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Recommended Reviews - Tonik UK
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11 years ago
I have used Tonik quite a few times now to repair broken screens on our phones and they also repaired an iPad which was not charging. They are always friendly, do a grand job and are great value for money. Would not hesitate in both recommending them and using them again (which with my 2 kids I suspect will be soon). Credit where credit is due. read more
13 years ago
My wife's Samsung Galaxy S2 was in a constant, but erratic, loop of turning itself on after being turned off or just showing the battery charge icon and unable to turn on. Tonik fixed it - Very good! BUT - Tonik claimed that they had found liquid in the phone and declined to guarantee the repair. THE PHONE HAD NEVER BEEN NEAR WATER, NOT EVEN TAKEN OUT IN THE RAIN. It was not possible that it was wet inside. - Very Bad, because the guarantee would only last 14 days, if treated for liquid! Customer service eventually agreed that it was not water inside but that it was the charging socket that needed fixing. I suspect my wife had tried, inexpertly, to insert the charging plug the wrong way up. Easily done. I agreed to the repair on the condition that the phone came with the "normal" 3 month guarantee but when the phone was returned, included on the invoice was "treated for liquid", which would negate the 90 day warranty. Also included on the £58.98 invoice. Reflowed PCB, replaced charging flex (No flex returned or included!) flashed software and resoldered damaged charging ic chip and components on motherboard. I'm glad that they have fixed it, but I don't think I will have them repair anything else if they adopt this two-faced untrustworthy approach to customer service, which left me feeling distinctly unhappy. The phone is still working after a week. read more
14 years ago
I have used Tonik on 2 occasions and have been very impressed with their service. They ran diagnostics whilst I waited, which gave me an honest appraisal of the likelihood of the issues with my equipment being fixed, and an estimate of the cost. The first item I took to them they couldn't fix, this was down to the original software installed not the Tonik teams experience. They had the tablet for nearly a week, attempted to source various drivers/software and didn't charge me anything! They sorted my netbook within 2 days and the charge was very reasonable. More important than their value for money service is their exemplary customer service. They kept me informed throughout, took the time to explain everything to me and ensured my equipment was ready when they said it would be. I would unreservedly recommend them to anyone needing a laptop/phone/tablet etc. repaired. Thanks guys. read more
More info about Tonik UK
Innova Business Park
The Business Innovation Centre
London EN3 7XU
United Kingdom
Enfield
Directions
0800 093 1690
Call Now
Hours
What time does Tonik UK open?
What time does Tonik UK close?
Outdoor Amenities
Does Tonik UK have parking?
Yes, Tonik UK has parking options.
Why does Yelp recommend reviews?
3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
13 years ago
I have had to use this company twice recently. Initially my tablet was pepaired efficiently, at a reasonable cost. I did wait for over a week for it to be returned, as it there was a mix up with despatch and it got sent to the wrong place!! Within a week it was not working again, the same problem as before. I returned it and there was some debate as to whether the repair would be free or not, as it was a different fault. Eventually I did get it repaired free, but had to pay £17 to post it to them and have it posted back again. This did not seem right to me. They also had it 3 weeks, and the contact was very poor from them, with no updates as to what was happening. I certainly would not recommend using this company again. read more
13 years ago
I was told by TomTom that it was no longer possible to repair my Go710 because spares were no longer available. To say I was a bit miffed is putting it mildly, seeing as how just a week before it developed a fault I'd paid for 12 months updating for mapping and speed cameras. I had a browse on the internet and saw Tonik UK. After reading the review by" lisane" I thought I'd give them a try. Their no fix, no pay policy seemed ok as the TomTom was no use as it was. I have to say they were great, they diagnosed and fixed the problems. I now have it back and working, I will use Tonik again without any reservations after the service they gave me. read more
11 years ago
The screen on my Nokia Lumia 625 shattered when it fell onto a concrete floor. I took it to O2 who sent it to their repairer, but it was returned as unrepairable (though it was working fine apart from the smashed screen). When I queried their response I was told it would be uneconomical as their quote was over £200! I then discovered Tonik. They quoted me £29.99, so I sent it to them, and got it back within a week all fixed. Epic fail for O2 - brilliant service from Tonik. I won't hesitate to use them again, and can wholeheartedly recommend them. Thanks guys. read more













