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    Topps Financial Group

    5.0 (1 review)

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    7 years ago

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    TD Bank - This is a ATM machine near drive thru.

    TD Bank

    (16 reviews)

    Roxborough

    Fair warning: If you do a counter withdraw here, count the bills…read more I keep my checking account here purely for convenience. If I could deposit cash into an online checking account, I'd drop TD. With TD, you'll have the convenience of the coin counter, branches all over, good hours, dog bones, etc. You'll also have the inconvenience of the additional non-TD ATM fees, but this review should be more about the 5501 branch. For a good number of years, the ATM would be regularly out of money. I haven't had it happen to me at this location for a few withdraws now, but it was happening at a 50% rate. Usually, it isn't a problem but just an annoyance. I would have to walk in and do a counter withdraw, wasting everyone's time. But when they are closed and I can't withdraw cash, it is beyond an annoyance when this is the only location in the area. About 10 or 15 occurrences of this (I'm patient), I finally walked in for the counter withdraw and asked the teller what the issue was with the ATMs at only this location. I got a lot of push back from a female teller in the form of "You will just have to find another ATM" and "No, we won't refund the ATM fees if you use another bank's ATM" and the best "Just do a cash back somewhere". I was in a rush at the time and briefly told her that there was a slogan behind her that said "America's Most Convenient Bank". She definitely didn't like me saying that. She gave me my withdraw ($200) and off I went. I normally count it then but an ATM withdraw turned into a 15 minute stop so I took it in an envelope and left. Driving down Kelly Drive, I thought about how I annoyed the teller and the thought came to me "I bet she shorted me". This has never happened to me, and I've never heard it happening to anyone, but the thought crossed my mind for whatever reason. I pulled over, expecting $200, and counted only $160 with the withdrawal slip showing a $200 debit. Furious and also nervous they wouldn't believe me, I called the branch and got the same woman who just shorted me. I told her the situation, explained I had no time to come back, and she gave me a frantic reply of "Oh! Let me correct this and credit your account $40". I didn't like the person who just shorted me to then correct it, so I told her to not touch a thing and have the manager call me. The teller credited it back to me anyway though I told her not to. The manager called me very quickly, I explained what happened, she confirmed the credit difference, and I came in a few days later for a gift card with some cash on it. I never saw that teller again. I can't say I'm 100% sure she did it intentionally, but it must be terribly difficult to make the mistake of counting to 8 bills instead of 10 on the day I challenged her logic. And to almost instantly credit me the $40 without second-guessing or questioning my identity is strange.

    Stopped here and made a $1,815 cash deposit to a business account and was asked for my ID, the…read moreteller said they will always ask for ID when making cash deposits. Then was told I should be added to the business account if I don't want to show ID. Funny because I then immediately went to PNC and deposited $2,900 to a personal checking account and they didn't ask a single question. Not the first time TD bank questioned my deposit. Sorry, don't treat people like potential criminals and expect them to stay with you.

    TD Bank - Dry Drive Thru

    TD Bank

    (12 reviews)

    Trying to get through to the main customer service line to report a possible identity theft. I…read morecannot get through calling the main number. No one answers at the City Line branch and the phone number they say on the recording to call goes to a medical services company. They used to be a whole lot better.

    TERRIBLE customer service. The tellers at the counter think that they own the bank and handle…read morecustomers based in personal preference. This is also been my experience with the other TD Bank located around the campus area, in the suburbs and also in New Jersey. They're short, rude, and unresponsive. Customer service is one of the main details associated with every bank. When you house your money with an institution it is a choice. You're allowing the bank to even utilize your funds while they're there. You want to know that your money is safe but also that you receive good customer service and respect from the bank and it's employees should you need to visit a branch. I was not given that the MULTIPLE times I had to visit TD bank branches and it is really off-putting. I believe they hire young, but also sometimes unqualified individuals who say they're good at customer service to get the job but are really not. I have had much better customer service whenever I called over the phone but even then there were a few times I can recall. I have since decided to move on from TD as my main bank. Between their lacking customer service and their lackluster services it just wasn't worth it. In this day and age there are much better options. Those looking for a new bank should really do some research beforehand.

    Topps Financial Group - installmentloans - Updated September 2026

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