Awful customer service. They charged me $150 in overdraft fees when my account clearly stated at…read morethe time of transaction that I had money to make those transactions. I will be closing my account due to slow, out of date online banking and poor customer service

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

Terrible customer service. Changed banks only to go to one that's worse . Went into get help with…read moreonline banking. Nothing but the run around

Awesome customer service and awesome tellers they get you in and out pretty fast for not having…read morethere lobby open right now.

the staff here is the best! nice! customer service is the best!they always ask how I am and always…read moreserve me in a mannerl time.

Location is always clean and welcoming. Staff is friendly and knows me by name on sight…read more I wasn't sure about switching to M&T but over time they were able to convince me. Hours are reasonable, drive up ATM, 2 lane drive up banking. I trust them with my business and finances. Thought hey might not be for everyone I would recommend them to friends and family.

Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

As far as banks go, the Hamburg main building is small, but well organized. The staff are extremely…read morepolite and willing to help out. I've been in a few times to do larger withdrawals in change (when you ask for $1,000 in small bills and coins and the teller DOESN'T hit you and scream "WHY WOULD YOU DO THAT TO ME!?" it's instantly a good day!). Although I do recommend calling ahead to make sure that they may have the change you need if doing larger sums. Everyone has always been polite and courteous, and I've been in and out. No complaints.

The Wyomissing M and T is amazing ! I had a paper check I needed to deposit. I haven't deposited a…read morecheck in 15 years. She smiled and helped me out. No problem at all ! Was on my way in 2 minutes. Amazing customer service ! This the M and T bank to go to 100 %

I recently opened an account here with the help of Jeff and was blown away with the beauty of this…read moreold building. I was also impressed by how quickly I got the $100 incentive for opening my account and making some deposits. Strongly recommend what feels to me like a neighborhood bank.