Whenever I'm in a new town needing a haircut, I go to Toni & Guy. Always a high standard, well trained staff that feel like they know what they're doing, and a level of conversation above 'have you booked your holidays yet?' read more

Worst haircut ever! Booked an appointment and later they called to rearrange which wasn't a problem. But... When I arrived the stylist was already colouring another ladies hair so as the ladies colour was left, she cut mine in a rush, before rinsing out the colour of the other client. After looking at my uneven hair cut, I had to wait over 30 minutes for her to have time to fix it! Other stylists who weren't busy refused to help saying the original 'stylist' had to finish it. read more

DO NOT GO! Just got back, paid £130 for what, I wander. Went to have my hair done for my daughter's graduation. The colour specialist never checked whether my hair was ready prior being taken for a rinse. At the end, she did not even come to check whether the colour was taken well. To make the whole experience worse, when I complained to the manager she did not even apologise. They have no customer service culture at all! I never left any bad reviews anywhere, but today was just not acceptable. If you want to make sure your hair is being taken care off well, go somewhere else. Do not even think about Toni & Guy! I have never experienced such rude staff!! read more

Have to agree with both reviews. Experienced a bad hair cut when I let another employee cut my hair but, went back to Danni and everything recified. And their colour knowledge and training is second-to-none read more

I visited the salon on Friday to treat myself to a big blow dry for an evening out in Winchester to celebrate my birthday. I don't live in the area and I hadn't used the salon prior to my visit. The lady on reception was very courteous and professional, but that was were it started and ended. The 'stylist' didn't listen to my request (I asked for volume at the roots and a slight wave) she changed her mind in her technique, despite me asking her to use a large brush / blow dry. She dried my hair until completely dry without a brush, just running her fingers through my hair which Ive never known any other hairdresser to use this technique before, she added about 10 GHD curls and then suggested that she was finished. I explained that I didn't like the effect and asked her to use a big brush with the hair dryer to try to add some bounce, but because my hair was bone dry by then, it didn't have the desired effect. Worse still, I asked her to trim my fringe. I have a blunt fringe that I like to keep fairly long and rounded at each end. I asked for it to be trimmed slightly below the line of my eyebrow, just above my eyelashes. When I opened my eyes after she finished cutting, I was horrified. I now how a lop sided, village idiot fringe which is cut so short, it is resting on the upper edge of my eyebrows. I explained my concerns to the nice lady on reception as I was about to pay. She offered to have another stylist try to rectify my fringe etc, but by that time, I needed to leave to get ready for our dinner reservation. I also had the option to go back the following day, I decided not to as I was having a much awaited weekend away with my husband for my birthday, I didn't want to waste more time at the hairdressers. I'm now styling my fringe off my face until it has grown enough to be reinstalled by my regular hairdresser. read more

Apologies to the other review here but I completely disagree, every 6 weeks I spend over 3 hours in this hair salon and every time the service is fantastic, super friendly & reasonably priced for the level of expertise and the quality of the cut and colour I receive. Can't recommend highly enough - ask for Danny as your stylist, she's utterly brilliant. read more

If i could vote this place no stars i would! They ruined my hair and I had to get it fixed somewhere else the next day!!! Rude staff.

So so rude. Will never go to another T&G again. Visited twice in just under two weeks, first for a colour, cut and blow dry and secondly for a hair up for a party. I had 1 colourist attend to my hair and 2 stylists. I enquired with the stylist who cut my hair about having a hair up for a coming event, she proceeded to tell me she would get a junior stylist to speak to me about it as she was a senior stylist and very expensive. The junior stylist who then styled my hair used GHD's to curl and that was it. I ended up paying £50 for something I could have done myself. When asked if I could have some strands taken up and the sides I was told it would suit the shape of my head! What a waste if money! read more

I totally disagree with anyone who gives this salon poor reviews as I've been going to T & G Winchester for years, and never had a bad experience. In fact I traipse all the way up to Winchester from my home on the Isle of Wight, because Simon, the manager does such a brilliant job of cutting my very fine, limp hair - somehow he always manages to get it looking great. The last time I went to T & G, it was to correct a diabolical "haircut" I'd been given by some awful "hair stylist" here on the IOW, which made me look like Worzel Gummidge's Aunt Sally, but Simon came to the rescue and I left the salon looking - and feeling - a million times better. Sure, the prices are higher there - especially when you add the travel costs to Winchester from IOW - but it is well worth the price: you really do get what you pay for. As for the staff there being "rude" - well that's nonsense. I've always found everyone there polite and friendly. It really makes me wonder about the people who write these poor reviews - but I wouldn't be surprised to learn they work for rival salons.... Jackie, Isle of Wight read more

I have been going to Toni&Guy Winchester for the past 4 years, initially for both cut and color, I have not been happy with the cut from beginning, so when I found again my old stylist I was happy to stay with TG only for the color. Although generally I was happy with my color technician, I always though that the level of service was not good enough, it felt like the staff could not be bothered and not courteous enough.Anyway on my last visit my normal color technician had passed me on to a more junior technician without any apologies and although the result was relatively ok, as a old customer I felt treated badly, noticed staff pulling faces behind my back. I am very dissatisfied with this branch and as a result this was my last visit. read more