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    Touchstone ABA

    5.0 (1 review)
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    9 months ago

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    Behavioral Intervention Group - My kids playing during therapy

    Behavioral Intervention Group

    5.0(3 reviews)
    57.4 mi

    Only giving 5 stars because I can't give 10!! I have 2 children with ASD. They're 3 (girl) and boy…read more(4). I can't say enough good things about BIG. Before starting therapy my husband and I were terrified to leave our babies with strangers and have no way to supervise whether they were ok or not. They've created such an environment we knew when we walked in the doors for assessments that our babies were in good hands. We were greeted with a warm welcome and buzzed into the back to take a tour of the facility while assessments were being done. There are devices in place to prevent children from eloping if they're prone to that. They are in a classroom setting however they still have a therapist assigned specifically for your child. Compared to other ABA clinics, BIG is the GOLD STANDARD of the Baton Rouge, Hammond, and the New Orleans area hands down. I love that they require a certain level of education to work there as well as requiring continued education. I won't go into detail, but It's very obvious that the children's well-being is top priority and this company isn't in it just for the money. Cassie, one of the owners seems to have a very close knit relationship with all the kids involved in her clinic. She has treated me and my family nothing short of like her own family. There is a BCBA present at all times instead of like some companies that just have a BCBA supervise periodically. Kelsey and Kourtney are AMAZING BCBAs and we started seeing huge improvements with both kids within the first week. My children are non-verbal and had no way to communicate upon starting. They VERY QUICKLY implemented PECS and gave my babies a way to talk to me. We've never had any issues with inconsistent staffing or had any days where there was not a therapist available to work with them unlike other companies who constantly have that issue. When we pull up to the building in the morning the kids both light up and begin smiling and laughing and I can just tell that they truly enjoy being there. I never wonder if they are being mistreated while they are there. Any time there is the least of an incident, they call and let you know what happened and send home a note with their daily report. Never have came home with any unexplained bumps or scrapes. They offer regular parent trainings which helps tremendously with implementing at home. They are very transparent when it comes to what their goals are with the kids and how they plan to get there. They educate you at meetings on the what/whys of everything they're doing. We live over an hour from Baton Rouge and stopped services to go with a company closer to home. That ended up a total nightmare. After extensive research on every single ABA company we could find in Louisiana, we ultimately decided the kids progressing in leaps and bounds was worth making the drive and are placing our kids back at BIG. We have to move closer to New Orleans within a year and have made the decision to even make that drive, that's how good they are. Also, BIG isn't JUST ABA therapy, they're an accredited school and there is no other clinic like them anywhere near the area, so there's no worry of rushing them into a traditional school system before they're ready. I can honestly say that I do not have one complaint about BIG or any of BIG's employees.

    I've been knowing the owners Cassie and Renee before they got their own building! They inspire me…read moreby building their business helping those with autism and their families. I love the idea that they have locked doors to go in and out for the "runners" that attend classes and therapy here! As a mom with a child with exceptionalities, safety is paramount! All the employees are easily identified so you know who is staff and a visitor in the building! We are excited that our family member is attending a social skills classes that will help with everyday conversations and to also prepare for job interviews. I really like how professional they handled our application to the class: the professional phone call, the email with the application to see if we qualify for the class, the meeting with the behavior therapist to see if our family memeber is best suited for the class. Our family member was okay to take the class because they felt welcomed in the meeting before the class. The sitting area is comfortable with a tv that shows an informational video about their successful stories. I also did not know they have parent classes, educational tutors and classes for pre-k readiness too! The main goal is behavioral therapy for children with autism to be social, to speak, and to overcome their sensory issues All to be socially accepted in the "real world." BIG gives children that chance to learn to talk and make friends. I'm very excited that my child will be apart of the BIG family!

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    Behavioral Intervention Group - Locked entrance

    Locked entrance

    Behavioral Intervention Group - Pamphlets and brochures about the company and the services they offer.

    Pamphlets and brochures about the company and the services they offer.

    Behavioral Intervention Group - My daughter during therapy

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    My daughter during therapy

    Viemed

    Viemed

    1.9(27 reviews)
    1.0 mi

    I do not recommend VieMed for CPAP supplies…read more My shipment arrived more than two weeks late, and they sent the wrong supplies. When I contacted customer service, instead of correcting their mistake immediately, they insisted on opening an investigation and expected me to prove that their shipment was incorrect before they would send the right supplies. As a CPAP patient, running out of supplies can affect your health. Their policies were more important to them than making sure I had the equipment I needed. A company that truly cares about its patients would have apologized, shipped the correct supplies immediately, and provided a prepaid return label for the incorrect items. Fortunately, my insurance had not yet paid for the order, so I canceled it and closed my account. This wasn't an isolated issue--my orders were frequently delayed over the years. Based on my experience, VieMed cares more about its policies than its patients. I have switched to another provider and would not recommend them.

    This company has been the worst to deal with. After three requests, I finally received the correct…read morenasal cushion, but they failed to include the attachment needed to use it. I've also received inaccurate billing information throughout this process. I'm returning the APAP machine because I've lost confidence in this company. I've dealt with too many incompetent representatives. I'll also be informing my doctor about my experience and recommending they not refer other patients here.

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    Viemed - Logo

    Logo

    Viemed - HQ location

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    HQ location

    Touchstone ABA - behavioranalysts - Updated September 2026

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