bought a vape that literally would not hold a charge(would charge for hours and die after a couple…read morehit, an associate even saw), HAD TO EXCHANGE bc I could not use it? Bought another vape, paid the difference and that one absolutely sucked and would not stop leaking. Tried to get a refund and they said the receipt says NO REFUNDS, do u see anywhere on this receipt no refunds? I WOULD NEVER HAVE EVEN BOUGHT THE FIRST DEVICE IF IT SAID THAT. Do not come here. They will scam u and try to make it ur fault. Btw I talked to someone named kaley. She told me TO MY FACE I could get a refund and then told the associate no over the phone. So now I'm stuck w a device that doesnt work. They banned me for being upset, didn't get loud or rude with ANYONE. Will be telling everyone not to come here. Extremely unprofessional.

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The staff at the atascocita location are always knowledgeable and very friendly and helpful. They…read morealways make me laugh. I use their 5-star reward system to earn discounts and once by mistake, my accumulated points got deleted. They went of their way to track the error down and fix it instead of passing the buck. They made it right, and that's service above and beyond the sale.

I'm going to start off by saying I do love this place. I go to this location at least 3-4 times a…read moreweek. I've even brought friends there to make there purchases as well. Well last night I went and there was a employee I've never seen before, I told him what I wanted and then walked to the register. I proceeded to type in my loyalty number he rang me up and told me the price. I questioned the price cause it was different than 2 days prior. He told me that it has been the price since he has been working there. 6 dollars more than normal. I paid and went on my way. All day today it bothered me, then once I opened my new vape it didn't even work. They do have a 24 hour return policy for things that don't work. (A plus) so when I returned there was a different employee there so I asked him how much are these vapes and he told me the price that I have always thought it has been I was overcharged by 6 dollars. What really made me upset is that when he handed me the return receipt it said 6 dollars less than what I originally paid! Bottom line this employee was shady for charging different prices to loyal customers! I guess it was his tip!! SMH I will still return and buy my items but I'll be very aware of my past experience and will NEVER buy anything if that particular employee is working the register.

Super helpful and helped me make great informed choices. Can't remember the ladies names but one…read morewas kinda vertically challenged and the other one had cute pink hair...lol.

Just picked up a FAULTY Geekvape Pulse from this place for almost $30. The woman there stated she's…read morevaped on them before, but when I told her multiple times it is not producing the flavor or the amount of vapor typical for this vape, stated there was nothing else she could do because it blew vapor. Extremely disappointing customer service, considering it's why your shop mostly stays open, you'd think they'd remedy issues like this. I've also worked for this company, and now how to properly handle these issues. Officially have lost my business, as well as my respect for the company.

Sold my husband the wrong item but did give a full refund minus the tip. Also offered to exchange…read morefor 2 bottles of juice. I would have definitely taken him up on that put I wasn't there to pick out what I would have wanted. From what my husband told me they were very nice and they are very accommodating which is really nice. Thank you so much for your help.

Extremely overpriced and all the glass is from D.H Gate…read more This quality is not worth the over marked prices.

This was the first time I have been there, but my Houston friend goes there all the time. The shop…read moreis amazing!!! Very well lit, clean, friendly staff that gets you in and out. I paid only $12.58 a carton for my product here, and would normally end up paying $20.00 in San Antonio for the same product. I have since quit smoking and gone to Vape, but if I ever take smoking back up, I will call these people and see if they ship.

Great selection, great prices, staff is friendly and knowledgeable plus they carry my favorite…read moretequila La santa!!

When I walked in the store, it smelled like someone had just let out a HUGE FART. They did have…read morethe items I was looking for & prices were comparable to other stores.

Beautiful store with great prices compared to other smoke shops in the area. The guy that assisted…read moreus was very helpful. Will be back again soon!!

From the owner: "Truly, a One Stop Smoke shop. This is a smoke shop. You can find anything that you may need. With…read moregreat customer service and 100% customer satisfaction, we carry all the products you could ever need at a smoke shop. Stop by and see for yourself!"

Great selection and service Plenty of parking. I went here…read moreto get a few cigars for a gift

I stopped in to buy a gift for my husband and received very helpful suggestions. Highly recommend!read more