So disappointed in service my first draft resume was horrible they had maicurist/housekeeper as one job listed . Then called because I had to put a halt on it until I came back from a family tragedy about one year later called to continue but asked if I could get a different writer . The "manager" was so rude said well you came back almost a tear later ... yes ALMOST BECAUSE MY BRORHER WAS IN A HORRIBLE CAR ACCIDENT IN FLA AND WE WERE NOT SURE IF HE WAS GOING TO MAKE IT AND IF I WOULD BE adopting his daughter and. Bringing her to Oregon as I cared for him in fla . I contacted them to stop it I had ALREADY PAID . He said well it will be 75 to reopen the case . WHAT??? Really ? Wow I paid 275 for what? You have my money you did Nothing for me oh wait one draft which was a copy of an old resume and then added as one job two totally different jobs one of which I did not want on there . House cleaner was because of Covid and our salons closed ... why would you put that on when I explained to the guy I didn't want that on and that was why the lapse in the time line as manixurust . He was very rude and and condescending. I was quite surprised by his reaction towards me, especially being the fact that I have told him about me calling in emailing the writer putting a hold on it, the instance with my brother and coming back and also how they had written the resume I was really surprised by his behavior. I would never recommend them to anyone. I just lost $275 and then to ask me for $75 to open up the case again, which I never responded with the last proof, the only whatever they had sent me because it was so ridiculous. Please don't waste your time and don't waste your money. Customer Service is absolutely horrible. Their writers are incompetent go somewhere else . read more

I contacted there Vancouver office . it was a cluster nobody reached out . they say they sent an email. I don't have it and it's not in my junk file. When I called this morning nobody knew where my resume was. They had to search their system. They had to call me back over an hour later and said they found it. I asked how do I know my resume is secure after all this. I asked to speak to Mathew the manager and rather than speaking to me to solve the problem he called to tell me I was wrong. No customer service , no let's figure out what happened to you. just complete disrespect . Don't use this firm if you value being a respected customer. He said , don't use my service -Goodbye and hung up . I hope his boss reads this email read more

I had my first one done by Zipjob. I wasn't getting any responses so shelled out the money for Top Resume. My resume came back with spelling errors, and the only thing they changed was a few words for synonyms. To verify the scam, I had written to Zipjob yesterday, and Top Resume answered it! They claim they are not affiliated so hie did they get an email addressed to Zipjob? I'm fighting this one.​ read more

I was recommended to TRP by a friend who had used them for her resume as well, and I'm so glad she put me on to them. I had a great experience with my writer, and she seemed very knowledgeable. I was stuck working a job a didn't enjoy, and had applied to a few jobs that I thought would suit me better. After not getting calls back for a couple of months, I decided maybe I needed to work on my resume. I was able to get a job I wanted almost immediately after working with TRP. I can't recommend them enough. read more

Top Resume made my resume sound great, but not necessarily look great. However, I DID see a difference with the response rate with employers after the service. I used this service because I had a LinkedIn account and they emailed me with a review of my resume. I was shocked with what they said that my resume looked "uneven" and that I was more of a doer and not a (....). I thought it was great advice so I was sold. I am giving this 3/5 stars because I just recently signed up with Indeed and found out that the gave me the exact same feedback (verbatim) of what they had told me the first time with the resume they helped to build. This is making me ponder the authenticity of the initial review as it seems to all be a scam to give them their money. read more

It is great when you can focus in what you are good at and have experts helping you in those areas that you just dont have the right skills. This is what best represent working with Sheri, Tina and Top Resume Pros. It is my second time using their service and they consistently deliver above my expectations. I can proudly recommend them and the resume writing service is impecable. Will be back for sure. read more

#topresume Terrible customer experience! Not only did they deliver a sub-par resume they want to charhe extra to correct their mistakes. Do not recommend! read more

Find another service!! I used their service a year ago and wasn't completely happy with the product I received but some of that lands on me. I have had many rolls and was trying to get a Resume that encompassed of those. 1yr later I ran that resume through a critique engine on one of the job boards. Surprisingly they were the organization the critiqued it. The critique was pretty bad. I contacted them and basically got nothing but run around. I highly advise using a different service. read more

