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    TownePlace Suites by Marriott Dover Rockaway

    3.5 (15 reviews)
    ModerateHotels
    Open Open 24 hours

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    King size bed

    This is a really good hotel. The only thing keeping it from four stars is the housekeeping. I don't know whether it's due to COVID or long stays but they clean about once a week. I am a fairly clean person but after a few days I needed more toilet paper, shampoo, and my trash bags replaced. The pool is currently closed. The gym, though small, is open but is limited to one person at a time for 30 minutes and they have to air it out for 30 minutes after. There is a laundry facility on site and the machines work well. It's $1.50 for a load and $1.50 for a dryer. I found a single cycle worked fine for small to medium loads without added extra money. There is a very basic continental breakfast and the coffee is hit or miss. The bold coffee is always a miss. The things I really liked - there are two grills out front you can use and there are utensils and basic seasonings at the front desk. The rooms have actually kitchenettes with a full-size fridge, perfect for longer stays when you want to take leftovers back or just make a quick meal for yourself instead of eating out. The mall is right across the street and there is a residential neighborhood next to the hotel so there are places to go walking/running if the weather is nice. Also, the staff were great. All of them were very friendly and truly professional. I honestly really enjoyed seeing them each day. Altogether, this is a great place to stay in the area and better than any other option I've experienced locally here.

    Bathroom
    Mike W.

    Not my favorite Marriott property. The hotel is pretty new, so that's a good thing going for it- there's a nice pool too (but notably missing the hot tub). I can't say that I care for the decor of this property- the walls are mostly dark colors with cheesy artwork with motivational phrases on it- to be honest, it felt like I was staying at a college dorm rather than a hotel. Unfortunately customer service is somewhat lacking at this location- I had a problem with my television, so I called the front desk. They told me they didn't know how they worked and didn't have a tech support phone number, and instead gave me Marriott corporate's customer care number. I called them and after 15 minutes on the phone, they told me I had to call the front desk for help. What a joke. I don't think I saw more than one person working in the hotel the whole time. If this were the cheapest Marriott property in the area I needed to stay, I'd book again- but it wouldn't be my first choice.

    Construction right outside window!!

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    Ask the Community - TownePlace Suites by Marriott Dover Rockaway

    Review Highlights - TownePlace Suites by Marriott Dover Rockaway

    Stayed here due to it's convenient location to my class reunion destination.

    Mentioned in 2 reviews

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    Hilton Garden Inn Rockaway - Breakfast Area

    Hilton Garden Inn Rockaway

    (67 reviews)

    $$$

    I've stayed here a number of times and ultimately had good experiences. It's a clean hotel, the…read morestaff are friendly, and you can't beat the convenience of being right by Rockaway Mall and downtown Dover. For some strange reason, the hot tub has not worked both on this most recent stay and when I'd been here prior. The water has always been "lukewarm" at best. The staff had mentioned being aware of the issue, and that it was being "worked on", but no improvement had been made. I specifically book hotels with indoor pools (and ideally, hot tubs) because it's a means of relaxation I like to enjoy at the end of each day. It's hardly relaxing to sit in room temperature water, even if there are bubble jets. Since this appears to be a common issue with this hotel, they may want to invest in some equipment upgrades for their pool and hot tub to improve the guest experience. The little convenience store right next to the front desk is very convenient. Nice to run down for a quick snack or drink, but the cooler with their cold beverages wasn't keeping the drinks cold. I found myself buying multiple bottles of water, and putting them in my room refrigerator to make them cold enough to drink (since I like my water ice cold). It would be nice if products prices were labeled. The breakfast experience needs some help as well; the "flow" isn't obvious. There's a sign stating "please seat yourself" but after I'd seated myself I had to flag down someone because I didn't know whether I had to open a check, or just serve myself at the buffet. The person just said to serve myself. I went up by the buffet which was essentially empty. Another worker said she'd take my order "at the chefs window" - which I didn't see anywhere. I wandered aimlessly for a few moments after she'd disappeared, and she then reappeared and took my order off in the corner. It would have been nice to have a clear "flow" established. Instead of having people seat themselves, have a host seat them in an available seat, and a server check in before people go up to the buffet. This server can then advise latecomers if the buffet is closed, and take a la carte orders or offer whatever is available. There were also hairs left in my bathroom sink and on the rim of my bathtub. There definitely could have been better cleaning done on my room prior to it being released for the next guest (me). Also, the bathroom was about 20-30 degrees colder than my room. I stayed here during November 2019, so it wasn't more than 35 degrees outside. The room heat worked well, but the bathroom had no heat whatsoever, so going to the restroom in the middle of the night was far too jarring to be comfortable. All in all this is a convenient place to stay but I think other hotels in the area have their stuff together just a bit better.

    Booked 2 rooms months before they were needed for a wedding we were attending May 30th, 2026. A few…read moredays before check in, I come to find out there was an additional $75.00 early check in fee per room. I called Hilton Garden Inn 3 times to discuss this and had 3 very different, rude people telling me that is their fee and nothing can be done about it. I even called corporate, and was told it was their policy. Ok, nothing I can do at this point, but I will NEVER stay at another Hilton again. I go and check in, pay the $150.00 for early check in and go to my room. I come down, enter the lobby and see other guests checking in. Apparently, they were told if you download the Hilton App, you do NOT have to pay the early check in fee. So tell me, why did the 3 people I spoke to on the phone, as well as corporate and the girl that check me in, never me that??? This is unacceptable. UNACCEPTABLE. I did bring it back to their attention and the money was deducted from my account. When I asked the girl, why didn't you tell me about the APP, she said she was doing the best she can. Do not get scammed by this place. If they try to hit you up with the early check in fee, as about downloading the Hilton APP. They tried to take advantage of me. If I did not hear other people talking in the lobby, I would of never know and they would of gotten more money from me. Please be aware of this.

    TownePlace Suites by Marriott Dover Rockaway - hotels - Updated September 2026

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