I placed an order using DoorDash. Driver arrived and was rudely turned away while on the phone with me to verify order. I heard the Florist rep tell the driver there was no order placed and in the same breath said she would cancel the order. The florist canceled the order then made the profile unavailable on DoorDash where I was unable to leave a review. This was all during hours of operation. Very rude, uncommunicative, and unprofessional. read more

Tom's Florist - Temporarily closed on DoorDash all of a sudden - Florists Near Me - Smyrna, Tennessee

THE cutest arrangement and birthday gifts delivered on time with love and care! Easy ordering online for this out-of-state customer, offering a wide selection of gifts, cards, balloons, plants, flowers & more!!! read more

Tom's Florist - Florists Near Me - Smyrna, Tennessee

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Sadly the person who ordered these horrific flowers may not have read any reviews. The arrangement was less than satisfactory and customer service is/was HORRIBLE. The so called manager took zero interest in resolving my dissatisfaction although I called and sent photos with a half hour of receiving. Clearly not interested in customer retention either! read more

Tom's Florist - Dead appearance - Florists Near Me - Smyrna, Tennessee

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The arrangement here are so expensive and the customer service is horrible. Don't waste your money. They probably don't have all of the stems in the picture you order and will just send whatever crap they have. Poor service, expensive and not worth the money. read more

AVOID THIS PLACE -YOU CAN DO BETTER AT THE GROCERY STORE YOURSELF I ordered an XL arrangement that clearly shows an abundance of roses (i see 8 so 12 is a reasonable total assumption) and we received a medium-ish arrangement that is in no way similar. Only a few roses and wilted blooms. When I tried to work out the issue with customer service, rather than trying to deliver what I wanted/paid for, a rude woman sent someone to pick up the flowers! read more

Tom's Florist - Wilted blooms, just a few roses - Florists Near Me - Smyrna, Tennessee

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Sent an arrangement to my mother who recently had a funeral in Nashville and she absolutely loved them. She said they were the most beautiful arrangement she's ever seen and it also smelled so heavenly. I ordered all the way from California and they delivered the exact same day, matter of fact within hours. I would recommend this flower shop because they are quick easy to use and have the most beautiful arrangements. read more

Tom's Florist - Florists Near Me - Smyrna, Tennessee

We used this florist for a funeral, the spray was beautiful. I honestly don't know what some of these people are complaining about. Store is under new ownership. Please see for yourself from my picture. read more

Tom's Florist - Florists Near Me - Smyrna, Tennessee

Was very disappointed with service and Flowers!!! Don't waste your money. Go to Kroger for better arrangement. read more

I absolutely do NOT recommend this florist. Tom's Florist was randomly chosen by 1-800 Flowers to make my wife's Valentines arrangement and It was horrible. I could have done better going into Kroger and doing it all myself. This was a $85 waist of money. I'm extremely disappointed. I have attached pictures showing what I ordered versus what I actually received... read more

Tom's Florist - What I received - Florists Near Me - Smyrna, Tennessee

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Received a bouquet of flowers from this florist for my birthday a few weeks ago. The person who made the bouquet did a great job ARRANGING them but the quality of the flowers were horrible. As soon as it was delivered, I immediately had to take several of the flowers out as they were dead, wilting and shriveled up. They seriously looked like they had been bought from the discount section of the grocery store florist department.... you know, the flowers that are on their last leg so you get them for a fraction of the original cost. I tried calling the store to give the feedback to the owner or manager about the quality of the arrangement, as I'm sure it was very expensive. I also wanted to give the owner the benefit of the doubt incase someone working there had made the arrangement without the owner's approval. It's now been over 3 weeks with no call back so I'm going to say, don't waste your money at this establishment and go elsewhere for a bouquet! read more

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Great service. Beautiful arrangements. The owners are very friendly. I've only used Tom's at there new location, but I've been very happy each time I've gone in. read more

I placed an order for a friend who was in the hospital. I went online to select the arrangement that I wished to have delivered. I contacted the florist directly and placed my order. The order was delivered within one hour. As soon as the flowers were delivered I received a thank you message and a photo of the delivery via text message. One of the guest who was visiting my friend took a picture of it and also told me the vase was cracked. The vase was not leaking, but it was cracked. I was very disappointed in the overall presentation of the arrangement because it was not presented the way it looked on the website. I contacted the florist to inform them that I was not happy with the arrangement. The lady who answered the phone advised me that Lillys take time to open. I told her the Lillys opening was not the issue, but the overall arrangement looked like I put it together versus a professional florist. As you can see from the photos below it looks very thrown together and does not look like someone put the time, effort and care into putting together a great arrangement to brighten someone's day who's in the hospital. I am incredibly disappointed in the craftsmanship. The customer service was decent. When I contacted her to ask them to send a replacement arrangement she would not do so. She did offer to send a new vase since the vase was cracked. I did not want them to take the flowers and give me a credit because my friend would've been left without any flowers and she might've wondered why they came and took her flowers away. So overall this was not a great experience. What should have been simple was unnecessarily complicated. I would never use them again and I would recommend you proceed with caution if you plan on using their services. read more