I never thought I would use a service like this but I am very glad I did. Karen was extremely helpful through this process and presented my past work experience in a light that I wouldn't have been able to articulate on my own. I will update this post if/when I get an offer read more

After 23 years of federal service, I am looking to make a career change. I worked with Sheri at Top Resume Pros for a resume. I was a bit of a challenge, with everything being with the same agency. She took the time to understand my progression and applied it to create a detailed resume. I would highly recommend Top Resume Pros to anyone looking for a change and needing assistance to make it happen. read more

Highly recommended if you need a great resume written! My resume pro-Sheri took her time talking with me and really understood my diverse background. She took that and used those skills and utilized them to cater towards the career I want! Thank you so much Sheri! Worth every penny -Kjersten Guiel read more

The first draft of my resume was poorly written even with a professional resume submitted to Top Resume Pros to work with, as well as other resources. When I spoke with the office they insisted I talk to the writer first. When I contacted the writer she sent me the handbook they use to guide the writing of their résumés, not sure why, perhaps to justify what she'd written? When I called the office a few times during the day no one answered it was a Friday during business hours. There was no way to leave a voicemail. Now, I am writing a review because it looks like the owner responds to the reviews and that's who I've requested to speak with originally. Update: There's more. Sunday a second writer contacted me. She made sure that I knew that she volunteered to take on my resume and that she was calling on her day off. She asked me to send all the same documents again. After some thought I reiterated that I'd still like to talk to customer service or the owner and after several emails trying to schedule time with the first writer and a 30 minute phone call with her (that did not include any additional information to improve the first resume) I decided that I wanted a refund. Monday I get an email from customer service (remember they have never called or talked to me). In the email Customer service recounted the events from the writers perspective. Customer service tells me that they will not work on my resume because it is a "unhealthy exchange" to work with me. They stated that I will not give them the information they've requested (which I've already sent once to the first writer). They added the company policy to the email, to justify that they are keeping my money. I do not have a product but they have my $280. read more

I worked with Sheri at Top Resume Pros. She was transparent throughout the entire process and was willing to answer any questions I had along the way. I have used other resume/cover letter services below, but was pleasantly surprised at the quality of the finished product. The resume and cover letter appeared to be relatively original and well written. Although the turnaround time seemed a bit longer than other services, it is well worth the wait! I would definitely recommend this service to others. read more

I have a pleasant experience with Sheri, we had several phone discussions regards my experience, then she does her magic bring my experience into word, and it was perfect. If you want to find a resume writer that cares about you, I highly recommend top resume pros. read more

I was very apprehensive to start this process. Deciding to have a stranger work on my resume and leaving your current position is not an easy task. From the beginning steps to the final process I worked with Sabe who is truly helpful and walked me through each process. From the first conversation that I had with Sabe I no longer felt as she was a stranger but more like a partner working side by side to build my resume. I highly recommend their services, they are very understanding thoughtful and considerate of your needs. read more

Using this service was a terrible experience and a waste of recourses, both time and money. I expressed my unhappiness with the results with my 'Service Rep' Josh and his last message stated my order was closed and, I quote, "The documents I have provided are fully editable, so please feel free to make adjustments as you see fit." That's exactly what I had before I hired your service. read more

I was very pleased with my experience working with this company. Sabe was phenomenal. I found myself in a situation where I needed my request expedited and she was able to deliver a product that exceeded my expectations. read more

I was having difficulty finding the right job for me. Top Resume Pros helped me with a fantastic and focused resume in a professional and concise format. They helped me polish my phone interview skills. And they recreated my LinkedIn profile to attract the attention of employers I want to work for. Overall I'm very happy with the service and experience I received. read more

