They will not honor their quoted prices. I was given a quote for my unit of $99/month. Less than 2 months after I began renting I was informed that the price would be raised to $138/month, an increase of 40%. I asked them what could've possibly changed in 6.5 weeks to justify an increase of 40% and they couldn't said that every now a d then they perform a "unit audit" and determined that this is just the price now. Makes me think that $99/month was just a teaser rate to win my business before they jack the price to what they actually want to charge, because how on earth could a $99 rate be fair 2 months ago, but suddenly be so out-of-line that they need a 40% increase. I asked for it to be lowered cause it was in bad taste to refuse to honor their quote in such a short time period. They refused. I left a review here to inform others and suddenly they realized that maybe they shouldn't jack their prices by that much so quickly and returned my rate to $99/month. They asked me to "help them out with some reviews left online." Since they returned my rate I agreed and deleted the review. It's now 5 weeks later and they have once again jacked my rate, this time by a smaller amount, only to $109 (10% increase). A 10% increase is still pretty unreasonable seeing as it's only been just over 3 months since I first became a customer. Given the context they gave me with the "unit audit" to justify their rate increase, the fact that this increase is significantly lower tells me that this time around it wasn't some BS methodology, but a conscious decision to push the price the price closer to what they really want but in a manner someone will grudgingly allow. In other words, their methodology for determining the rate increase isn't actually from a unit audit, but rather is just "whatever this customer will let slide." Poor business practices. Honor your quoted prices. If you want to charge more, quote more. And if you need to increase the rate, think about how reasonable the increase is given the amount of time that has passed. read more

This place has security cameras everywhere but they are not recording anything My storage unit was recently broken into and even though the camera points directly to the unit there was mi surveillance video or any recording of any action that had taken place. I lost over $15k worth of tools and the insurance coverage is garbage when it comes to filing a claim Until the new management takes care of updating their security system I would not recommend this place to store any valuables read more

Easy to work with, 24 hour access, after hours phone number in case of emergency. All in all, would recommend.

Returned our Penske truck here after our cross-country move. Everything went perfectly. We arrived just before closing (we called ahead when we got lost to make sure they weren't leaving early), and everything was resolved quickly and simply. I prepaid, but we kept our truck a bit longer (special thanks to the Denver dispatch, who gave us a great deal on the extended rental) so we quickly paid the extra charge and were on our way. What merits five stars is this: a couple of days later, we got a call from Lodo Moving Center. We'd left a few CD cases in the cab of the truck. I expected to be charged a fee for not clearing our stuff out. But they kept them aside for us, and we picked them up the next day. I believe other rental companies would just toss such things into lost and found and leave it to us to figure it out and call them. It was nice that they put in the effort to figure out who rented that truck last and to hold our items for us. read more

CO to CA move BLOG, DAY 1, Entry 3 So my next stop is to get my new wheels for the next two days. Its here. *Stardate 2008. Capt William's Starship Penske 27 Footer, begins its maiden voyage, to go where no man has gone before.* (Well I am in Rawlins, Wyoming, good lord.) These guys rent Penske trucks, which after shopping for a few online I recommend. Aggressive discounts, new fleets, diesel powered. Turns out I had actually rented a small truck from these guys once before to help someone move. Their service is fast, friendly, I recommend this place. My Penske 27 foot is an large beast. I splurge $75 for full insurance, which now allows me to replay Smokey and the Bandit and not pay a penny. My rentee informs me that the #1 accident is people driving a 12' vehicle into a non 12' high space - 5 so far this year. He doesn't tell me how many ended up headless. Point noted. Its a little intimidating beast, but I have driven all manor of vehicles, and towed a trailer behind an SUV 1000 miles down the Mexican Baja through the mountains on white knuckled narrow roads. I can do this. Its hard to hear the cell over the roar of the diesel engine, but that may help ensure I get to CA live. Tomorrows conf calls should be interesting. I learn quickly this vehicle has a governor that stops it from going over 70 mph. I cursed that a few times today, but given fuel prices, and the mass of this thing, it's probably for the better. I load up and head to my house, then to storage. The best laid plans....the )&& Democratic Convention is in town, less than 2 miles from my house. I am driving a monster truck, the streets are full of people, and blocked off. After the 3 person with headphones on steps in front of me, I ponder if I'd be to blame if my multi ton vehicle smushed them.... The main road/bridge to my hood is blocked. I shake my fist at cops and Secret Service. I am told later I got off easy, many trucks were stopped and searched. Guess Karma is holding out so far overall then...still I am mad enough I wonder who the Libertarian candidate is..... read more

