Three times, the appointment schedule has been changed and…read morefinally, they replaced the bathtub spout with a diverter.

Written for J. Grey. The nightmare started in March 2025 with Mr. Rooter out of Peru, Illinois. I…read morehad my house on the market at this time in Earlville, IL. I had a problem with the sewer line and they came out and said it was roots in the sewer line that could not be cleaned out, a 6ft pipe would need to be replaced. Cost of $6,500.00. Full payment was made which they insisted. A few days later I was told additional 30ft pipe would need to be replaced. Cost of $25,000.00, I paid in full, insisted by them. Mr. Rooter came out in March 2025 and dug a 10-15 ft wide trench. While trenching- they mangled the water line (had to have city come shut my water off), hit the neighbors garage leaving damage. I asked again for invoice. We were told by Mr. Rooter- all good, inspected (they did the inspection). Hole was covered by dirt, middle of April 2025. I asked again for invoice. April 25, 2025- I had mud coming up in the basement drains. I called Mr. Rooter and they were sending a manager and inspector on May 5, 2025- they did not show up. Mud still coming up. I had to take my house off the market. Water was still shut off. During this time of no water, I had a pond with over 40 Koi fish, some very large. The pond needed water after the winter so the pump would run. I lost over half my Koi fish and gave away the rest so they would not die. No show by Mr. Rooter on May 16, 2025. Mud still coming up in basement drains. Between May 17th and May 21st, they came out and dug 10-to-15-foot trench, Mr. Rooter admitted the new pipe that was installed by them did not get attached to the existing pipe before the hole was covered by dirt. It was inspected by them???? June 9, 2025- July 8, 2025. Same. Trench with pipe sitting on the ground. I sent pictures to Mr. Rooter After July 8, 2025- Mr. Rooter must had fixed it, the hole was covered with dirt. Mr. Rooter said all good, inspected, had video of the inspection. (they will not send us) Still needed a copy of the invoice. July 19, 2025- I put the house back on the market- water was turned on by city. April 15, 2026- I had a contract for the sale of my house. The potential buyer had a sewer inspection done and it did not pass the inspection. The buyer would not go forward. April 21, 2026- (had to take day off work) Met with the supervisor from Mr. Rooter, he performed a camera inspection and said "yes" there is a problem. He met with the neighbor about the damage to her place and assured her they would fix it along with bringing in a load of dirt to level the large area where they had dug. He took pictures of everything. April 28, 2026- Mr. Rooter said the pipe was full of mud because when the pipe was reattached, they did not clean it out. Mr. Rooter said good to go after they flushed the pipe. Camera inspection no signs of any issues. Asked again for the invoice. May 3, 2026- I had my 2nd contract for the sale of my house. The potential buyer had a sewer inspection done on May 11, 2026 and it did not pass. The buyer would not go forward. The inspection completed by the potential buyer showed gravel in the pipe, pipe not attached (space in pipe). We have copy of it. May 11, 2026- Called Mr. Rooter. No call back. No copy of invoice. No copy of their inspection. I can't sell my house, my neighbors garage is not fixed.

This guy is a hack! I spent six months trying to get my truck fixed by this guy each time having it…read morefor over a month and me getting it back spending more and more money mistake after mistake of his. He forgets to connect my coils, damaging my catalytic converter. Then weld my converter back on. It looks like a Child welded it with sticks sticking off of it. There will be pictures posted. Took it back to him twice for that three times for an oil leak, which ended up being he overtightened and cracked the cover. It is a total amateur hour there, and I hope he doesn't ruin anybody else's vehicle. I sent my vehicle to a kid that was working out of his garage. He got everything fixed within 24 hours and my truck back to me. He also showed me all the pictures of the stripped bolts and amateur work that Bryan had completed. I reached out to Bryan about the cost to fix the damages. He had done and he had now blacked me and is not paying me back after admitting through multiple text that it is his fault and he would pay me back , I definitely would not use this scam artist and I pray he does not ruin anybody else's vehicles

From the owner: In-Shop & Mobile Fleet Rescue Repair Services. We Specialize in everything automotive, HD Diesel,…read moreConstruction Equipment, & High Pressure Water Jetting Systems (Hydro Jetting) Repair. We service and repair all brands of Jetter.

We spend our summers in a converted construction trailer in a campground. It has a very…read morespecialized hvac system that most companies can not seem to figure out. Chapman has fixed this unit for us multiple times and always at a fair price. Ron in particular is a wizard at troubleshooting. Recently this unit went down and after initially being told that it was likely not fixable this time, Ron went above and beyond, found the problem and got us up and running again. Chapman even adjusted the bill in our favor due to the initial diagnosis and work not fixing the problem. They actually care about customer service and satisfaction which is so rare today. Highly recommend!

We had our sewer backed up in the basement and they were right out to fix it and I was up and…read morerunning in no time. Thank you Metcalf Martin for the great work you do and the great employees that you staff. Excellent service!

From the owner: Come see us for all your plumbing needs. We are here to assist you!read more

Pat and Alex were so helpful and professional and patient. They explained everything they were…read moredoing, told me things I never realized about our house's plumbing/drainage, fixed an issue and cleaned up after themselves, and did not charge us (I guess because this was a return visit since they were here four months ago). This morning my 95 y.o. mother said this was a first in her experience. Repair service that came out and fixed something and didn't charge us, LOL. Anyway, I highly recommend this business for your basement backups.

From the owner: The Original One & Only - RotoRooter…read more Roto-Rooter Sewer-Drain Service is proud to announce 75 years of serving the communities in LaSalle, Bureau, and Putnam Counties, IL! Our father-son company specializes in providing prompt and reliable sewer maintenance and cleaning services, ensuring that your sewer system always stays in top condition. As a family-owned and operated company, we are proud to say that we are in our second generation, soon to be third generation. We serve the Illinois Valley area. Our team uses professional-grade quality cameras and years of experience to locate your sewer problems and identify and clear out all blockages. We do our best not to cause unnecessary digging or any unnecessary mess to your property.