expect a much higher level of customer service from a company of this size. I hope Marshalls will take this opportunity to address the situation appropriately and ensure that employees understand the importance of handling situations involving young children with professionalism, patience, and common sense. Thank you for your attention to this matter. I look forward to hearing from someone regarding this complaint.

I stopped by here to search for some gifts for my "secret pal" at work. This is a new location that…read morehasn't been around long. I was in the area visiting my brother and babysitting my nephew. The store was clean and well stocked with friendly staff. I was able to get several items. The line moved quickly. No complaints. *I will note that phone service isn't great in the area, especially indoors*

Lots of great things at great prices. They had some really nice couches here and plants out front…read morelooked good.. I didn't know in season they sold flowers and plants! They have lots of clothing and toys.. the staff is very nice and helped me find what I looked for

Star Quality service we received today at Big Lots. Nick in the future department was very…read moreknowledgeable of his products and very pleasant. My wife and I will be heading back soon . A1 service!

This location is right off of 95 and easy to get to and park. It looks like an outlet store and it…read moremay be.. i am not sure. But they have a large Carhart collection. I was suprised by the amount that was in this store. They have other well known brands as well. If you are looking for Carhart this is a great place to look.

We have passed by this store so many times over the years. I decided to finally stop in last year…read moreon one of our trips up north to browse their Carhart collection. I was a huge tomboy as a teenager and used to wear so much Carhart stuff. I was hoping to find some items similar to what I had growing up. I actually stopped in again twice on a trip this year, heading from and to FL. All the times I visited, I was greeted immediately upon entering the store. The staff is attentive and polite. I looked through all the Carhart items and unfortunately did not find anything I was looking for. Then I found some sweatshirts that were on sale that felt super comfortable and decided to purchase one. OMG I wore this thing so much until the sauna heat appeared in FL! I never heard of the label but it is Southern Fried Cotton. My second visit was just to purchase more of those sweatshirts! Lucky me, they were on sale this time! I purchased 3! I was so happy that when I was visiting my parents, I told my mom, and then she was interested. Unfortunately when I went back, they did not have any in her size or the same style as the original I purchased, that she liked. The store is large but very packed with clothing, accessories, and shoes. I definitely would not call or compare this to an outlet because the prices are higher here than at the outlets. They also have a membership program, where you can build points to get rewards. Unfortunately, I signed up my second visit so I missed out on my first purchase.

Came up to register at 8:01 with shoes and was told that they were closed. 5 people standing…read morearound the one register. If there had been ANY service at all I would not have had to walk around trying to get help checking out until 1 minute past closing. I bet they were all still on the clock. What a sorry experience!

Worst customer service experience ever! Took a Christmas gift back to exchange, but they can not do…read morean exchange! I was told BY the associate helping me that they can exchange and have it shipped to me but I would have to pay the difference because of the reward points. They then called a manger because I told them to forget it and she said she had already processed the return so I couldn't take my shoes back! They refunded the card of the person who bought the shoes! So now I have NO shoes for my present AND they lost their reward points because the refund did NOT include those back!!! I will never shop at Belks again, and I told the other person NOT to order anything else for me from there.

I finally visited the Smithfield Carolina outlet stores today. I'm really not an outlet shopper at…read moreall but I heard this location had a variety of stores and brands I enjoy. I did not get a chance to visit every store while on a time limit but I am happy with what I spent within my budget for the quality of items I purchased. I enjoyed shopping at the Adidas store. They had a 60% off clearance sale and I was able to purchase 2 outfits for my daughter priced at $7.99 & 10.99 per piece. The selection was excellent and I saw some adorable IVY Park sneakers and boots by Beyoncé. Customer service was excellent. I also visited the Lane Bryant store to purchase undergarments. The customer service was impeccable and the store was well stocked compared to Raleigh. I was very happy with the sale items I purchased and will definitely return to visit the remainder of the stores. This outlet mall could use a modern renovation so that is the only negative.

This is your typical outlet mall with some stores that aren't always seen such as BoxLunch, Daa…read moreBins, Carolina Pottery and more. This mall's layout is little different. It's in more of a strip mall layout than the typical outlet mall layout. It seemed the stores on one end were much further than the other end.

I've noticed a great improvement in this store in the past month--a new manager who has tackled the…read moreproblems. Lines are not as long and the store is CLEAN. He's been right there getting the produce area fixed and getting the shelves stocked. They have always had some good and helpful employees, but management was a stumbling block IMHO. This manager (who came from Zebulon by the way) is really making a difference. By the way, their optician is TOPS.

The store was clean, well-organized, and items were easy to find... Checkout lines could use more…read morecashiers... My main issue: greeters asking for receipts on exit... I'm happy to be greeted when I enter, but I'm not going to stop at the door to hand over a receipt after I paid... If you're worried about theft, use your Loss Prevention team and review your camera footage... That's what they're paid to do... Asking paying customers to stop at the exit feels intrusive and insulting...

This store is amazing. The staff is beyond helpful. We didn't even finish the whole store so we can…read morego back & enjoy it some more. If they don't have it, you don't need it lol.

Hi. I live in Austin Texas and I come here twice a year to visit my mom and shop at Dwayne's…read more Today I went to the snack area and the red haired young lady at the counter was really rude to us. I did not feel at all like she wanted to welcome us. She did not enjoy anything about her job. I ordered two chocolate shakes and an orange aid. The lady asked me if I wanted pineapple or cherries or anything and when I looked at her and said no, I'd like the shakes plain please she snapped at me. I'm talking about the orange aid. I told her I'm not from here. I did not know that you guys added anything to it and I'm sorry. I just want a plain one. We went outside to the patio when our order was done, and I realized I did not have a straw for my orange aid. So my daughter went in to grab another straw and again the young redheaded lady told her I already gave you straws. My daughter said you gave us straws for the shake, but not for the orange drink. The redheaded lady orange told my daughter, You mean, orange aid. No, I wasn't born yesterday and I come here twice a year and I drop a lot of money at your store. I know that it seems like it'd be a desirable place for young people to work because you get a discount and it's a pretty cool place to work at I think that this girl might need some more training or maybe another girl who really wants to work at that store should take her place.

I love Carhartt clothing. It lasts for years and looks better with age. Half of my husband's…read moreclothing is Carhartt, and Carhartt WIP. Both great!