LoDo Self Storage & Moving Center - Starship Penske! 27 foot, ya baby!! - Self Storage Near Me - Denver, Colorado

I have been a customer here for over 10 years. Recently this property was sold and since then it has been a mess. There is now no garbage to throw away boxes or any garbage. They no longer sign for your packages delivered there, but leave them in the open foyer. They used to call and secure your packages until you came to grab them. Yet, they are charging more. I will be looking for a new storage company for the 7 units which we pay over $2k monthly for. read more

Returned a Penske rental truck which I have done over a dozen times. Filled it up with diesel at the gas station less than a mile away. Then I was sent a bill for $88 saying it was 11 gallons short?? When I called the district office to let them know they said it was my word against there's. They also said maybe I didn't top it off by pulling the handle out while filling? I filled it till it wouldn't let me anymore and there saying it was 11 gallons short?? I guess this is a scam they pull on customers who have no clue, and they can get away with it. Even Penske doesn't care read more

They get point off because they wont let me into my stash late at night. I demand access to my crap 24/7! They have music. Yay! Very cool people working there. Especially the lady with the long hair. She's cool. Security seems like a show, but feels relatively safe. They have those loading cart things with wheels for use. How convenient! I've had a storage in Phoenix before only, so this is only my 2nd experience. No contracts. Nice prices. If i needed a truck, i could get one. Highly recommended this place. read more

A couple of years ago, I stored my stuff here for over a year while I was away for the military. I had absolutely zero problems. I loved the friendly service and the facility itself. The prices were great, and they gave me a discount on my first month's rent to come back. A couple of weeks ago, I called and told them I would be needing a unit and a truck starting on April 19th. The man was super helpful and even looked up what I had before and asked if I still needed the same size space. He told me to come back a few days before I needed the unit and the truck and get everything set up. Their prices were quite a bit higher than they were before, but I didn't mind because I loved the place so much. I called today and told them I was ready to come in and wanted the unit and the truck for Saturday. They said to come in, so I did and was told they didn't have a truck available for the 19th until the afternoon, which doesn't work with my building's move out rules or my schedule. I walked out and went to the new place just down the road. They got me a truck for the morning of the 19th and the unit I need, plus they gave me the first month free. read more

I've rented at a number of storage centers, and by comparison this one floats to the top. It's clean and secure. Those are givens, and most every storage center is hopefully going to be clean and secure. I've been renting several units at LoDo Self Storage for several years now. They get their extra stars from me for SERVICE. I imagine that working in a storage and moving center could turn someone into a sarcastic and snappy jerk, BUT NO! The staff here are consistently cheerful, helpful, eager and responsive. If they don't really care with sincerity, then they are amazing actors. It sure seems sincere. Really nice crew! (Cherie C's example of getting called about her CDs is very typical of how this group rolls.) They are also surprisingly flexible, trying to work with customers who have special storage or moving needs. (almost said "customers with special needs" but that has a completely different meaning!) As an example, they will discount the cost to rent the Penske trucks for people who rent storage units. They will extend their hours under special circumstances. Joanna C knocked off a point because she can't get to her stuff in the middle of the night. BRAVO LoDo self-storage!! If YOU can get into the place at night when they are closed, then SO CAN THE THIEVES! That's the main problem with 24hour access storage facilities! If you open up your unit, and it's empty or rummaged-through, it likely happened AT NIGHT when there was no one working. So, I wish I could give an EXTRA star for that, Joanna. read more

