I called Tornado Fence to provide an estimate to repair or replace one side of my fence that had been damaged in a hurricane. It took a couple of phone calls to reach anyone. When I finally spoke to someone, I was told it would be 6 weeks before they could get out to do the estimate. I told him I was an existing customer and that they should have my information on file since they installed the fence. He said they still need to come out, so I made the ridiculous appointment. The day of the appointment (6 weeks later) came and went. No one ever showed up and no one ever called. I tried several times to get ahold of someone, leaving messages, emails, and texts, and no one ever called me back. I can't say customer service is horrible when there is no customer service. How can you run a business like this? They have lost yet another customer. I would not recommend this business to anyone. read more

Please do not use this company!!! The owner is a big liar, their work is horrible. Our fence fell and it had not even been up 6 months, we called and they promised to come out and they never showed up. The least little thunderstorm the fence would fall down. I would let a bear put up my next fence instead of Tornado Fence. Do not use this company. read more

Terrible service!!! Tells you one thing, does something else. I have been waiting for over a month for them to start and every time they said they would start tomorrow. Of course, tomorrow never comes. Don't waste your time or money on these guys. read more

Not a great experience but the fence is up and we will move on. It took awhile to get Bruce nailed down on a date to do our fence, and then he postponed every day for over a week. When they finally did show up, they started working without notifying us that they were at our home. read more

Ok, as of today no one from Aaa Tornado Fence has returned to finish our fence. I was assured that the fence would be completed yesterday. I guess if they finish the fence when they get ready then they will get paid when we get ready to pay them. read more

We have had two fences installed within the past year and have been pleased with our experience with Bruce Cobia and with the installations. The first was a wooden fence for my mother in law who had recently moved to Fla, on a golf course and needed a fence to keep her dogs in the yard and be a good neighbor for the golfers. The completion of the fence from time of quote to completion was done in under two weeks. The work was completed in two days, the quality is very good. Based on that experience we contacted Bruce for our personal house which was new construction once took we had taken possession. This was during the holidays and from time of contact to the completion was within three weeks, which I found reasonable due to the time of year. We installed a coated vinyl chain link fence . Bruce worked with us to modify the fence to meet our needs along a shoreline . The fence was completed in two days, Bruce came by twice during the installation to check on the work and walked the job with us after completion. As far as our experience and quality of work we would reach out in the future should the need arise. read more

This fence company installed the electric gates in our homeowner's association. If you need service after the installation, you are out of luck. They will show up for a service call, do nothing, and never contact you back. If you call or send an E-mail, they will not respond. If they are unable to repair the gates, they should simply tell us. If you are looking for fence installation, stay away!!!!! read more

Not sure how this person makes any money, I called for a quote and he said he would go out the next day or two and then call me with it. Three weeks later no call, when i call he never answers and when i leave a message, no return. very unprofessional as a small business. read more

I wish there could be a negative rating. I called Bruce multiple times over a three month period due to issues with my new gate not closing properly. I get the same promises each time but no one ever returns my call and no one ever has come out to fix my gate. They are super fast taking your money but non-existant on customer service. I would HIGHLY caution any one considering this company. The Pensacola office is not affiliated with other companies of the same name. read more

I'm in the same boat as Steve G. They gave us an estimate on our fence three weeks ago and said they could have it done in 5 days. It took them over a week to even come out and put the posts up. They promised they'd be out one day, never showed up and never called or returned our calls. Finally they show up one day and drop off one worker to put up the posts and leave him there until 6 o clock before they come back to pick him up. Awkward. Then the same thing happens again 2 more times in a row. They said they'd be back to finish the fence one day, never show up, never call and never return our calls. It's understandable if you have a lot of jobs to work on, but tell us that and communicate with your customers. Don't over extend yourself either, it makes your company look completely unprofessional and is frustrating! I will never refer them, nor will I ever use them again. Absolutely terrible. read more