I stopped in to pick up a specific cognac for a holiday party, Hennessy VSOP. I told Johnnie what I was after, and he pointed me toward another cognac that had better quality and a smoother taste for a lower price. Alotlower. He let me try a sample, and it really was smoother, so I went with that instead. The customer service at Total Wine is always great. They help you find what you want, they're friendly, and you can tell they enjoy helping people. Total is alright with me. read more

Very good selection overall but why were the patrons so unpleasant? Carts blocking isles, people just walking into you, etc. Staff was pretty non-existent which didn't help and the mid-afternoon lines were LONG. read more

Overall, they have a great wine & liquor selection. I'm happy they sell sugar for the rim. I gave it 4 stars because it wasn't always easy finding someone if I had a question - I had to go near the front & one or two cashiers could not help. The app/website is pretty helpful if you already know what you are looking for. It tells you the aisle and bay number. However, this is not always the case. While searching for the plastic martini cups, the website told me to see a team member. Most of the plastic cups are near the cigar area. Notably, they seem more affordable than other places, which is good. read more

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Super friendly staff and very helpful finding new bottles to explore and try!! Yadira and Ingrid are the kindest sweetest people and were very helpful. read more

Never no one around to help you locate an item. I had to wander around aimlessly searching for one item and stuck inside for 30 minutes. I scoured the aisles, looking for a worker, though it was impossible as no one is walking around to help. I'm not much of a drinker so no, I would not be able to locate many items. I was looking for the mead and found it strange it was listed near Sherry. Also, the taste lady who directed me to walk left to find wasn't helpful, ended up by the canned alcohol aisle. Just fix having workers show customers where items in the store are (walking with them). I'm not an alcoholic so, no I don't know where everything is and don't come in often. I'd have to stick to a different location since this one doesn't pride themselves on customer service. Not even the cashiers are helpful. read more

Total Wine & More - These look alike to the ones in my video game. - Beer, Wine & Spirits Near Me - Pearland, Texas

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We signed up for the wine tasting old world and it was really informative and the wine was good . We tried 8 different wines ( 4 white and 4 red). The event also came with small bites . It was a good experience and we would definitely do it again . The event was about 20 bucks a person . read more

Total Wine & More - Total wine tasting experience - Beer, Wine & Spirits Near Me - Pearland, Texas

Niles is the best host. He was so friendly I ended up buying 200 worth of liquor. Marion was not helpful and nasty. Thank you Niles. Every time I come to total Wine, he always takes care of me and my family and friends. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pearland, Texas

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This location has a great selection and super friendly staff. They also very often have promotional tastings from different vendors. I love coming here and browsing around. Definitely recommend! read more

Attending a wine tasting class here and had a great time. You pay a small fee and get to taste various wines while getting the background on each and being educated on wines made in various regions and countries. Small bites (charcuterie) were provided along with water (in addition to wine). You get a pamphlet with more information and are able to jot down notes on each wine you sample for further reference. It was brought to our attention they also have classes on whiskey tasting and mixology. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pearland, Texas

Love total wine so much that I am a grand reserve member. A few weeks ago and today Johnnie (101632) made my experience unpleasant. He needs customer service training. read more

Today when I went inside of there to purchase alcohol, the supervisor, Johnnie said he needed to ID my cousin that was of age and myself. Please don't go to this place unless you wanna be harassed read more

Helpful workers on the floor. A clean place with a great selection. Now the bad. Only one long line open and the cashier was not friendly in any way. An item that was listed as $4.99 on the shelf rang up as $10.99. The cashier would not honor the store's price, even after my wife ran back to snap a photo and showed it to her. Perhaps an employee stocked the item in the wrong spot and meanwhile people are making buying decisions based on the inaccurate price only to be charged over double. Unreliable price tags and anti-consumer policies will lead customers like me to frequent the other local options. read more

Total Wine & More - $4.99 Minis? Nope, it's actually $10.99. - Beer, Wine & Spirits Near Me - Pearland, Texas

Go to place! Staff is knowledgeable of the items and whereabouts. Everyone is always helpful