I was pretty cautious about spending almost $300 on a single resume, but the solid Google reviews are, ultimately, what led me to start the process. My first phone conversation with the writer was very lacking.There was not a solid understanding of basic job functions explained and the follow-up questions showed a lack of listening and understanding. After completing the interview (Wednesday), I confirmed I would have the resume draft by Sunday as I had a job I was using it for that closed Monday. I was assured I would have the first draft on Friday (this was promised to me as "no problem" in the initial call with their sales person). This did not happen. I, then, receive an email saying her computer charging cord malfunctioned and she couldn't get a new one in time. I was a very off put. I receive an email from another writer that wants to start the process over. Literally, from scratch. I didn't understand why the notes weren't accessible via a cloud platform and I would need to redo everything. She looked in to it and, lo' and behold, the notes were found. I received the first draft and it completely omitted one of my (very pertinent) jobs. It also excluded many job functions that were key to jobs I was applying for. Additionally, I was misled in the initial phases as I was told the resume would encompass the 3 different roles (very similar scopes) I was seeking. After inquiring about this, I was told it would be an additional $79, each, for the 2 resumes she would provide that would be fitting for the other roles. I was also told this resume would be good for government jobs. Then I was told it was only good for "some" and I would need to purchase additional formats for federal and state positions. If you're doing the math here, this would not put me at close to $600 for this service. They did offer revisions within a two-week period, which I was not able to utilize due to a family medical emergency. I contacted the writer and told her and they offered to extend the revision period by one-week. The next morning, I had sent her a list of omissions and changes. She immediately came back letting me know the additional cost. All in all, I was left with a singular resume that has received zero engagement from recruiters. The resume I wrote myself has received more follow-up from recruiters. So, now I'm out a large chunk of change for pretty minimal in return. I will take what was sent and tweak it to make sense and be usable. But I didn't pay for a professional resume writer to create something I would have to fix. I would not recommend their services and am highly disappointed. Edit after response from company (4/14/20): The response from David D from Top Resume Pros completely ignored the comments I wrote. I didn't "refuse" a second phone call, I inquired as to why the notes weren't available and found it unprofessional to have to start the process over again. I also did not "refuse" the one-week revision period provided. I responded the next morning with revisions. Using COVID-19 as an excuse is in poor taste since this process began while COVID-19 was already affecting business practices. I asked, no less than half a dozen times, if my expectation was going to be hard to be met and 2 employees stated it was no problem. Missing this deadline meant missing a very good job opportunity. I utilized my already existing resume since the deadline was not met. As I stated, at no point in the process did anyone mention the need to purchase additional formats. Had any of the 3 people from the company mentioned I would have needed to purchase additional resumes, at a cost of $79 per resume, I would have gone with other companies that did not charge this. Again, I used the positive reviews (which I'm now questioning the validity of) as my compass to move forward. As of today, I have submitted the resume provided by Top Resume Pros to over 25 companies. I have received 5 rejections and no further communication from other companies. However, the resume I had prior to contracting with Top Resume Pros has now landed me 7 job interviews (all government). The moral of the story is a well-written resume can easily be created with resourcefulness from Google and many free sites that help build quality resumes (www.myperfectresume.com was a huge help! Their website AND customer support). read more

I'm a previous client of Top Resume Pros having worked with the company 4 years ago. I needed to update my CV and emailed Top Resume Pro. Tina responded quickly and put in my contact with Sheri U, the writer that I worked with previously. Sheri U is a joy to work with, she's professional, asks pertinent questions, listens to my needs, and is an exceptional writer, always providing quality work. I would never consider using any other company besides Top Resume Pros. They're simply the nicest people to work with, genuinely care about their clients, and do excellent work. A++++ company with customer service that always exceeds my expectations. Tina D and Sheri U are the best in the business and it's easy to see why they have clients throughout the US. My sincere thanks to TRP...! read more

TopResume did an excellent job in preparing my resume. The writer assigned to me had knowledge about my industry, and the revision process was very uncomplicated and smooth. The cost is reasonable and the quality of service provided is better than other similar companies who charge much more. You will not be disappointed if you go with TopResume. read more

Rinky dink service, incompetent and unqualified writers copy a paste your resume and add a few words that makes no sense. Double spaced out of format structure. Dont waste your time with this service and definitely not worth your money! SCAM get rich resume service. read more

I am terrible with interviews and the interview coaching my Sheri U was great.

