I have been using Total Perfection to clean my windows for years and was always happy with their service. Troy always came out, was professional, efficient and did a good job!
I called prior to Thanksgiving to request a cleaning, I spoke to Pam and she indicted they could come out on the 22nd between 10:30 & 11am. I did not specifically ask for Troy but assumed he would come since he had always done my windows in the past.
The cleaners got here at approximately 11:30 which was fine. The gentleman that knocked on the door was not Troy and indicated he was with Total Perfection. They started cleaning the windows and after a time I realized things were not going well. There were two cleaners, one older gentleman and another guy that appeared to be in his teens. I saw them cleaning the windows inside and it appeared they only had a short step ladder (some of my windows are three story high). I turned and saw the young teen stretching to try to reach the top windows. I started looking at the windows that had already been cleaned and noticed numerous smudges and placed that appeared to not be cleaned. I asked the older gentleman how he was reaching the high window and he showed me an extender stick, really? I told him there were numerous places that were smudged, I showed him some areas and re-cleaned those areas. I continued to look at the windows and saw a window in my bathroom that was not cleaned, I asked him if he cleaned it and he said yes, it was obvious it had not been cleaned, he did clean it.
I asked him if he could please go around and double check the windows for smudges and he told me to show him where. Then he said for future he recommended me asking for the person that usually came.
At that point, I called Pam and she said "if he is still there, show him the windows and have him clean them". I told her most of the windows had smudges and I felt he should double check all the windows. She told me she would call him but her attitude was that he was still at my home so it was my problem.
After she spoke to him, I was in the same place, he told me to show him where the windows were smudged. I showed him one window and he couldn't even reach where the smudge was. I work from home and was really busy and had already taken a lot of time inspecting and showing them windows. Result was they did a terrible job and were very unprofessional!!
I was also very disappointed with the response I got from Pam.
I will never use Total Perfection again!!!!!!! read more