Staff is friendly enough. The housekeeping service does a decent job and are very friendly. The…read morehotel is in a good area, close to lots of restaurants and cafes but far enough from bars that you don't get all the noise and traffic. It's a 10 minute walk to the metro and to the shopping area. The annoying thing is you have to be buzzed out every time you exit, which doesn't make sense. Why can't you leave if you're already inside? I do appreciate the security but it's enough to just buzz people in. The kitchenette has bare essentials. They don't equip you with cookware so you'll have to buy a knife, cutting board, etc if you plan on cooking. There is fast laundry service. There is an unpleasant scent in the hallways and lobby. Not sure what that is. Recently my new neighbors have been fighting very loudly and making a lot of noise throughout the night. I can't imagine that others don't hear it too. I may have to switch rooms if it continues. I'll post an update if warranted.

Excellent location. New rooms. Place is only a year old…read more Very spacious suites with kitchen, living room. Free parking and free (but slow) Internet. Location can't be beat.

Location, location, location ... that's what they say in the real estate business, but it's…read moredefinitely just as important when choosing a place to stay visiting a new city. I was lucky to book Felix on a whim and have it turned out to be way more than expected. First off, Marcela was helpful beyond words. I received a personal call from her the day before arrival to finalize check-in details and if there were any special requests. The doorman and cleaning staff also needs a shout-out for being super professional. The apartment is located in the Condesa district and thoroughly enjoyed all the little tree-lined streets, restaurants and cafes. Everything is walkable. Felt very safe walking around Condesa. Even though it's a bit away from city center, Uber is super reasonable to use to transit around CDMX. Marcela arranged an upgrade to a massive 3-bedroom suite which felt like a luxurious home instead of a hotel. Wow. Just wow! All the amenities were top-notch. If you're looking for a fantastic place to stay in CDMX, you need to seriously consider Felix by Viadora. I'm a fan and will come back when in CDMX.

Twice they told me we had an agreement and I could move into an apartment and then they said no the…read moreapartment was already rented. Completely wasted my time. Do not trust these people. Don't know what scam they're pulling. I was willing to pay the overpriced rate they quoted.