1. Touch of Quality Cleaners

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    Crystal River, FL

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    Touch of Quality Cleaners

    2.0 (3 reviews)
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    Touch of Quality Cleaners

    Touch of Quality Cleaners

    1.0
    (2 reviews)

    I dropped off 7 pieces on October 13. All were promised to be ready by October 17. They made me…read moreuse their new automated drop off system and download an app to track my items. My items were not showing as ready in the app as of October 20. So I tried to call them multiple times to no avail. Finally on October 28 I called Crystal River, who told me they could not help me and never to use Homosassa again and gave me the plant number in Brooksville. After multiple phone calls to the plant and finally getting hold of someone in Homosassa I was told multiple lies regarding the status of my items. Bottom line, they lost a pair of expensive suit pants. They only tried to find them after my phone calls. No one called me during this time to let me know what was going on. This held up my entire order. After great frustration, I was finally given back 6 of my 7 items today and a check for the missing pants. I also did not pay for the dry cleaning. I will not use this dry cleaner again, as everyone was blaming everyone else and lying about what was going on. I still believe the pants are somewhere in the Homosassa location but who knows!

    Due to their poor dry cleaning and appalling customer service, I do not recommend this dry cleaner…read more In December 2022, I dropped off a pleated skirt to be dry cleaned. When I picked up the skirt, I noticed that the pleats had been pressed incorrectly, making the skirt unwearable. I asked the woman behind the counter (Clerk One) if they could fix their mistake by re-press the skirt correctly. She said yes and at no charge. When I comeback to pick up my skirt, there is a different woman behind the counter (Clerk Two). I ask for my skirt. It had not been pressed. I explained the situation and she says she will call the owner. I comeback a third time. I ask Clerk Two for my skirt. She says it isn't fix and that they are not going fixing it. I take my skirt and leave. After using their service for seven years, I will not go back. There is no longer a "Touch of Quality" at this cleaners.

    Touch of Quality Cleaners - laundryservices - Updated July 2026

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