I have been using Wash N Go in Cadillac for several years. While the pre-wash done by staff has…read morealways been subpar, I continued using them out of convenience. In December, I went through the car wash and something struck my windshield, causing a completely smashed area and a large crack across the front windshield. I immediately pulled around to the office and reported what happened. I was asked to fill out a damage report, and staff took photos of the damage. The office manager reviewed the video footage and told me he clearly saw where it happened and that the company would be in touch within a week to take care of it. Weeks went by and I heard nothing. I repeatedly followed up both by phone and by stopping in three separate times, but was never given an answer or a contact name or number for ownership or corporate. Today, when I called again, the manager simply said the claim was denied. The lack of communication and accountability is extremely disappointing. My wife and I have canceled our service and will never use this company again.

I have 3 vehicles going thru your car wash , your services n washes have gotten worse by the years…read more. Your staff is always in hurry to get the vehicles in, not caring about rinsing the salt or mud off your cars or trucks . Then just lately your car wash has been shutting off as you in the middle of the wash .Last but not least your monthly rate have gone up without informing us .

My cars always come out looking like new. The guys/gals that work there do an awesome job.read more

This is the only brush tunnel wash in Grayling…read more With that being said, I pulled into today with an uber salty and icy car. I had driven up north in a near blizzard and my car looked atrocious. I mean, I couldnt even tell the car was hunter green under all that junk, it looked like a christmas cookie with dates in it...lol. At first I missed the driveway, its in a weird spot. Anyways, I did a big U-Turn on the road (hey its Grayling, you get away with that stuff here) and went back. I pulled up and the door was down. Seeing that its winter, they are probably trying to keep their equipment and tunnel from freezing. There is a sign to honk, and I did. The door opened and a younger lady greeted me, and I pulled in. The door shut behind me. This is where the party began!! Just kidding, there was no party. Well, unless you count me whipping out $7 (They have 2 options; a $7 wash, and a $10 wash that includes more options such as tire treatment, etc.). I commented "wow..car washes arent cheap these days!" to the attendant. That must've been the catch phrase of the day because she then handed me a business card with a free upgrade to the $10 wash on my next visit. Score! Turns out, the attendant signed the back of the card "NM". I look at the fron of the card and she appears to be the owner. Whoops, hope I didnt offend her or anything. Either way, she was very pleasant to me and did a great job prepping my car. The equipment looks like its being maintained and the tunnel itself was fairly clean looking, given its winter. You get a fair amount of soap sprayed on the car and the brushes that clean your car do not hit to hard. Sometimes I feel like those things are going to break my windows "FWAP FWAP FWAP FWAP". No wonder babies and dogs hate carwashes..lol. Anyways, Im digressing. I got to the end of the tunnel and a guy is waving me forward. Even though you get a heated blow dry at the end of the tunnel, the guy also hand dries your car!! And he did an exceptional job. I mean, some people down state where Im from REALLY need to take notes from this guy. I got out of my car and was very impressed - no salt streaks (from salty crap stuck behind the mirrors, rear lights, etc), no ice or snow, no slush buildup at the bottom off the rockers... the car wash did a fantastic job!! I drove the car back to the cabin (~25 miles) and the roads are very slushy up here. I got to the cabin and barely anything had 'stuck' back onto my car. Nice. My car looks great, every aspect of the exterior is clean - even my rims look great. I NEVER give 5 stars either. Check my reviews. But Northstar Carwash has most certainly earned it. And to the owner (Nicole?) Thank You - I will definitely be back!!

I went to wash my car and used the card reader and used as advised, and it never worked but read…read morethe card and took 10 dollars out of my bank acount without being able to wash my car, so then added quarters and put in the amount it said, $2 and didn't work, so I tried to get my quaters back and their was no button or anything to get my money, so into total I loss $12 because of a Carwash. Worst car wash ever, I even called and left a voicmail and they never got back to me, no refund nothing. I suggest you use a different carwash so you don't lose your money.

Been to this place a few times and always have issues. Got shorted on change, card reader wasn't…read moreworking, automatic wash quit halfway through, etc. You'd be better off going somewhere else if you don't want to throw money down a hole.

