Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

This storage unit is awesome! Shawn Paul was so great at accommodating me and renting me a unit…read morequickly and efficiently. He was so kind, 10/10 service!

I only needed a small space 5x5 and the one he showed me was perfect. So…read more I took it. then I notice the bullshit fee. You still trying to make people pay $25.00 property taxes for a small space. Is illegal!! WTF! if anybody wants to sue this place for fraud I am on it!

They will not honor their quoted prices…read more I was given a quote for my unit of $99/month. Less than 2 months after I began renting I was informed that the price would be raised to $138/month, an increase of 40%. I asked them what could've possibly changed in 6.5 weeks to justify an increase of 40% and they couldn't said that every now a d then they perform a "unit audit" and determined that this is just the price now. Makes me think that $99/month was just a teaser rate to win my business before they jack the price to what they actually want to charge, because how on earth could a $99 rate be fair 2 months ago, but suddenly be so out-of-line that they need a 40% increase. I asked for it to be lowered cause it was in bad taste to refuse to honor their quote in such a short time period. They refused. I left a review here to inform others and suddenly they realized that maybe they shouldn't jack their prices by that much so quickly and returned my rate to $99/month. They asked me to "help them out with some reviews left online." Since they returned my rate I agreed and deleted the review. It's now 5 weeks later and they have once again jacked my rate, this time by a smaller amount, only to $109 (10% increase). A 10% increase is still pretty unreasonable seeing as it's only been just over 3 months since I first became a customer. Given the context they gave me with the "unit audit" to justify their rate increase, the fact that this increase is significantly lower tells me that this time around it wasn't some BS methodology, but a conscious decision to push the price the price closer to what they really want but in a manner someone will grudgingly allow. In other words, their methodology for determining the rate increase isn't actually from a unit audit, but rather is just "whatever this customer will let slide." Poor business practices. Honor your quoted prices. If you want to charge more, quote more. And if you need to increase the rate, think about how reasonable the increase is given the amount of time that has passed.

This place has security cameras everywhere but they are not recording anything…read more My storage unit was recently broken into and even though the camera points directly to the unit there was mi surveillance video or any recording of any action that had taken place. I lost over $15k worth of tools and the insurance coverage is garbage when it comes to filing a claim Until the new management takes care of updating their security system I would not recommend this place to store any valuables

Scott and Mr. Kevin are Rockstars above and beyond they helped me with the whole moving process and…read morestorage as well. I wouldn't hesitate to get a storage unit or a U-Haul from these guys. Thank you so much for all the help!

Returning a UHaul we had driven overnight across three states. Tired. UHaul return naive…read more Accidentally went down the block to the liquor store which is also a UHaul return location but REAL sketch, no one to help. I figured out I was in the wrong location and that I should be at Advantage Self Storage. Kevin was phenomenal and the drop off went smooth and quick. Kevin was thorough and provided excellent customer service.

This is a great storage facility. It is very clean. The staff is very helpful and I have not had…read moreany problems here.

**********THE MANAGER IS A THIEF AND STOLE MY STUFF AFTER CHECKING OUT WHAT WAS IN MY…read moreUNIT!************* I bought a unit at auction. The manager, Megan, came by as I was clearing out the unit and stopped to talk to me. Megan pretended she was not the manager as she was watching watch I was pulling out of the unit which was thousands of dollars worth of tools. I told her I was going to need some more time, just a few hours, to clear everything out of unit. She said I would have to talk to the manager in the morning. When I arrived the next morning, the guy working there was not manager and told me Megan was the manager and she ordered me to be locked out and also said she had called someone to pick everything up. I was suppose to have 72 hours to clear everything out. I signed the papers with them 68 hours ago.

BEWARE!!! DO NOT STORE YOUR STUFF HERE! I own a mobile…read morewedding DJ business and have been storing my DJ equipment at this business for almost a year. One night I stopped by to return my gear to find a woman living in a storage unit. Another evening I saw a man playing his radio and smoking a cigar on a couch!!! Are you kidding me! So I notified the manager through email and they said they would handle the issue. About 4 months after that, I stopped at my locker to find that my DJ equipment was stolen! Looked like they pulled it out from the top, because every locker has an opening at the top. You can literally stand on a box and see everything (through an opening that you can pull item out from) in the locker next door. I can't believe this has happened! They have cameras, but they can prove that stuff was mine. And they require you to use their shitty insurance provider that couldn't help me get my stuff back. Whats the point?! I moved my gear out of that business ASAP! I will continue to tell my Arvada neighbors and post on every review outlet about this horrible storage business. STAY AWAY! GO SOMEWHERE ELSE!

Very clean and easy to access. The manager there is super nice too. Been using them for almost a…read moreyear now.

Tom is polite and professional. The facility is spotless…read more Even though the unit I rented was 5x10, the ceiling was very high allowing a lot of stacking

The manager, Tom, is very communicative and follows up with you about your questions and needs. The…read morewhole office is very clean, professional, secure and easy.

Great staff and allowed us to keep after they were closed which really helped. Really appreciate…read moreeveryone and thank them for their help!

Fair prices, consistent employees, we'll kept equipment!!!!…read more I always try to rent here when possible!