This is a fantastic, well stocked pet shop with very friendly atmosphere. I always enjoy coming…read morehere and I do so regularly. Unfortunately, there was only one previous review from 6 years ago (2011) giving this place one star. I think it's rather unfair, especially since it has changed owner in 2014.

Had been quite happy with them for 2 months.... until!…read more.. They raised the price in 1 month by 20% without telling me when I gave them my card details on a repeat order (from £57 to £70!) on my brand of dogfood and gave the only reason for doing this is the RRP on the Origen website had increased. (They did not, however, state that the unit cost price had increased so I would speculate that it hasn't!). I was refused a refund on the unopened bag (the difference from the original price paid) and refused a full refund. I can & will source the same food from my local Pet Store at the original price and they will deliver to my door. Dunk

Pawgeous Pooches have been great with our little Malshi Parker. They are really friendly, helpful…read moreand flexible, exactly what we were looking for when trying to find someone to help look after our new puppy. They really care about Parker, always doing what is best for him and offering advice when needed. It makes me really happy to know we have found people we can trust and that Parker is really happy with.

We have been using Elmtree Doggy Daycare for a number of months now. Our dog Stella loves going…read morethere and comes back happy and ready for her evening nap. All of the team at Elmtree Doggy Daycare (a special shoutout to the young man who picks up Stella and brings her home) are wonderful and very loving with the animals in their care.

I've just picked up my doggy after her two week stay at Elmtree…read more My dog is a nervous one at best and with her slightly neurotic tendencies I was looking for somewhere for her to go that was a bit more than the norm. She usually stays with my in-laws, but they were also galavanting, so I had to find another option. After some research online I found Elmtree. I went over all the reviews I could find and couldn't find anyone with a negative word to say about them. Unfortunately I wasn't able to check out the place before hand, so I was going wholly on these reviews. The run up to her stay was very smooth. They answered all my emailed questions efficiently and kindly. I changed my mind about a few things and they were very accommodating. I was planning on getting her picked up and dropped off, but when the invoice came it was £72 each way and I decided that was just too much on top of everything else. We dropped her off the morning that we flew, it was a particularly hot and sweaty day and we'd got lost trying to find the place. Thanks, Google Maps. (Don't walk through the cemetery, unless you know where the gap in the wall is.) I was a bit stressed because of the heat and the impending 'leaving my dog with strangers.' When we arrived the lady at the front desk was awesome; very friendly and welcoming. She called through for someone to come and get my dog once all the incidentals had been looked at, like her vaccinations card and they also asked whether she'd been spayed. Then a lady came and got her. That was pretty much it and I have to admit, I was a little bit ..well I think shocked is too dramatic a word to use, but.. for want of a better one... I had arrived early hoping to get a look at where my dog was going to stay and she what she would be up to, I thought that seeing as they allowed people to drop in that it wouldn't be a problem. When I asked the lady if I could come too, she said that it wasn't really convenient and started to walk away with my doggy. I started to cry and was like.. can I just say good bye to which, of course, the lady happily stopped and I gave my doggy a hug before she was taken down the corridor. When I came to pick her up there was a similar situation. The lady came and dropped her off and was lovely enough, but I think had I not probed for questions about how my dog had been during her stay then I don't think I would have had any feedback on the last two weeks and that kinda aggrieved me somewhat. I *know* that I'm an oversensitive pet owner (this is my first dog,) but I think that probably comes as standard for someone who forks out over £500 for their pet to be boarded over two weeks. When I first left her with my in-laws I had written four sides of A4 for them to be aware of all her little idiosyncrasies - so yeah - a little overboard, I know - but I felt that Elmtree knew nothing of the dog they had just taken to look after. I know that this is what they do, so they have experience of all kinds of doggy behaviours, so perhaps it's not really for their info, but just perhaps more from the owner. My friend's dog goes somewhere similar on a day basis when she can't work from home and at the end of the day she receives a little card to say what her dog had been up to what she had eaten, etc. It's the personal touches that make it - especially for this neurotic dog owner. The only other thing I feel I should mention is that my dog is quite a bit thinner on her return. As to how grams I'm not sure at the moment, but she is visibly more boney than she was when she went in. I know for a fact that she was fed a lot because the lady who dropped her off remarked on how much she ate - so I think that it probably has a lot more to do with the constant play with other puppies for two weeks, but it's so noticeable I thought it was worth a mention. Overall I am happy with my dog's stay at this place and now that she's been there and returned a happy looking chappy, I would happily board her there again. I think there is a good chance that I turned up at too busy a time, but if you're hella neurotic like me be prepared to probe a bit to find out the information that you want.

**UPDATE** I…read morerecently went to Pets At Home to get supplies for my fish (the one that I bought from an independent pet store that's actually healthy - unlike the ones I got from Pets At Home) and the renovation work is finished. There's no denying that the place looks phenomenal now. They've also been able to expand the number of pets they can sell - even going so far as to stock chickens! The animals certainly look happier now that they're not stuck in tiny little cages with nothing to play with. The aquarium section has also been pimped quite considerably. It looks absolutely wonderful but from what I saw, they're still buying very cheaply bred, cheaply cared for stock because there were quite a few weak/sick fish that I could see in the tanks. This renovation project has included building some kind of playpen for dogs. This presents several problems for me: firstly, I'm absolutely terrified of dogs and now whenever I go to the store to buy fish supplies, the place is crawling with dogs. Secondly, all these dogs means that the place now stinks of dog shit. Lastly, people who treat their dogs as if they're children irritate me beyond belief and I'm at a complete loss as to what the purpose of this doggy playpen is supposed to serve. From what I could see, you're supposed to go in with your dog and mingle with other dog owners about how super awesome fantastic it is to own a dog.....or something like that. It's just weird and I don't like it one bit.

i had very bad experience as all was just discrimination .. i went to buy my daughter birthday gift…read more( guinea pig ) i find one for donation ... i asked one of the staff she was in charge ( young fat bulky lady ) to process the conversation is went like that : me : i would like to pay and donate this adult guinea pig staff : do you have gage ? me : yes , staff asked : what is the size ? me 1,2m length staff: sorry i can not give it to you and left with no explanation and she prtend that she is busy with other customer while i did not finish the conversation .. me : waiting her 15 minites to finish and be available .. i asked her to shaw me wich cage is available for adult guinea pig at pets at home .. she just pointed and again left me pretinding she is busy with other thing .. i bring the cage she was pointed for and but hays and nuggets with other stuff in my trolly .. and i shaw her the cage and asked her to bring me the guinea pig that my daughter was crying to get it and the bad negative attitude from pets at home fat lady still continued .. in very unpolite tone she said i will not sale or give you this guinea pig ... because this cage also still not fit ... i told her this is your suggestion and there is a signe say it is tipically used for adult guinea pig ...!!!! and its already from your shop !!! she just say sorry and left me without any respect for my presense or my daughter disapointment or my trolly that full of stuff worth more than £60 ... i felt really she was very roud and she dont want to deal with me at any point she discriminate me and my daughter ... she give me 2 bad hours feel felthy and useless while i want to be this good 2 hours for my daughter to buy her birthday present ... that was in feb 2018 .. discrimination is happen i am not plaiming the young fat bulky lady ... i am totaly blaiming the management which should watch there staff