I've had an amazing experience working with Northwest Community bank on East Main in Torrington…read more Jennifer helped me receive my first mortgage, she's reliable, commutative, and made a scary process feel effortless and exciting. Moe is a fantastic addition to the team, he's personable, attentive, and educated me on CD account options. Shawna exceeds above and beyond expectations. She always greets me by name, remembers how/where I like to put my money, (mortgage, principal, savings, etc.), and is clear on how everything is allocated. She's precise, friendly, and I look forward to seeing her every month. I value and appreciate my Northwest Community Bank team and trust them with my banking needs. THANK YOU

It is a pleasure to enter this little branch. They work very hard at making every customer count…read more Smiles greet you everywhere you look! A pleasure to bank here!

The bank manager on Winsted rd. Bank .went above and beyond my expectations. She is always there…read moreto help she helped me on several times she always has a smile and really cares for all customers .I will never go to another bank just because of her she is a first class manager . I never walk out of that bank unhappy she makes sure top rate customers service.

Easy transaction in person, friendly staff. I am so hippy with the experience. The team has…read moreabsolutely wonderful!​​

This bank has no weekend hours and half the time their ATM is out of service. Super inconvenient if…read moreyou work during the week and need to make a deposit. I ended up changing banks and having my mother in law do the same.

I love this bank the tellers are very friendly and will go out of their way to help you feel…read morecomfortable at this bank They Have A Picnic Every Summer Just To Thank People For Supporting/Using Their Bank

I have been a member of this credit union for about a year now. I opened the account because it's…read moreclose to work and it was recommended by a co worker. On Friday I asked my boyfriend to make the 35 minute drive from our home to deposit $100 into my account. He had to go inside the bank because there are no ATMs outside that he could make this deposit through. Anyway, he walked inside and immediately all eyes were on him. No one greeted him just stares. He went up to the teller explaining that he would like to make a deposit into my account, he had my info in hand. Rose , the teller told him he could not deposit money because he was not an account holder. My boyfriend went on to repeat himself that it was a deposit and again Rose told him he could not make a deposit. Confused he simply said ok thank you. Moments later I get a phone call from the teller and she says that a man came in wanting to make a deposit into my account. She was shaken, her voice was cracking, I agreed and said yes. She said she did not allow him to make the deposit even though she said he did want make a deposit. I asked her why she didn't "allow" him to. She said " I dont know why, I didn't know what he wanted well he did say he wanted to make a deposit but but but he didn't have any cash in his hand." RIDICULOUS!!!!!!!! So, I am warning all other people who do not look like Rose to beware she may not grant you banking services because she doesn't know why. I KNOW WHY!

I have lived all over the United States and banked with regular banks as well as credit unions and…read moreuniversally they had predatory practices. I have now banked with TMTFCU for several years and have been pleasantly surprised that their policies are very straightforward and they practice their policies. They always process deposits before debits. If the account becomes overdrawn, the customer is given 24 hours to bring the account current. They go out of the way to work with you if there are problems. An overdrawn account gets one overdraft charge regardless of the number of checks processed. This bank is so far above every other bank I have dealt with over my entire fifty years of banking. I cannot say enough good things about this bank. They are very customer oriented.