I went in the store today & it was soo messy & there were buckets everywhere from water leaking…read morefrom the ceiling. The pipes on the ceiling were all rusted. The music they were playing in the store was soo loud.

I went to get ornaments...tons in the store. But no hooks to hang them with! I grabbed some…read morethinking I'd get them elsewhere, along with storage bins to store them for next year. I get to the checkout, there's ONE open. About 15 people waiting! Ridiculous! I will not be back. Bad customer service and employees do not care at all.

After doing some research on a Vynil remover solvent, I searched the internet & found that Hobby…read moreLobby had a few available in stock. I drove here to see if I could buy a few bottles and to my surprise, I found it no where. I looked for someone to help and a lady at fabrics offered. She was super helpful at assisting me find what I was looking for. Unfortunately we didn't find anything related to what I needed in her department so she advised me to ask the front for help. I thanked her and went to the front to find someone that could possibly pull it up in their system. I asked a cashier if they could help and she referred me to another woman walking the front with an iPad. I told her what I was looking for and she didn't have a clue. I mentioned to her that I had the skew number provided from the website and she replied, "that would tell me anything, I can't find it that way". Not totally her fault but if their website states they have plenty in stock it should have an isle number and section to where you can find it. Totally not the case here. Super frustrated with the whole situation so I left. Unfortunately they will not get me business today and it wasn't totally the employees fault but they do need to either find or figure out where their products are.

Great store. Had 40% off all fall Christmas decor this week. No price checks were needed and it was…read moreclean and tidy.

Bought a Cable Knit Cardigan for a Christmas gift. Person to receive this gift did not need this…read more She received a cardigan as a birthday gift. Tried to return it (cost with tax) was $75.76. Was informed, when I took it back, "we don't do returns nor exchanges."The lady behind the counter said that is what is printed on the sales receipt. I did not see that on any sign at the front door of the store or on the counter where you pay. You don't see it on the sales receipt until after the sale and you have already paid for the product. I will never buy there again.

WOW! Has friendly staff, most of whom have been a part of Mission Messiah. This store helps women…read moreto gain work skills they need to better their lives. The ladies are excited about life and eager to share their stories of Christs work in their lives and what He can do for others.

Lines are ridiculous and finding an employee that speaks English is practically a miracle.read more

I used to love shopping at ross but this location and midland are just garbage. This is supposed…read moreto be America why does nobody speak english.. The odessa location has a non speaking women that works in the back that is extremely rude,no English and looks at everyone as a crook..ross in west texas is no better then a junk store