"Barbara and the team were amazing! I was shopping for a special bottle of champagne for my graduation, and she took the time to explain the different tastes and flavor profiles to help me find the perfect one. She even walked around the store with me and helped me find everything I needed. The customer service was truly immaculate, and they made the whole experience feel special. I'll definitely be coming back!" read more

They always charged you more, pay attention to your products. Example when buying salad tomatoes and they charged me for Roma, that was more expensive. Service not to good. read more

Terrible Customer Service at a visit yesterday. The guy that helped me with the wine was friendly, but then he got sidetracked so he called another guy who came over and used the F word to the other guy (and then told him that he was just kidding). Then when I told him exactly what tequila I wanted, he said I should not buy that because of political reasons. He was insistent that I shouldn't buy it and kept repeating "I wouldn't buy it". It just made things uncomfortable. read more

I don't drink - haven't in decades. But my lady sure enjoys a glass of wine or two. So I enjoy coming here to keep her wine fridge proper stocked I like their private locked up selection of Bordeaux. I've gifted several $1500+ bottles of Bordeaux to my lady and she loves them. They carry a nice selection of high end stuff. And, they have excellent staff that helps you make a well informed decision when it comes to such purchases. From Bordeaux, to high end tequila as gifts, any time you're both a person that lives In sobriety and spending over $500, it's wise to have l knowledge staff helping you out. The store is huge, clean and easy to navigate. And I like that they offer more than just alcohol. They even give free tastings sometimes. But, don't over indulge - don't drink and drive read more

See all

Such awesome customer service, huge selection will come back again. Shout out to all the workers in there. They're very attentive and make sure I got what I needed read more

The selection is huge. I already had a vodka in my hand when an employee gave me some info about a vodka that was severely discounted due to the distillery being sold to another company in Poland. It was such a great deal, I spent more than I planned on one bottle and decided to buy 2 bottles. Very helpful staff. read more

Now this place is hella dope! I'm visiting some family and wanted to grab a case of my favorite beer that I can't get where I currently live. I searched the beer maker's website and they led me to this location. I was not expecting such a diverse and awesome selection. This place was poppin' straight from the get-go. It was very clean and organized with clear signs suggesting what was in each area (which definitely prevented you from getting overwhelmed with all their selections). I found my beer on the quicks, but my wife who was FaceTiming was telling me she wanted "a cider that wasn't too sweet". Lol I found a worker and they helped facetime with my wife to find out what they think she would like. I appreciated that Wish they had this store where I live. read more

See all

I live in LA and the TW&M are nice here but the El Paso store is really nice. Friendly staff, everything was easy to find and if you couldn't find it they were eager to assist. I was going to be driving through El Paso and noticed they had a couple of bottles that I can't get in LA. I purchased ahead of time and picked up. Wearing a mask is optional in Texas so it felt good not being forced to wear one as they do in California. Some of the staff wore one but that's on them. Great store. Right off Interstate 10. Easy on....easy of. Plenty of parking. You can't go wrong here. If I'm in the area, I'll stop again. read more

See all

Staff here are always helpful. Adrian went above and beyond on my last visit to help me find a product I thought was out of stock, and request they order more. I've done a food bit of in-store shopping, drive up pickup and also delivery during the pandemic. All of those experiences met or exceeded expectations. I don't love the wine selection in the El Paso area (this is not just a Total Wine issue) but I love their selection of beer and spirits. And they have an unequaled selection of all the "fixins" or "accoutrements" for those who like to make fancy cocktails. I'm also personally thrilled with the selection of digestifs. read more

Aloha, never have I ever been to such an enormous , neat place like this for all your alcohol needs PLUS they have a nice cigar room as well. They have one of the best whisky collections ever. The staff was amazing and super helpful in helping me with my selections. Can't wait to go again. read more

See all

This store just goes to show how kool El Paso is becoming. This store is not just your everyday liquor but the winery warehouse from heaven. They pretty much have it all. The service was exceptional and they have tastings throughout the store. The piéce de résistance is that you can find some of those old school classics plus rarities. For a mere $3373.00 you grab that bottle of Louis the 15th. My point is if you know people who enjoy a great bottle of wine or liquor this is the place to grab the special Christmas present. Glasses to bottle racks even chillers. Got to grab me one for thanksgiving. Last but not least they have a party tasting room for you and your friends. They were doing a bean bag toss at the front door for prizes. I really enjoyed just walking through the store. Great addition to the Fountains mall. read more

Total Wine & More - Tobacco Shops Near Me - El Paso, Texas

Where do i even begin!??? So i have been solely dependant on Specs being THE alcohol store because thats what ive become accostumed to. But when youre on the search for a particular Cabernet brand and Google says its at Total Wine and More, you get there quick fast and in a hurry before they close! I truly wasnt prepared for what was coming next! Just from the name itself, i did not realize how the "and More" actually implied. It was just WAY beyond that! I was floored at their endless selections of not only wine, but of all the hard liquors! And not only did they offer an amazing selection of glassware, but there were endless possibilities to throw together a brunch party or any other type of celebration!... using COVID precautions of course lol. But seriously! The employees are VERY knowledgeable about their wines and what appropriate wine glasses to use! It was absolutely mind blowing! Cannot wait to come back for my aerated wine glasa for Malbec or Cabs! read more

Terrible phone customer service! Mike was clueless about providing information and uninterested in helping me he was rude. It seems like they don't even want to sell their products. Do not recommend! read more

Very nice selection and have anything you can think of. Well organized with good prices and knowledgeable and helpful staff.

