I was matched with Paul Hostman from ERA Legacy in Pensacola through the Navy Federal Realty Plus…read morereferral program to purchase a home. Initially, Paul was responsive, promptly arranging viewings for homes we selected online. However, his service declined significantly after we submitted an offer. Paul failed to explain critical Florida-specific regulations regarding post-inspection repairs, particularly the dollar amount limitations for repair requests. Had we been informed, we would have structured our offer differently. We provided Paul with a prioritized list of repairs, but he included non-essential items and was vague in describing the repair expectations. Throughout the process, we received unclear responses about the status of repairs and no documentation, such as receipts or invoices, to confirm completion. Despite assurances that all repairs were done, our final walkthrough revealed that key issues, including an unsafe exterior deck and missing window caulking, were not addressed. The opposing agent pushed for an early closing, which we agreed to, trusting Paul's assurances. However, the promised caulking was never completed, and Paul stopped responding to our follow-ups. Regarding the deck, I offered to handle the labor if costs were covered, and Paul agreed, stating that if he couldn't get the other agent to cover the costs his brokerage would (ERA Legacy Realty). After submitting receipts for the work I completed, he never responded or followed through on reimbursement. Once the home closed, I was completely ghosted. Paul's lack of transparency, poor communication, and unfulfilled promises--seemingly to rush the closing--left us feeling misled and unsupported. I cannot recommend his services based on this experience. Two stars only because he did an ok job getting us access to homes we wanted to look at.

Terrible experience. We used this company sadly and after we wrote an honest and completely our OWN…read moreopinion and experience review ...they threatened to sue us...sent us cease and desist letters and did nothing but harass us. I made sure to report this company to USAA for what they did with letters and phone calls. Intimidation at its finest but no accountability for where they failed. It Was the worst experience with a realtor in our lives. Beware!!!!!!

Barbra Rigby is always a pleasure to work with! She is always there when I need help. so thankful!read more

I want to acknowledge Barbara Rigby as an outstanding professional who helped me immensely in every…read moreregard with all the paperwork required in selling my home. She was the absolute kindest person and I was a nervous wreck. She explained the process several times to me, did not get frustrated with me when I asked lots and lots of questions. She understood my concerns and was so patient with me. She was diligent, had the paperwork ready for signature on time and had the funds wired to banks and myself in a very timely fashion. She is a wonderful person inside and out which made this stressful time a wonderful experience. Thank you Barbara, Maureen Everett

I've seen firsthand the dedication, professionalism, and care Donna Sue brings to her clients and…read moreher real estate business. She works hard to keep transactions moving smoothly, communicates well, and genuinely puts her clients' interests first. Whether working with local clients or coordinating long-distance transactions, Donna Sue is committed to providing exceptional service every step of the way. I highly recommend her to anyone looking for a knowledgeable and trustworthy realtor.

We brought Sharon on to manage our AirBnB through a rough patch and she helped us sell it when the…read morepartnership was done. She is professional, explores every opportunity, and is someone I would work with again!

Sharon was the most helpful realtor. She replies quickly to everything, works overtime to…read morecommunicate on the weekends, and goes the extra mile to obtain any and all information requested. We actually had to cancel two contracts with Sharon and she graciously helped us navigate the process both times. If you need a realtor in the area, I highly recommend Sharon!

Horrible experience, the Mortgage Company they recommended ran us through the ringer to get…read morequalified, they told us at our walk through that closing was delayed when we had movers at location, costing us thousands. Our agent seemed to be on the seller side and discouraged us asking for price reduction, repairs, etc. When we wanted to back out before closing, we were threatened with a lawsuit and asked to sign a hold harmless agreement for recommded repairs from VA

I originally found Robin Sherman online before we were even thinking about selling our home. As a…read morebusiness owner myself, I was so impressed with what I had read about Robin and her company that I made it a point to meet her in person and introduce myself. Needless to say, I was super impressed with her practical approach to buying and selling real estate--no hype, just keeping it real and getting results. A few months later, my husband and I decided to list our home for sale and Robin was the first person I thought of to list our home, despite knowing many realtors. Robin came over to the house for a walk through, well prepared with recent comps. and a listing of all comparable homes currently on the market. She didn't tell us what she thought we wanted to hear. She told us the truth about what she thought our house was worth and what it would take in the way of 'sprucing up' to have it sell. I also liked the idea that Robin works with my many buyers moving into the area and wanted a realtor who would actively be working to sell our home. She wouldn't just be a realtor who sticks her sign in the front yard and waits for other realtors to bring the showings. As Robin herself says, a For Sale sign sitting long-term in someone's yard simply screams, "this realtor can't sell my house!" My husband and I were impressed. We took her advice, did the work that needed to be done to get it show ready and listed it a few weeks later. Although our home was in a higher price point ($625K), Robin brought us a buyer and we had a contract within 55 days! The contract closed last month. I am signing Robin's praises to everyone who asks me how in the world we sold our house so quickly in this market. Although there is never a guarantee about how quickly your house will sell, if you follow Robin's advice and be realistic about what your house is worth in the current market, you will have a great shot at selling quickly. Robin is now helping us look around for another home to buy and she is just as professional to work with as a buyer as she is to work with as a seller. Robin rocks!

We have bought and sold many houses through many military moves. This was the easiest purchase we…read morehave ever made. Alexis, Lisa and Donna took care of all the issues, getting quick responses, helping us finalize the inspection process, and necessary repairs. She knows so many people in Pensacola in so many different trades and professions that she shares with her clients. We feel blessed to have found her and developed such a great relationship with her and her team.

The Bolin team is incredible!! Alexis and Lisa sold our house within a matter of days. This is the…read moresecond time we have used them, because of the great personal service.

Barbara Murphy is incredible! She was able to find my family a place to rent with 2 large dogs…read more She was knowledgeable, honest, and fair throughout the entire rental experience. She responded quickly anytime we contacted her and was a pleasure to work with. I highly recommend her!

Barbara is amazing. My husband and I were very nervous about purchasing a home remotely, but we…read morecouldn't of asked for a more helpful, honest, and compassionate realtor. She anticipated needs and met them all with a smile on her face and expert advice. Barbara went above and beyond & we couldn't of been more grateful. Blessed that our relator became our first family friend here in Pensacola. I cannot recommended her highly enough.

I can't say enough great things about Emily Reynolds. Not only is she an exceptional real estate…read moreagent, but she's also been a true mentor and motivator in my life. From always helping me find the perfect business location or rental property to guiding me through every challenge with clarity and support, she's shown me what it truly means to pursue your goals with passion and dedication. Emily doesn't just find properties--she finds the  property for you by listening and truly valuing what you say. She will always keep your best interests at heart. But what truly sets her apart is her unwavering belief in others. She's one of those rare people who goes beyond just being a professional; she becomes a friend and a guide. Whenever I had doubts or questions about anything going on, whether a business question, my future, or even just life in general, Emily is there, always pushing me to be better and believe in myself. She has this incredible ability to look at every situation and see potential. When she commits to something, she's all in, and that dedication is contagious. Over the years, I've come to value not only her expertise but also the life lessons she's taught me. Thanks to Emily, I've opened my eyes to new opportunities and felt empowered to pursue my dreams with more confidence than ever. She's far more than a real estate agent--she's a mentor, a friend, and someone who truly cares about seeing others succeed. If you're looking for someone who's going to go above and beyond for you, Emily is your person. I feel incredibly lucky to have crossed paths with her!