Called them on a Thursday after hours and left message, they called back on Friday, our well had no…read morepressure and water would stop flowing after a couple of minutes. They set up appointment for Monday morning, arrived on time. Checked the electrical panel and had to replace a circuit board, then got under our cabin to check the secondary pump and tank. Quick, efficient, and polite the two men did it and got the water flowing. Bill was very reasonable, would definitely use them again if necessary, and would recommend.

Ken is very honest and upfront about what needs to be done…read more He is reliable He took me step by step on what needs to be done to have an exceptional outcome I truly appreciate the honesty

I spoke with Clearwater Drilling to have a Bison Pump installed. After various weeks of waiting,…read moremany calls and personal visits to their office, they finally appeared at my cabin to measure the water level of the well. The crew, made out of two young employees, broke the four bolts that held the cap of the well and never bothered to fix it. After a more weeks of waiting, I called to tell them to terminate the project. Still waiting for their customer service representative to call me.

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

I've already reviewed them, and don't know where the 2/20/26 review of 5 stars came from,…read morebut.....odd...as complete fees were NOT disclosed to me...such as the $300 MINIMUM job fee.....you need to think really hard before you use them.