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A Smyrna search to send a colleague an arrangement landed me on the site of Tom's Florist. The Yelp review wasn't promising, but the Google reviews seemed to be slightly better; so I took a look. I love a lot of their arrangements and quickly decided on a beautiful dish garden. Their prices seemed reasonable enough, so I was ready to check out. Then I saw this: Merchandise Subtotal $64.99 Delivery Charge $14.99 Service Charge $2.00 Estimated Tax $8.00 ---------------------------------------- Estimated Total $89.98 $14.99 for a delivery charge?!?! And what in the world is the Service Charge for?!!? The whole purpose of selecting a florist in Smyrna, to deliver in Smyrna, is to AVOID crazy delivery charges! There is absolutely no way I can justify spending an additional $24.99 in taxes and fees. Therefore, I took my business elsewhere. read more

Do not use. Ordered through 1-800-flowers and had the order confirmed yesterday am. Had to approve a substitution (which I understand, but wasn't wild about) and then had multiple phone calls yesterday from 1-800-flowers about how Tom's Florist refused to deliver. Then they would deliver, but they already did deliver and the recipient wasn't in her office. None of that is true. When the delivery finally happened today (a full 26 hours after the same-day delivery order was placed), I spent a good chunk of time on the phone with their driver who was given the wrong address, didn't have a smartphone, and couldn't find the recipient. When I asked if he found it yesterday when he tried to deliver, he said they had never attempted a delivery yesterday. Finally called Tom's Florist today and was met with a very combative manager who blamed the whole thing on 1-800-Flowers because "they don't speak good enough English." And proceeded to get more frustrated with me because I had bothered to order off of 1-800-Flowers at all. Very quickly, this whole issue became my fault. I would urge great caution in using this florist. read more

My husband order an all green flower boutique for me for Valentine's Day. Instead i got mostly yellow flowers. Some of the flowers were already dead and I had to pick them off. I sent the pic to my husband of them and he was not happy. He called and wanted a refund and they said the ONLY way they would refund the cost would be if they came and picked up the arrangement on Valentine's Day! So needless to say he went with us just keeping the flowers than me being embarrassed at my work. He has used them before several times but this will be the last time for sure. It was horrible customer service. Also they have better arrangements at Kroger or for half the cost of these. Stay away from them. read more

Tom's Florist - Florists Near Me - Smyrna, Tennessee

I'm disappointed to see the reviews in the past. My experience with Toms Florist has been wonderful. My husband used 1800 flowers and lucked out with getting Tom. My arrangement was delivered on Sept 4. It was full and beautiful. The flowers lasted longer than any other flower arrangement I've had from other florists in the past. I've attached some photos to show the life of my bouquet. I literally threw away the last remaining carnations yesterday. So worth the money. Thank you Tom for the great customer service and quality flowers. I asked my husband to contact you directly in the future. read more

Tom's Florist - 5 days after delivery - Florists Near Me - Smyrna, Tennessee

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Used TOM's Florist for a funeral boutique. They (Jess Huber) did a fantastic job. Flowers were fresh and vibrant. No issues with delivery or billing. Made a difficult time professional. Thanks Tom's read more

I have received two arrangements from family and friends from Tom's, both were wilted when they arrived and only lasted for about 2 days before they really started to turn brown and the petals fell off. The first one I received I sent an email to Tom's with a picture of the pathetic bouquet and never even got a response back. I would never use this florist personally to send flowers to anyone. read more

NOT FOR PROM!!! $41.16 for a coursage 5 tiny roses and hardly no ribbon. Pathetic!!! Will never use them again!

This was an interesting experience. Sometimes people receive flowers because something bad has happened. You guys should keep that in mind. My boyfriend committed suicide. A friend wanted to send flowers. Well I had FOUR aggressive Vm's Simply because I was not home at 1:30 on a Friday. People have jobs! This was just strange and made things worse for me. read more

Rude. Not friendly. Can not say enough negative things. I don't know how they stay in business. I will never darken their doorway again.