I'm looking to go back into the job market after seven years working for myself. I had NO idea what I should be doing in terms of resume (I long forgot/styles have changed) and Sheri U. helped me significantly. She took what I did, put it into the right format, and polished it up a lot. I'm ready to go out into the job market and feel much more confident. I had a great experience. read more

I very much enjoyed working with this company. I felt as though I got my moneys worth and a beautiful resume came out of it. My writer was wonderful and the customer service I received from the company was great. Thank you. read more

I came back to Top Resume having had great experiences in the past. This one, however, will be my last. Trying to communicate and be on the same page with my writer was really frustrating. I came away with an overall sense that she just didn't care. Even after agreeing to a written deadline, they moved it up two days and closed my case without my approval of the final draft. I called customer service and asked for a new writer and 24 hours to finish changes, but they would not accommodate. I am now forced to dispute charges for an incomplete resume on my credit card if I want resolution. Save yourself time, money, and disappointment in the final product. Use someone you can actually meet with over the phone at least once. Top Resume uses email only and if you get a writer who is not a great communicator, your chances of having a good final product or overall experience are slim. read more

Had some bumps in the beginning-but Joe stepped in and provided me with a perfect cover letter and resume. I would recommend them. I do think they are a bit over-priced, however. read more

Um, I would not recommend "Top Resume Pros" at all. I thought I would go with someone local instead of an online service. The customer service was good but let's just say Samantha W. clearly has no clue how to write a resume for a medical professional. After multiple e-mails and a very lengthy conversation she still did not fix basic layout mistakes that I pointed out. I had to tell her certain words to use and what to change; words that she said were cliche'. Not in my world they aren't. She asked for the posting of the job I was applying for. Um, what, you can't write a generic resume geared towards an entry level healthcare management position? I probably was a bit confusing about what I wanted, but, in the end, the resume did not look or sound professional at all. I got tired of the seemingly clueless Samantha who stated "I have written resumes for health care professionals". Have you now? I highly doubt it. Would not recommend....save yourself the $219.99 (which is fantastically overpriced). I thought working with a local business would be a good thing...not in this case. read more

Thank you very much for an easy and smooth process. My resume needed to be cleaned up and streamlined and it now looks great! I bought a package that included interview coaching and I found it very helpful, especially to navigate those difficult questions we all know will be asked. Much appreciated!! read more

Top Resume Pros are awesome! Friendly staff and very easy to work with. My resume writer was named Sheri and she asked all the right questions to ensure that my resume was tailored exactly to the job I was after. read more

Sheri did a fantastic job of re-writing my old resume and making it to current standards. All timelines were met and I'm very satisfied with everything they have delivered. Well done! read more

I had a great experience with Top Resume Pro's. I inquired late on a Friday evening and by early morning Saturday I was already emailed by Tina in customer service. She helped me throughout the weekend with any questions I had. I ordered the service on Sunday, was contacted on Monday by my writer and had my resume, cover letter, reference letter and thank you letter by Wednesday evening. And it looked great, no need for revisions. They were also cheaper than most of the other professional resume writing services around Chicago. Would definitely recommend using Top Resume Pro's. read more

My resume writer was quick to respond and very knowledgeable. After my resume was completed, I asked the Director of HR at my current employer to review it and she said it was amazing and something I should be very proud of. Since I have just started my career search, I cannot provide feedback on application call backs. read more

Top Resume Pros is great! I found myself needing to get my resume in order quickly, and my research showed that TopResume Pros was the team to work with. They offer services for any need and found they produce a great product for a fair price. Sheri was extremely helpful in walking me through the process and produced a top quality product. She made the process quick and virtually painless and the result was far better than expected and am confident it will get me notices. read more

This service was a waste of time. I was looking for help refreshing my resume and LinkedIn profile. I was assigned a resume writer who spent maybe 10 minutes asking me questions before updating my resume (I had a solid, up to date version to start with). The first draft was ok and Deb turned it around quickly. However, she was not open to any of my feedback or edits. She just kept telling me that what she had created was "exactly as it should be". I figured she had gotten it to a place that I could tweak it further on my own. Once the resume was done, they would work on my LinkedIn profile. I was expecting they would use the resume as a guide so the information is consistent, but all they did was cut and paste exact text. I could have done that myself! I am extremely disappointed in this service and would not recommend having them work on your LinkedIn profile at all. I gave them 2 stars because they were timely and customer service was good...until I let them know I was dissatisfied with the final product. I have yet to hear back from that email. read more