The employees were nice and very customer service oriented. They are helpful and the quick with getting the truck we needed. Everything was ready when we got there to pick up the truck. Just had good service for the price. So much better than U-Haul. read more

I rented a space here for about 18 months. I found them to be honest, friendly, and provide excellent customer service. I definitely recommend them to anyone who needs a storage space in the downtown area. read more

I use LoDo as a warehouse for my clothing line. It was imperative that the place would be secure, extremely clean, and very accessible (such as weekends and evenings). After touring nearly 10 storage facilities in the Denver area, LoDo excelled in all areas, including price. I've now been there for a year and a half and have gotten to know the staff very well. They are very friendly and absolutely service oriented. For example, they know that we like to fulfill orders at the warehouse (LoDo) and send it out with their mail for our convenience (by the way, they accept incoming and outgoing mail which is a huge plus for me). Today, being after Black Friday, we had nearly 100 orders. They noticed that my car was in the lot (because they get to know their customers), received a package delivery and hand delivered it to us. After that, knowing that we had a lot of boxes that needed to go out, they came back again around Noon to take our already packed boxes to the front in case the mail came before we finished the rest. Finally, as we were finishing up our 100 box fulfillment I heard an announcement over the PA system "Joey, the mail man has arrived so if you have any further boxes we'll hold him up until you come up here." It was perfect timing! I already pointed out the security, cleanliness, and competitive pricing, but what is immeasurably greater than any other storage facility you'll find is the kindness and helpfulness of the staff. I just told you one story, but I have experienced this kind of great service from LoDo since day one. read more

Dominique is amazing! My family and I moved here from CA a few months back and Dominique was such a pleasure to work with. She made sure everything was ready by the time we got to CO. She showed us a few different units and helped us choose the best one that suited our needs. Super friendly, clean units and helpful staff. We will definitely recommend them to friends and family! read more

Friendly, clean and secure. This is the best customer service I've ever had at any storage facility, especially the manager, Sam. I will recommend this place to everyone I know. The easiest moving and storage experience I've ever had, and everything is clean and secure. Probably only the second review I've ever written of anything, but I am happy to do it. read more

I had the contents of my apartment stored at LoDo storage for approximately an unexpected 2+ years. In that time not only were my belongings safe, but I received stellar customer service. After a while, I could call and they knew who it was and what unit it was. When I was out of state I was able to pay via email. Initially I admit, I wanted something faster than their form, but it works just fine and I got over it. There was only one time I couldn't get into my unit simply because they had forgotten to take the additional lock off after I paid my bill but Rebecca, one of the employees actually came over from home to open my unit for me after I let her know I had come from the other side of town and would not be able to come back. LoDo gives you the option of not only very CLEAN storage and multiple sized units, but carts that are always available to load in and out on as well as moving trucks at a competitive rate. I HIGHLY recommend LoDo to anyone looking for storage space. If you are storing things that are precious to you, it's worth every ounce of piece of mind you are given. It is rare to find ANY business that knows who you are by voice alone. In an age where customer service is a lost art, make it a priority to support businesses like this one that still uphold these important values. The staff at LoDo is warm, kind, understanding, FAIR and efficient. The same employees that were there when I started are the same ones that were there after two years. ...I think this also speaks volumes about the business. By the time I left I felt strangely connected to my storage providers. If I ever needed storage again, it would be my ONLY option and my only recommendation. On top of all that, the art work around the office and the site created by the owners late wife is precious and wonderful. Thankful that such businesses still exist. ~Holly H. read more

Best and cleanest storage unit I've ever been in....and I've seen a lot! They go the extra mile here to cheerfully help you out. With the cross checks and secure procedures they have in place, I can't imagine a thief would ever have any luck here. Highest recommendations from me. RSY read more

I moved from Florida to Colorado in December and shipped everything to Lodo Self Storage. It was a great experience and everyone was so helpful. I could not have made the move without them and I would highly recommend this business to anyone. read more