On Tuesday 18th I had the misfortune to walk into this place and purchase sweet and sour pork and honey chilli chicken. Really I should have had more sense when I saw the two young boys blundering round the kitchen looking like younger versions of Manuel from Faulty Towers, but as I have had food before from there and it was OK I stupidly went ahead.
The chips were like rubber, and cold. The stir fried vegetables that came with the pork were actually raw onion and raw red and green peppers. The pork itself was 99% fat, and the whole thing was cold. Normally Im not a fussy eater and can scarf well nigh anything, but this got scraped into the bin (I didn't want to give the dog stomach upset).
I thought I would give the owner/manager a chance to resolve things, and gave him a call, explaining that I had literally had to scrape £15.00 worth of food into the bin.......now if he knew anything about Customer Service he could have kept my custom, and I would have recommended Totos, as anyone can have an off night, but his suggestion that he would "give me a bit of discount off my next order", was frankly ludicrous, I was not going to throw good money after bad.
A proper way to handle my complaint would have been to apologise profusely for my waste of time driving over, and to send a perfectly cooked dish to my door, so I would have got what I'd paid for. Since speaking to others its clear that this place has gone way downhill, it only has one star for hygiene, and the food is appalling. read more