Holy sh*t do I love this place. There is nothing like this anywhere else in El Paso. They have everything and anything you could ever imagine. They know they offer so many different things you can sample ANYTHING! Weather you're shopping for a party or for yourself 11/10 recommend. read more

Total Wine & More - Wine and Beer and Liquor oh my! - Tobacco Shops Near Me - El Paso, Texas

This place is fantastic! It's everything I thought it would be and more! Where do I start? Let's see...Well I have to say it's like an adult candy store! Besides lots of alcohol, they actually have alcohol-infused gummies. They were about $28 so I said no thanks. I may have to come back for them soon. I didn't know where to start so I just walked around. Get this...they actually let you sample some of the liquors and wines, etc. The ones that are available for sampling have bright signs on them. I decided to try some organic Vodka from Austin. I loved the strawberry-flavored. I bought a bottle of it for $20. It's like candy water with a little burn. I tried another vodka with chile in it. No thanks. I love my chile but not mixed with vodka. I also bought a six-pack of Ace Rose flavored. I love their pineapple cider. I'm excited to try their Rose. They also have a great selection of cigars and stuff you may need for your home bar. They had a very cute Knome bottle opener I almost went home with for $7-8. They also offer to assist at weddings. I think they can help with the bottles. I'm not too sure. The staff's very nice and helpful around the store. They let you look around in peace but offer to help if you need it. I love that! No pressure to buy but still friendly. Will I be back? Absolutely! read more

See all

Total Wine is a national chain and I was familiar with other stores in the east. This one is tucked into the far corner of El Paso's "Fountains" mall, so I had to call them to get directions to supplement my phone's GPS. When I walked into the store I spoke to the first store person available in my search for a particular French wine. He didn't know but promptly fixed me up with someone who did. The prices are very good and the selection is huge. Got a case of wine and was then assisted in the search for a nice bottle of port and a huge bottle of tequila. I was advised that the latter was good enough for sipping or mixing. Checkout included credit onto my fiancé's Total rewards account and an offer to help me out to the vehicle with my haul. Good shopping experience! read more

0/10 do not recommend. While the selection is nice, the manager was extremely rude to me when I asked a question about a certain brand. I will not spend my money anywhere that degrades it's customers or makes others feel stupid. read more

Fantastic selection of wine and liquor. Staff was friendly and immediately greeted me when I walked in the door. I went in to buy a Cabernet for a friend and knew absolutely nothing about them, but the gentleman helping me, led me directly to a Cabernet within the price range I gave him and highly recommended it. My friend loved it and drank the entire bottle the same night. I highly recommend this store. Fantastic selection, amazing customer service, clean, and just overall great ! I'd frequent it often if I lived anywhere near here. Thank you for making this Houstonian feel so welcome !!!!! read more

I enjoyed shopping here, this place had anything alcohol related you could imagine. If you're a wine lover, definitely check it out. It's a very impressive collection & I found the rare wine I can never find anywhere. They also carry local wines. The store is huge and 75% of their stock seemed to be wine The liquor & beer sections are worth a look. I saw a lot of craft & import beer. The tequila aisle is very impressive. There were several sample tables offering a variety of items. The prices are reasonable & beat a lot of other places in town. If the location were more convenient I would've given 5 stars. read more

Huge store with pretty decent selection. However if you're buying beer make sure you look at the best by dates, bought some beers earlier this week and they had best by date of July 2019. It's January 2020. You'd expect a store of this caliber have some proper checks and controls for these type of things but make sure you do you HW and check the dates yourself! read more

In three minutes, two employees told us six times that there were about to close. Calm down. Since they are closed on Sundays, they need to maximize on Friday night sales, and such. We were so annoyed, that we almost just left. No other stores bother people like that. read more

I've been to several Total Wine stores and this store is by far the best. Mike, Yourian and David are amazing when it comes to whiskey. They are so knowledgeable, friendly and they make every visit an amazing experience. read more

Yesterday I went to make a purchase and received the most Disgusting and Discriminating treatment I have ever had in my entire life. I had several expensive tequila bottles in my cart when Manager on duty Gil Frijo, approached me with a bad attitude telling me I could only purchase one bottle. I said ok, then I called friends and family so they could go and pick up their bottles since I could not make the entire purchase. Then he came back and said it was only ONE bottle per group..... long story short he kept on giving me excuses and telling me not to be cussing in HIS store & in front of children (which their was no children around btw) he ended up kicking me out of "his" store. Later I learned he let my friends take more than one bottle when they went to pick them up! Never coming back! read more

Everything was fine until the cashier didn't allow us to buy alcohol because we had our child with us--meanwhile other much younger children were walking around with their guardians in the store. Then had the audacity to say, "You should've just left her in the car." Horrible customer service. read more

I really think this place is terrible. I have been to other locations in the Great State of Texas and they are way better. I called last Friday asking for a particular beer, the lady that answered checked in the back and said she had six singles for me and could hold them the rest of the day. I told her that I would not be able to go until the next day, thanks anyways. The next day I excitedly went to the craft beer counter and told the lady of my conversation from the day before, she was too busy making "flags of the world" and told me they didn't have any, without even taking the time to check in the back. LAZY. I then went to the CUSTOMER SERVICE counter where a man and a woman proceeded to ignore me because they were too busy writing crap on notebooks. LAZY. A young man came by to help, I explained my conversation from the day before and he was utterly confused and it seemed like he did not want to check. LAZY. I told him thanks anyways, I got in my truck and drove to Specs instead. This place thinks that they are doing you a favor by taking your money. This place will not change until the leadership decides that it needs to set the example. Most employees here do not give a rats tail about customers. read more