Spencer at Torch Communications is the best! He is consistently friendly, professional, fast, and effective in providing computer support at very reasonable rates. He has a remarkable ability to stay calm and patient no matter how stressful the problem is to the client, and is able to troubleshoot both the current problem and problems that might occur in the future. He explains things clearly and never talks down to clients, whatever their level of expertise.
Spencer initially came to our house to work on our setup, but since then he has worked on my computer remotely whenever I have an issue. This is super easy and efficient, and saves both time and money. He often answers questions over email as well. It is hugely reassuring to know I have someone to call when I can't figure out what's going on.
I have asked for Spencer's help with things like setting up the best backup system for my needs; finding 'lost' or mistakenly deleted files; cleaning up files and making suggestions about organization; and recently he helped me to unzip and successfully upload files to a genetic analysis website.
If you are looking for someone you can call on when you encounter a frustrating or complicated computer-related issue, I highly recommend Spencer at Torch Communications. He will be quick to see what is going on, and he will know what is needed to fix it! read more