Liquor stores wasted no time in setting up shop in Pearland once the liquor laws were changed recently. Total Wine is definitely a welcome addition to my hood! This location in particular is smaller compared to the Baybrook location, but still has a great selection I can live with. They have a great humidor for you cigar smokers, as well as a walk in cooler for beer and some wines. The staff was very knowledgeable when I had questions about wines. If you come in during busy times, be ready to sample a few items and spend time walking around. What makes this place stand out amongst it's competitors is the prices. You can't beat them! I knock one star only because for a beer snob like me, they didn't have the variety like their other locations. I'll be back! read more

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If you need help with anything ask for Kenneth he is hilarious & will help you with what you need. If he doesn't have the answer he will get you with the right person to help you. He loaded everything on a huge cart & loaded the whole car for my sister & I. Michelle is the wine guru & will keep you at or under budget. We went in for a large amount of alcohol for a wedding in a week and couldn't have asked for better help! read more

Amazing selection of wine and spirits! Nice beer choices, but need more European brands IMHO. Prices are great! read more

I have given this location two chances too many. Extremely disappointed. We have a wedding in 60 days and this is my second appointment for a consultation where I have showed up and the lady who was scheduled to do our consult called out sick. No call, no email. Taking our business elsewhere. read more

I absolutely love Total Wine and have been going for years. I went today and had the worst customer experience ever. The cashier by the name Litzy is one of the most unprofessional and rudest cashiers I've ever seen. She has made me never want to come to this establishment again and be better off with Specs. How can a cashier be so rude to a customer ?!? Terrible establishment in my opinion! Fix ur cashiers!! read more

I am shocked with the service at this location today. I went here with my brothers for some last minute drinks for our family gathering tomorrow. One of my brothers didn't have his ID, but my other two brothers did. They are all of age and two of my brothers came from out of state for our family gathering. Since one of my brothers did not have his ID, they decided not to sell the other two drinks. The manager came to them twice and he refused to sell my brothers who had their IDs and who are over 30 drinks. I'm shocked because I've gone to this store with my niece, who is 6 years old to buy wine and I was never refused service. However, my brothers were refused service for what? I've never heard of an establishment refusing service to individuals of age. I understand them not selling to the individual without an ID, but not selling to individuals of age is new to me. Clearly, they were not in need of our business and I will never visit this location again. Update on my review: the following day, my brother noticed he was charged for the liquor Total wine refused to sell him. He called total wine to get them to refund him his money, since they refused them service. However, the manager told him to come to the store and show him the charges. Unfortunately, my brother was heading back home, they knew he was from out of state because he showed them his ID (which the store clerk thought was false hence why she called the manager the first time). All the manager asked him, instead of apologizing and correcting the mistake, was when was he coming back to Texas to show him the charges. This is the most bizarre thing I've ever witnessed. You have computers and receipts for a reason. When you charge someone a receipt prints for him and the store. Additionally, they were the pray customers on Saturday night. You know you have their receipt. I wish I could give them a zero. Finale update: my brother was able to get a refund for the charges on his card. When he requested the receipt that the cashier did not provide him, he noticed that he was charged for Crowne Royale and Ciroc. This is strange because they had a bottle of Gin and Scotch. They were the only three (3) people in the store besides the cashier and manager. All I can say is check your receipts before leaving the store. read more

While others are out stocking up on toilet paper, we are here getting the essentials. They always have what I need with fast, friendly service. Generally there are samples served, but I'm sure that has been removed for health concerns. Thank you for being open in such.....unsure times. Back to quarantine I go!! read more

Total Wine & More - Outside the store - Beer, Wine & Spirits Near Me - Pearland, Texas

Best selection for spirits in pearland. They have a lot of foreign drinks which is what I'm always trying to check out. The people here are very professional as well. The store is huge. I will definitely be back very very soon whenever I need to restock read more

In regards to Total Wine response I'm of age and don't need a parent with me , I went to Specs today just to see the difference and they do not card every one that's with you just the person that's purchasing alcohol. When telling me about policy make sure to add signs letting people know not to enter the store if they are not purchasing alcohol read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pearland, Texas

David and Tristian were both very helpful. As mentioned, David was very helpful when answering my questions, I had 1 million questions.Tristian Not only answer all of my questions when checking out, she also accommodated me when I decided that I only wanted the large bottle of tequila, as opposed to the tequila and the two bottles of wine that she had just rung up. Angela also assisted with the return, and everything went seamlessly. I'm SO glad I found this location! It's even better than the ones in LA! read more

They always have what I need and their staff is always super friendly! They are also back to giving out testers ! I miss those

