Never, ever use this pool company! Brutal customer service! The owner Dave Warren is an arrogant jerk! I tried three times to get him on the phone to resolve my issues. He doesn't care about customers at all. He figures customers will continue to come. Boycott this company! He's got kids running his business and he hides behind them! They replaced my pool liner May last year. Did a good job doing the liner but in the process, they broke all of my LED pool lights. My lights worked before Total Tech showed up! They claimed no responsibility. They told me to call an electrician. Not our problem they said. I asked them why they completely removed my LED heads and wiring in the first place. They told me it was part of the process. Now it's going to cost me $3k this year to replace my LED's! Absolute idiots!! Find any other company but these guys! Andrew D. read more

Tried to get someone to respond for a leak in my pool for over a week finally gave up. Tried for 2 days to get someone to respond to a request for a service call for my pump they installed in 2018. After 4 calls, 2 messages taken, hung up on once, an email and a Facebook message I got a call from Dave who explained "I have to understand it's summer and they get thousands of calls a day. My best best was to come down to the store. "I told Dave that wasn't a strong business plan then Dave hung up on me. Super service at Total Tech. I'd avoid. read more

Several times we have used Total Tech to open and close our pool. Many times our pool equipment has been broken by their staff. Our liner has been stained by their staff. We have contacted the company to help resolve and no action to fix. However, their team is happy to sell you more services or products to fix what they have broken. read more

Absolutely terrible service TERRIBLE they came to our pool and took the pool cover off and didn't finish opening it. They left it for 9 weeks. NINE ENTIRE WEEKS in the summer before we had to call someone else to fix it. They told us every week someone would be coming and they never came. NEVER. The only reason we bought our house was because of the pool weve lived here for a year and for 7 weeks of the summer we couldn't even swim in it. And they charged us $500 for taking off the blue pool cover????????? It took us weeks to get them to refund us. Completely ridiculous. read more

Inconsistent. I've used them for 17 years. For the most part, their work is fine. Their response to any issues is terrible. Two examples: Several years ago when I had an old-style tarp cover with water bags, the teenagers they sent to open my pool dumped all of the leafs that were on my cover into my pool and left. I called Dave Warren at least 3 times and received no response. About 5 days later, guys showed up without advance notice to clean up the mess, but I'd already cleaned it up myself because there was no response. Today: Earlier this week, I called to arrange a fix for my skimmer, which is not drawing in debris. They sent someone out yesterday and his diagnosis was that all seems fine. Really? Why would I have called? Response was that they'd come back out to see if a weir would solve the problem. To fix lack of suction? I responded that I was going to find someone who would actually do the diagnostic to fix the problem. Their response? That they were surprised that I did not thank them for not charging me for doing nothing when they did not solve my skimmer problem. They can be good, but there can also be a lack of professionalism and an arrogance the supersedes customer focus. Buyer beware. read more

Terrible service by Total Tech Pools, Oakville ON. Lack of respect for customer's property - Paid to have technicians detect underground leak in pool pipe. They marked the area where leak was supposedly detected but cut the patterned concrete in the wrong place. Had to cut another hole 3 ft away to find the leak. In the digging process, they cut an adjacent pipe which started leaking. They applied electrical tape (which did not hold) to cover up their damage. After numerous appeals to Total Tech Pools to repair their damage, they returned to site causing additional damage in various other pool piping and totally damaged the light housing. Total Tech Pools continuously denied their poor workmanship and refused to take responsibility. They charged my credit card without my authorization and without rectifying the destruction they caused. Lack of customer service etiquette - be aware of their bad business practice! read more

I really don't do much reviews on anything other than restaurants, but this place deserves one. I have been here twice. Both times, they provided amazing service. The folks here know how to provide great customer service, an accurate information. They truly take the time to explain everything to you. read more

This is the second year running that I get services from Tech Pools. Very satisfied with their customer service and knowledge. On a number of occasions Dave will personally attend to resolving an issue or give advise, which is very much appreciated. Wish them well..... read more

We have owned our pool for 25 years and have had a number of pool companies let us down on service over the years. A neighbour recommended Total Tech Pools for a liner replacement we needed. I am so glad we listened to our neighbour. This is the our second liner installed and the experience was night and day better than the previous pool company. Gary Steyn was professional and explained what would happen and when and it actually happened. Not our previous experience with other pool companies. The job they did installing the liner was so much better as well as the Technicians clearly knew what they were doing. One guy said he had been installing liners for 20 years and it showed. Its a little a further away but we will be using Total Tech Pools for all our equipment and service needs going forward. Frank - Mississauga, Ontario read more

The WORST pool company ever. Absolutely unprofessional and can't resolve any issue. The employees just know that they can hang up on customer. Never give a right answer. DO NOT USE THIS COMPANY!!! We ordered liner in March and now in end of May, they can't tell me when I can get the liner installed. My pool is left there without liner for a whole month. They promised when I ordered that they can install within 2-3 weeks after the measurement. Now it has been a whole month and they can't even tell when I can get that!!! read more

Clean store. Efficient, friendly and knowledgeable staff. I'm from meadowvale, and this place just won my business.

Worst company ever. The owner is rude and extremely arrogant. They did a horrible job replacing my pool liner and filter. They actually broke connectors and blame it on my husband. Avoid this company at all cost. There are better pool service companies in Oakville. read more

Hired them for a railing and liner replacement job in 2016. That is an very unfortunate decision. The railing they installed popped out in 2017, and I didn't think it is a big deal. However, the gap became bigger this year. I called them to fix it, but they asked $400 to fix it. And told me that the railing has no warranty. It was never explained to me that the $1000 railing job I paid has no warranty, and it will need 40% of total install fee to fix it?? It is a pure workmanship problem, they just need to put in self tap screw to secure the railing back. I will not recommend this company. read more

Great pool shop. The owner is amazing and very knowledgable. He helped me work out the bugs on my pentair pool system (new house). His staff is always friendly and helpful. I drive 30 min just to work with them. read more

Buyer Beware, not a company of integrity. Will never use them or shop there again. We did some price shopping for the closing of our pool and the repair of a few concrete anchors to hold our pool cover. I was given a competitive price for one service call to complete both items from 3 companies and ended up going with Total Tech. When the guys arrived to do the work, I was informed that only the pool closing was going to be completed and I would have to call to set up an additional service call for the repair of the concrete anchors to hold the winter cover, which would come at an additional cost to me. I was told that the receptionist booking the calls had misinformed me - "she is old" was the excuse given. I spoke to the GM to address my concern of the additional cost which may have prompted me to go with another company had I known, and I was told bluntly, that despite this being an error on their part, and I will be incurring additional cost because of it, they are not willing to do anything to rectify their mistake. In trying to elevate my concern to the owner David, after several failed call attempts, I received a voicemail from him indicating that the two items I requested are separate jobs, and I needed to book them as such - not addressing my concern or their error at all. Brutal. You can't trust they will complete the job as outlined, and they don't care to fix their errors when mistakes are made. Not a company I would ever trust or hire. read more