MUST READ. Only if 0 Star was an option. Total Fitness is a complete and utter disgrace. We were harassed, pressured, lied to and completely manipulated by Gill, a membership "assistant". Gill is certainly not to be trusted, she twisted the facts, hid costs and was completely unprofessional.
I am writing this review as I was planning on signing up to Total Fitness Prenton with my family (5 of us) we went in purposely to speak to a member of staff and spoke to Gill. We asked about having a shorter contract as 12 months is not very flexible for our needs. Gill then told us about the company's 3 month contract which then gave us the option to have a rolling monthly contract after the first 3 months lock in. Which she said would give us the opportunity to cancel if we gave notice the month prior.
We told Gill that the 3 month contract would suit all of us.
She then wrote the prices that each of us would pay per month and explained the £10 joining fee for the 3 month contract.
We gave it a few days to discuss it as a family in which Gill repeatedly called my mobile and left voicemails if I did not pick up, as she was beyond desperate to get us locked into a contract with the gym. ALARM BELLS SHOULD HAVE BEEN RINGING IN MY EARS THEN.
My son then went on his own to join, only to be charged by Gill a £30 joining fee and a price hike of £5 per month for his membership. When he queried her why this was, Gill said "well I did tell you", he felt very pressured as she was incredibly pushy and insistent that she had told us both about all of the price hike for a 3 month rolling contract even though she didn't and lied to just get us to join.
When my son was signing up she used disgraceful manipulation tactics saying to him that she spoke to me before and that he may as well sign up for a 12 month contract as I was going to. Gill then started to pressure him to sign his girlfriend up and pay on his card even though she was not there. My son had to tell her 3 TIMES that he did not want to LOCK his girlfriend without her even there or himself into a 12 MONTH CONTRACT as we made is VERY CLEAR we only wanted the 3 month contract that then went on to a monthly rolling contract.
We he rang me to tell me about what had happened with Gill I immediately rang the Head Office as I wanted to get from them what exactly the prices are, which I did, and they were not what Gill had just told my son.
I then picked him up and went in to challenge Gill in which she offered a refund to my son which we gladly took!
So BEWARE of this gym. The sneaky and sly tactics Gill implemented are exactly why gyms get a very bad name.
STEER CLEAR of Total Fitness Prenton. They just lie, manipulate and harass customers.
NOTE: Go to a nice gym like The Gym Group in Liverpool One opposite the Albert Dock (a beautiful view), it is only £13.99 per month and you can CANCEL ANY TIME. THERE IS NO CONTRACT. Also their joining fee is currently only £5. It is 24/7, it is very clean and the staff are lovely at The Gym Group.
Thanks for reading, I hope this review helped you.
I did not leave this review in anger as it has been just over a week since this happened. However after speaking to many, many people about this incident with Total Fitness Prenton, all of them were equally shocked and appalled by their behaviour and gross misconduct and said that I can't not leave a poor review as we must let others know what Total Fitness Prenton is really like. read more