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    Torrid

    3.0 (2 reviews)
    Closed 10:00 am - 9:00 pm

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    8 years ago

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    7 years ago

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    LOFT

    LOFT

    3.0
    (2 reviews)
    0.8 mi

    I am a Nurse Practitioner, have worked in sterile environments, such as cardiac cath lab and OR…read more During COVID, I did not want my at risk mother to go out shopping. However, we went to the LOFT in Midland and their sanitizing protocols are above and beyond expected. They offer brand new surgical masks and alcohol hand sanitizer at the door. I personally observed the cleaning of the changing room in between customers. They even go so far as to put the clothing items that I touched in a "quarantine" period for 24 hours, prior to adding the product back on the racks. This forethought is impressive. We will be back! I felt very safe bringing my at risk mother to this store. Also, the sales were incredible! Marcy Ask

    I love the Loft. This location was a disappointment. The staff was rude and did not speak to any…read moreone who walked in. I was trying to look at some pants where they were working and putting together a display it seemed, they didn't offer to move. They had sale signs everywhere and then when I asked if a shirt was apart of the sale they stated " the sale doesn't start until tomorrow ". This was my second time in this location and the second time no one greeted or asked if they could help me. I know other locations are not like this one. I will never go back to this location and will go to other locations in other towns. I have never had this problem in other towns where Loft is located. I was not the only customer that felt this way. Two ladies stopped me after leaving and stated that they were disappointed in how the staff treated customers. One of the ladies was having trouble getting a shirt off the rack and asked "why are these hung backwards"? The clerk responded " they are supposed to be like a question mark". They didn't offer to help her take it off the rack for her and I noticed none of the other clothes were hung like a " question mark"in other parts of the store. When you walk into this location do not expect to feel welcome.

    Torrid - accessories - Updated July 2026

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