Read fine print. 6 bottles doesn't "qualify" as the discount. It has to be their selection of 6 bottles. Gone to HEB, their selection is just as good and priced competitively. read more

Website says orders processed in one business day. Took three days. Sent them an email, automated response said they would get back to me in 72 hours. Took them a week and they blamed UPS. Set another email and reminded them their website said orders processed within 24 hours. Been 72 hours and I still haven't heard back. read more

Completely incompetent staff. I ordered online, they took the funds out of my card, and called me to tell me that some cigars in my order were not in stock. Fine, let's just replace that with different cigars, I'll pay the difference. Well they tried to run the full amount again, instead of just the difference of $6, and when the card declined they decided to cancel my entire order. Now I don't have my money or anything from the order. Great. Lady on the phone keeps telling me that they didn't charge the card while I'm looking at my statement seeing they charged my card. read more

This is the worst experience for delivery. They charges us $10 for delivery then just drove by and never delivered our order. Then they refunded the order but not the charges for delivery during this already stressful times these assholes decided to make money by faux delivery when we were waiting at the door for and hour during our delivery time slot. And when we called them, no one answered called them 5-10 times. It's unbelievable how terrible this experience was. I really never even want to shop here again. But DO NOT LET THEM DELIVER!!!! read more

Just finished a WONDERFUL wine class hosted by Mr Gerardo Mercado!!! He was exceptionally knowledgeable and such a fun teacher! It was perfect for our date night and definitely looking forward to more of his classes! Cheers to champagne! read more

The AMAZING customer service we received today helped us gain a new favorite tequila! Major kudos to the Spirits Manager, Hannah. Although we were the cliche Cino de mayo tequila shoppers, Hannah took great care of us. She was veryyy knowledgeable on the different tequila distilling methods and their effects after drinking. She really knows her stuff! I was so impressed to find that I enjoyed both of Hannah's recommendations and look forward to having "my" tequila from here on out! Thanks Hannah! read more

Very unhelpful people they are lazy and dont want to work at all , on the other hand you go to spec' s they always want to help . Even the manager was unaware of where the product s are read more

Love this place. If you cant find it here it probably isnt available. Friendly and Knowledgeable staff. Fantastic prices. My new favorite go-to liquor store. read more

Great experience , I have been awaiting for this location to open . Upon arrival I immediately noticed the neatness and organization . Great selection of wine , spirits , and craft beer . Great service and friendly staff , I will truly frequent them for my beer . read more

The store has products listed cheaper than they are when scanned. Beware, check the prices before standing in line. Bait and Switch, Go to SPECS never had that problem. Total wine would not honor the lower prices they had listed. BEWARE!!! read more

Under no circumstances would I ever shop here again. Made a purchase Christmas eve and the teller told me that I did not have the right pin for that card and the transaction was denied. No problem, I used another card and the transaction went through. Two days later the transaction was posted to both accounts. Well, thinks happen and I went to the store to let them know of the mistake. The manager claimed they only had one transaction posted and since I only had a receipt for one transaction the could do nothing. he claimed he could only see "1 card" on the video. The manager didn't have enough respect to come and tell me his self. He sent the poor little teller out to tell me. All Chase cards I have are blue and there is no way he could tell he difference on video. SO I left and challenged both transactions with my bank. Never willI go there again. read more

The check out people here are extremely rude! And it is always extremely crowded at this location. It also seems like every time I am looking for something in particular that I would think they would have here they never have it. read more

Terrible service at check out very rude. The experience was lack luster. Only a few people made it better but overall it wasn't worth my time. read more

This was my first time going to a total wine and heard good things about it. However, it being my first time, horrible service. I understand that I went at a last minute time, but the way I was treated, probably won't be going here again. I needed a last minute gift and I wanted to go in and get out. There was a tall white male with glasses, possibly a manager but he didn't have a name tag, and warned us maybe 5 minutes before closing to get in line. Instead of breathing down our necks and being rude to "hurry in and get in line stop browsing now" he didn't even bother asking to help us so we could leave quickly. As it was 9:00 and I still couldn't find what I needed, he came back and was standing right behind telling us to get in line now to stop looking. I get it's 9:00, but they way he said it was not needed. Now I'm not the one to pull the race card but as I'm in line, I notice most of all the customers are minorities, and yet I still see white customers "browsing" past the time of closing. However, our cashier was nice unsure of her name. read more