Today for the first time I went to Boone Street car wash. It cost $41 to have a car wash and that…read morewas to include vacuuming. Very very poor job very disappointed called the stay away from Boone car wash

Recently had my minivan cleaned, it was pricey- $41. I figured at that price it would look great…read moreconsidering it took all of 6 minutes to clean. They washed all matts in the van- looked great. Did not run a vacuum on any of the under parts- which needed a good vacuum regardless of matts protection. They didn't wipe down any of the dash or interior. They did do a great job on the windows but man for the price to have interior done I sure wish it had been more thorough of an interior job. We have had all of our vehicles detailed by same company and they were amazing totally different experience.

Disrespectful. Been to the car wash many times. Today so called manager tells me not to "fucking…read morefreak out about it. Okay. Is this how you talk to customers? Now I'm gonna make you famous. Former customer.

Two guys pressure wash before you drive through. Our SUV was filthy because we were on vacation and…read moredrove down a wild dirt road to see a lighthouse and this was the first food car wash we came to. Drive through & there are vacuums to use too. They did a great job!

Fast, friendly, professional! Has an oil change and received curious car wash. Th y made my rims…read moresparkle!! Thank you! See you in 5000 miles

I got an oil change here on 2/6/2026 on the evening of 2/6/2026 I needed my car towed. The car…read morestarted overheating badly! we had to leave the car and get it towed twice. Thank god the firefighters were called by someone along the road they sent help because we were out in what it felt like -10 degrees around 8:00 pm with our 3 year old stranded. We took it into the mechanic they said our the radiator fan was broken and the coolant hose disconnected from how hot the engine was. We needed to replace the battery because it was also fried due to the overheating. They needed to flush the entire system there was a concoction of fluids/ liquids. This was absolutely done because of the crappy oil change. We got out car back after about 2 weeks . The same day the car started acting up AGAIN so we took it back after paying for a rental for 2 weeks and $1100 for repairs turns out The coolant traveled to the cylinder due to a mixture of different coolants that have been used. Fast forward its 3/6/2026 and our car is still in the mechanic and needs the entire engine replaced. Thousands and thousands of dollars because of your carelessness. You have left a family of 7 ( 5 children) without a car. God almighty will take this matter into his hands. You guys are irresponsible and even if it is not the owners fault train your people better. Shame on you!

My wife's mirror cover was knocked off by your machines. Funn…read morey thing is one of your employees found the broken mirror cover inside and brought it out to me. Your employees told me to file a claim. Then you denied it claiming there was no damage to her vehicle. Ya right!!! Please post the before and after videos if I am wrong.

Do a great job... unlike their other wash at Chums Corners here they spray the dirt off before you…read morego through.... Chums Corners 'Wash and Go' NEVER sprays cars down first. Which scratches your paint!!! Skip chums Corners and go to this one. Cadillac location is also great.

Gas...Car Wash...and Baklava!?!?…read more Yes, you can fill up, get your car washed and pick up some homemade baklava! The car wash is decent and so is the baklava! Enjoy!

I received the worst car wash ever here! After looking at my…read moreexterior there were spots film and dirt. I called to complain and I was offered a redo of the car wash however, I had to be there between certain times the next day. I told the MGR I was unable to do that because I worked or was out of town. At that point the MGR said sorry to hear that and hung up ! I will never go back. My recommendation is to stay away bad car wash bad customer service!

This place always has a line: a bit tell on how well loved it is locally. My sister recommended it,…read moreas a local. I had a bunch of questions, as an out-of-towner who was having some car trouble; the Front Desk Guy was super helpful. Waited for s/thing like an hour at least - they were short staffed. Very happy with my oil change. ONLY prob: they seem to have disconnected my wiper fluid tube, and I had to pay another mechanic to reattach it. If I'd been A Local, I'd have just taken it back and requested replair, but it took me a few days to realize & by that time I was already getting other work done. In sum: I'd go back; my car did run more smoothly after; DON'T GO DURING LUNCH HOUR or other high-volume moment. Would also not go right before getting on the road, leaving town. 4/5 stars

I've been coming to this business for years and wish they still had a shop in Leelanau County…read more Always good service. Friendly and professional.